Talent Blog
Meet the team and their stories at the heart of TTEC
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From Partnerships to Possibilities: Celebrating Workforce Development Month 09/28/2023 In the heart of September, we celebrate an occasion that resonates within TTEC – Workforce Development Month in the United States. -
Celebrating Our Customer Experience Champions this Customer Service Week 10/02/2023 Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers' faces.
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TTEC Salutes Veterans this Veterans Day and Every Day 11/09/2023 As we approach Veterans Day weekend in the United States and Canada, we wanted to share our sincere appreciation for the sacrifice and service of the military veterans.
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11/15/2023
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11/27/2023
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TTEC Triumphs: TTEC Philippines Tops Recent Candidate Experience Award! 11/22/2023 TTEC Philippines gained the top spot for the most recent Candidate Experience (CandE) Awards conducted by Talent Board.
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11/30/2023
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Celebrating Global TA Day with TTEC's Exceptional Talent Acquisition Success Stories 09/06/2023 Global Talent Acquisition (TA) Day is a day to celebrate the remarkable individuals who work tirelessly behind the scenes to shape the workforce of organizations around the world.
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TTEC Mexico English Club: Making a difference and changing people's lives featuring Alberto 04/15/2022 I’ve been with TTEC for just less than a year. And already it’s been one of the most challenging, and at the same time liberating, experiences of my career.
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Women in Leadership Presents - Journeys of Women Leaders in Mexico 11/16/2021 This month's Women in Leadership session brings us five presenters from Mexico who will share their personal stories, challenges and what they've learned along the way.
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Digitally easy, digitally accessible in the Philippines: TTEC Virtual Recruitment Process 11/16/2021 It's true what they say, finding a job can be a job itself. There are growing articles of recommendations and the number of tips and tricks on getting your dream job.
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There Are Sheroes Among Us 08/01/2019 Women In Leadership is a community of TTEC women. We create a dynamic environment that elevates women through mentorship, educational programs, networking events and advocacy.
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BUILD Your Career with TTEC 12/02/2019 We talk a lot about opportunity with TTEC – opportunity to grow your career, opportunity for professional development, opportunity for continuous learning. We're often asked how TTEC nurtures these opportunities. One of the ways is through BUILD, our talent development program that supports our high-potential associates, team leaders and managers with their development for their next role.
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Women In Leadership Presents: The Power of Mindset Shifts: Use Your Mind to Help Create the Reality You Want 05/16/2023 This month's Women in Leadership (WIL) session invites you to join a conversation with Shubhi Gautam, UK Researcher
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Your summer energy boost 06/03/2019 Summer is here! It’s time to shake off those winter doldrums, unplug for a bit, and kick start our energy.
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How do you connect 06/03/2019 In today’s world, technology enables us to connect with each other in more way than ever. But in the end, it’s how we connect on a human level that really matters.
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Live Passionately like Nelson Mandela on July 18th! 07/16/2021 Let’s celebrate Nelson Mandela Day! Endorsed by the United Nations, we celebrate Nelson Mandela's accomplishments on his birthday
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What does the 4th of July Mean to TTECers 07/03/2019 To celebrate 4th of July, we decided to ask our own teammates what this holiday means to them! For some it’s fireworks, for others it’s BBQs, but I think for all of us it signifies our freedom and a reason to celebrate our great nation. Thank you to each of our military team members for all your sacrifice - we hope you have a great (and safe) holiday.
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Roadmap to Success: Navigating the Journey as an Automotive Parts Specialist at TTEC 08/16/2023 In the world of customer service, where personalized growth and hard work lead to success, three outstanding individuals shine. Meet Jeffery, Michael, and Steven, the experts at TTEC, who started as Automotive Parts Specialists and became prime examples of great team members.
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How a Boost in Confidence Impacts Your Job Search 08/16/2020 What is one of the key elements that will set you apart during your job search? There are so many informative articles, blogs, social posts, infographics
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Parabéns, Felicidades, Congratulations, LATAM 09/03/2019 At TTEC we believe praise and recognition are essential to an outstanding workplace and we appreciate the big effort that each of our co-workers make day by day. That’s why we are very excited to share the LATAM awards we have received in Mexico and Brazil this year.
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It's Time to Celebrate 03/04/2019 What a great week to launch our Talent Blog as we gear up to celebrate International Women's Day on Friday, March 8. This is a global day celebrating the social, economic, cultural and political achievements of women
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Cool People Need Cool Spaces 03/06/2019 Modern. Vibrant. Energizing. We're changing the way our team goes to work - and have just completed a new space in Cainta, Philippines. We thought you'd enjoy a sneak peek... Come join us inside!
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Life is Better with Friendly People 08/07/2019 Talk about a man on the move…in just 6 years, Zack Ayers has moved from the Site IT team to the IT Project Management team to the (IT) Video Engineering team, and is now a part of the (HC) Digital Communications team! As the manager of digital communications, he’s found a winning combination for engagement with his career at TTEC – his love of technology and his love of working with people.
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Teachers - and a TCF Grant-Make a Difference in Manila 04/08/2019 Bagong Silang Elementary School is one of the largest public schools in Metro Manila, Philippines. It has 6,000 students per school year, most of whom are from low-income families. Like most of the public elementary schools in the Philippines, it lacks sufficient technology equipment and offers limited teacher training.
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New Site, Renewed Excitement - India 07/09/2019 TTEC India (formerly Motif Inc.) was established almost two decades ago, with our office space in the Centre of Ahmedabad City, Gujarat State, India. From its humble beginnings, TTEC India has grown into a second home to more than 2,000 team members, who have their origins from different states scattered all over India, into an amalgamation of multi-cultural and diverse demographic.
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TTEC Gives Back Around the World 09/10/2019 We have so much great news to share about how our employees are giving back around the world....but first, we wanted to share a very special story with you.
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TTEC Salutes You in Honor of Veterans Day 11/11/2019 U.S. President Woodrow Wilson proclaimed Armistice Day (aka, Veterans Day) on November 11, 1919 as a day to reflect on the heroism of those who died in our country's service. It falls on Nov. 11 because that is the anniversary of the signing of the Armistice that ended World War
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TeleTech Earns Award for Best Employer – Again 11/11/2019 Every great story deserves a sequel…and the team in the Philippines did it again. TeleTech has been recognized for the second consecutive year as a Kincentric Best Employer in the Philippines for 2019 as part of Kincentric’s Best Employers program. Visit our Newsroom for more about the award program
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We've Been Recognized for Our Melting Pot of Awesomeness 12/12/2019 Thanks to our TTEC team members who have been sharing their workplace ratings, we’ve been named to the Best Company for Diversity 2019 list by Comparably, a leading workplace culture and compensation site.
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Women in Leadership: A Blueprint for Building a Successful Employee Community 02/03/2020 It’s not difficult to understand why gender equality and diversity are smart business practices. It has been well documented that inclusive companies attract, engage, and retain top talent. The next generation of workers knows this: 77 percent of Generation Z job seekers said that a company's level of diversity affects their decision to work there.
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And the Stevie® Award Goes to…TTEC 6 times! 03/03/2020 Yes, it’s time to celebrate together as a global team! TTEC earned a Gold Stevie® Award for Best Use of Technology in Sales, plus five other awards in the 14th annual Stevie Awards for Sales & Customer Service.
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Reflection on the Spirit of Independence Day 07/04/2020 Today is Independence Day in America, a day where we commemorate the Declaration of Independence of the United States. During a non-global pandemic year, you’ll find family and friends gathering on the 4th of July for summer barbeques and picnics, pool parties, firework shows, community parades, and celebrations of our military heroes. It’s loud, festive and colorful.
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Work From Home Opportunities Expand Globally 04/06/2020 There’s a lot of information happening across the news channels lately. With the onset of COVID-19, working from home has become the new normal. At TTEC, our commitment is to ensure customer service operations run smoothly with resilience plans and proven solutions, especially in times of unplanned events such as weather or health concerns
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Amazing Things Happen When We Reach for Amazing 01/07/2020 Congratulations to our UK location for winning “UK Employer of the Year” for the second year in a row at the 2019 GSA (Global Sourcing Association) Awards, held in London just a couple of months ago! TTEC was recognized, in particular, for our innovative CultureCX initiative and our Women in Leadership program.
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Walk" With Us This Weekend- The Annual Motif-TTEC Charity Walk Story 02/17/2021 While we may all be remote, we’re connected virtually more than ever before. And with that brings unexpected opportunities
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TTEC's Women in Leadership group presents: Working Smarter, not harder, by knowing your value 05/17/2021 This Wednesday, May 19th, at noon MT, TTEC's Women in Leadership (WIL) group has invited an external speaker: Sarah Sagredo - Hammond who is the president of Atlas Electrical and a women's empowerment speaker to our webinar series for TTEC employees.
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Why We Celebrate Asian American and Pacific Islander (AAPI) Heritage Month 05/17/2023 As we kick off the month of May, we're excited to celebrate Asian American and Pacific Islander (AAPI) Heritage Month.
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12/04/2023
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Celebrating Freedom - Juneteenth is Around the Corner in the United States 06/17/2021 Come and watch our Facebook Live featuring TTEC team members sharing what Juneteenth means to them, some of their favorite memories and how they are celebrating over the coming weekend.
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Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry 07/17/2023 It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
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Calling all Licensed Healthcare Agents, it's your time to make an impact with TTEC 09/17/2020 We’re just a few weeks away from the official open enrollment period in the United States.
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Your Path to Financial Wellness 06/27/2019 Most financial advisors say that we should start saving 10-15% of our income starting in our 20s.
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Meet our boomerangs: Why these alumni came back to TTEC? 06/27/2022 “Working for a company, it’s not always about the money, the benefits, but it’s always about the company culture, the amazing people
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Celebratory Cheers Heard from TTEC Home Offices Around North America 02/07/2020 The excitement continues in the recognition arena... TTEC has been named to the FlexJobs' annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 for the 6th year in a row. From @home to TTEC Digital, the company offers a variety of positions where employees may choose to work from home.
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Celebrating TTEC's Global Connections during the International Day of Friendship 07/27/2021 Did you know that the International Day of Friendship (Friday, July 30th) was “proclaimed in 2011 by the UN General Assembly with the idea that friendship between peoples, countries
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Women in Leadership Presents: Break the Niceness Cycle 09/27/2022 This month's Women in Leadership (WIL) session invites you to engage with Holly Calhoun, Executive Director of Learning and Development
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Meet Scyler - Not Your Average Summer Intern 07/29/2021 Fourteen rising seniors from across the United States make up the 2021 Leadership Development Intern (LDI) program. Each of them calls a different state their home, ranging from California to New Hampshire.
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Tips to Excel at Working from Home – Part 1 01/17/2021 Many companies all over the world shifted to a work from home set-up when the COVID-19 pandemic hit.
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Honoring our Military Spouses 05/08/2020 As we celebrate National Military Spouse Appreciation Day on May 8, we honor your commitment and resilience as leaders on the home front when the members of our armed forces are called to duty. You are our silent heroes – taking care of your family as you move around the country and sacrifice time with your spouses as they keep us and our country safe.
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TTEC Wins Gold Award for Leadership Development by Brandon Hall Group 09/16/2019 We believe in the power of investing in our team
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The Grant Results Are In! The Los Jovenes Leadership Lab is a Success for Latino Youth in Denver 09/07/2022 Summer can be a really fun time for kids…but imagine having an opportunity to have a good time while learning leadership and collaboration skills. That’s what happened this summer for 15 Latino students ages 11-14 from the Denver community and surrounding districts at the Museo de las Americas' 2018 Los Jovenes Leadership Lab.
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Reflections for this Memorial Day Weekend 05/31/2019 Amber's a veteran who served in the army for about 10 years; her husband still serves and is currently deployed. Amber is so thankful for what serving in the military taught her and the transferable skills she uses to this day – serving in the military served her perfectly for her role here at TTEC. “As a military spouse, TTEC has been awesome!”
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Jump on Board the Gratitude Train this November - 3 Questions to Get You Started 11/09/2020 As we entered October, seven months into COVID-19, I wanted to plan an activity for Ethics & Compliance week (November 1-7) that would be meaningful and engaging for all TTEC employees. I immediately thought about gratitude and wanted to build a place where we could all take a few moments and let our colleagues know how much we appreciate them every day.
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Third Time's a Charm - Meet Lorine, TTEC Alumni 03/10/2020 You know the phrase, third time's a charm? This is true for Lorine’s TTEC story. Her TTEC journey starts in Morgantown, West Virginia where she would become a 2-time alumni associate. As she shares with a little laughter, she wasn’t the best of associates at that time.
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TeleTech Philippines Is Now TTEC Philippines: More Than Just a Name Change 06/29/2022 In June, TTEC Philippines joined the global TTEC brand (from TeleTech), showcasing our continued unity with the rest of the global customer experience (CX) technology and services company's identity and values. It's new name, same smiles.
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'I Love Making Positive Impacts and Motivate People Around Me,' Shares Recent BUILD Graduate 02/28/2022 Nicole is a recent BUILD graduate and recently was promoted into a team lead role. We're so excited to share with you how Nicole grew her career with TTEC through BUILD, our talent development program that supports our high-potential associates, team leaders and managers with their development for their next role. With this program, high-potential team members are nominated and selected to be trained, mentored and prepared for the next challenge. TTEC is all about growing team members and providing opportunities to elevate your career.
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Our Gratitude this Memorial Day in the United States 05/28/2021 Wrapping up a month-long discussion of service at TTEC, we take a few moments today to recognize the dedication and service so many have made to the United States. Memorial Day specifically honors the men and women who died in the line of duty while serving in the United States Armed Forces.
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Meet Mikki - It's Never Too Late 04/29/2020 Mikki’s career journey is a personal one. Mikki found herself at the age of 23 a divorced, single mom with no college degree. It was a low point in her life, and she felt like a failure. Maybe that’s why when she started at TTEC, she didn’t expect much. She’d had such a tough road already, what good could possibly follow?
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Creating a High Performing Inclusive Culture 02/01/2021 Years ago, I had a need for an operations manager for a very high-profile client. I completed initial interviews and narrowed it down to two very capable candidates to pass on to my Vice President and the Client for final interviews and candidate selection. Both candidates were white males in their early thirties.
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TeleTech Philippines Cracks the Top 100 Graduate Employers List 07/01/2021 A big congratulations to TeleTech for being named to the Top 100 Graduate Employers List for the Philippines in 2021! TeleTech was recognized as the BPO sector winner ranking #1 and was listed as 37th overall among more than 600 qualified employers from different sectors
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Redefining the 'Intern' 07/28/2022 Getting coffee. Running errands. Observing, but not speaking. Working, but not experiencing. When most people think about the word “intern”, this is usually what comes to mind. As young twenty-somethings enter the workforce, they often start from square one – getting their footing, keeping their head down, and just trying to stay afloat. But what does this teach? Where is the passion? Where is the drive?
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What Pride Means to Me 06/02/2021 Pride month is a celebration of life within the LGBTQIA+ community. Pride means more to me than waving a rainbow flag and joining the street parties. It is about embracing my true, authentic self, recognizing the diversity in others, and promoting inclusiveness in the workplace and society.
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Job Seeker and Employment Fraud are on the Rise 01/29/2021 Fraudsters, tricksters, nefarious cybercriminals… no matter what you call them, they are out to take advantage of good, upstanding people who are simply at the wrong place at the wrong time or in vulnerable times of their lives… like looking for a new job.
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Celebrating International Day of Persons with Disabilities: Spotlight on the Philippines 12/03/2021 Today is the International Day of Persons with Disabilities, a moment to celebrate the unbelievable potential and amazing capabilities of people with disabilities (PWD). It’s an important reminder of the importance of inclusivity for those with disabilities, especially during this pandemic.
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It's Time to Celebrate the Red, White, and Blue in the United States 07/04/2021 Traditions abound when it comes to annual holidays like celebrating Independence Day on July 4th in the United States. It's also a time to thank our military heroes of past and present. It's also a time to recognize TTEC's own military families for the sacrifices they make for their families. On behalf of each of us, #TTECSalutes you.
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Career Growth Opportunities with TTEC Digital in India 12/06/2021 Something exciting is always brewing here at TTEC when you work with an innovative organization. We’re continually growing our business and connecting with new customers, networks, and communities. Nowhere is that truer right now than in India with our Hyderabad Tech Hub
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We Salute You This Military Spouse Appreciation Day 05/07/2021 We love to celebrate amazing people around here. And this week and weekend we’re celebrating the heartbeat of our nation for Military Spouse Appreciation Day in the United States. On this day, we honor and recognize the contributions and sacrifices made every day by military spouses across the nation and the globe.
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Shining the Spotlight on TTEC's Culture 06/07/2021 The TTEC family takes pride in our corporate culture and we strive to ensure that it’s dynamic, empathetic, entrepreneurial, collaborative and inclusive. We also want to make sure that our employees are happy and supported. That’s why we’re by their side, every step of the way.
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The Benefits of Developing a Grateful Mindset 11/18/2020 November is such a natural month to practice gratitude, to share our appreciation with each other, and to set the tone for the holiday season ahead wherever one is in the world.
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This Customer Service Week, we celebrate the power of service 10/07/2021 It's finally here, one of the weeks we look forward to all year long, Customer Service Week. It's a TTEC.com blog crossover today! We're sharing Cara's blog featuring more about our employees and how customers have impacted their lives.
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What Does Success Look Like at TTEC? 07/18/2019 Andrea starts every day as she drives to work with this Ghandi quote in her mind, "Be the light you want to see in the world.
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Let's Celebrate Women in Leadership's 5th Annivesary 03/08/2021 As we continue with celebrating National Women's History month and International Women's Day, it's the perfect time to share more about how a small group of committed people brought a global program to life. It's a story of vision, collaboration and determination. Meet Lin Stiles, Senior Category Manager
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Women's Equality Day: Celebrating Progress, Embracing Equality, and Empowering Change 08/18/2023 Women's Equality Day is a holiday celebrated in the United States every year on August 26th to commemorate the 1920 adoption of the 19th amendment to the US Constitution.
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Reach for the Stars 06/27/2019 We all have a dream. What’s yours? Setting and formalizing your personal goals can be a powerful motivator. And while you’re at it, why not dream big? Bold goals are ones that stretch your imagination. Let’s say you are considering going back to school and you think you could comfortably earn that new degree in 3 years…
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4 Tips to Help You Transition to Working from Home 03/19/2020 New to remote work? Here’s some tips to help you prepare for this next journey in your own home office space.
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Three ways to pay tribute this Memorial Holiday 05/27/2022 As we head into Memorial Day in the United States, it’s a time to reflect on the importance of the holiday and how each of us in the U.S can pay tribute over the holiday weekend.
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Women in Leadership Presents - Being Confident and Speaking Up - When to Say No and How to Say It 07/19/2021 Each month Women in Leadership presents a valuable topic to help our team with topics around career growth and personal development.
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Women in Leadership (WIL) presents: Speak Up: How to Make Your Voice Heard 07/19/2022 Hard to believe we're six months into the year already. Our Employee Resource Group, Women in Leadership
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5 Red Flag Warning Signs for Job Scam Fraud 09/19/2022 The job scam fraudsters are still out there. We're disappointed and upset that cyber-criminals are impersonating TTEC
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Let's Celebrate Oklahoma City Style 11/20/2019 We just recently celebrated the grand opening of our newest customer experience center in Oklahoma City
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Meet Frank: Opening Doors to Opportunities for Over 28 years 02/20/2020 How does one sum up almost 29 years of history in the industry and with TTEC? Meet Frank.
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TTEC Sofia Grant Helps Nearly 700 Students 09/09/2021 Our colleagues at TTEC Sofia reminded us that doing the right thing shouldn't stop when it's no longer convenient. Even amid the pandemic, the TeleTech Community Foundation continues to transform the educational experience for students of greatest need.
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PRO TIP: Spark joy with your smile (and you'll be rewarded too!) 03/20/2023 A lot of joy for others and lot of joy for you when you exchange smiles.
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Going green's not just for Earth Day; it's a year-round pledge at TTEC 04/20/2022 At TTEC, we’ve long been committed to making a positive impact and protecting our environment.
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How We Connect Around the World 05/20/2019 In today’s world, technology enables us to connect with each other in more ways than ever.
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A Guide to Great: TTEC Officially One of the Great Places to Work® in the Philippines 06/20/2023 All companies want employees to love being part of their organization. But, creating a corporate culture to be proud of can be challenging.
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12/05/2023
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TTEC Celebrates Women's Equality Day Thursday August 26th! 08/20/2021 Women's Equality Day is celebrated in the United States on Aug. 26 to commemorate the 1920 adoption of the 19th Amendment which prohibits states and the federal government.
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Connect With TeleTech in the Philippines Through SMS 01/21/2020 In the Philippines, we like to connect with you through the best ways possible.
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Make an Impact - How TTEC Employees Helped Secure $8 Million in COVID-19 Assistance 12/21/2020 With over 3.5 million customer interactions a year, you can imagine we have some amazing customer service stories.
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Honor Your Career Journey as We Celebrate Women's History Month 03/21/2022 I am very grateful to be a leader at TTEC and to be part of the Women in Leadership community.
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Finding and Forging a Great Career with TeleTech Iloilo 06/21/2021 At TeleTech in the Philippines, opportunities abound for anyone with the diligence and the passion to reach for amazing!
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TTEC's Women in Leadership Group presents: Our Commitment to Environmental Social Governance 03/22/2021 On Wednesday, March 24th our Women in Leadership (WIL) group explores Environmental Social Governance (ESG) with a focus on TTEC's commitment to the environment.
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It's Ok, We're All Human: How COVID-19 May Affect You in the Working World 04/22/2020 It seems like we went from celebrating a new year and a new decade, writing our quarterly goals, preparing for the new year ahead to anticipating what may happen if there was a pandemic.
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3 Reasons to Bring Your Healthcare License to TTEC 05/22/2023 Did you know TTEC has been the go-to trusted partner of well-known and well-respected healthcare insurance providers to support with Open Enrollment in the United States?
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12/05/2023
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3 Tips to Excel at Remote Jobs with TTEC – Part 2 02/10/2021 NOTE: This is Part 2 of 3 in a series of TTEC Talent Blog posts offering best practices for people who are telecommuting during the pandemic. You can find Part 1 here.
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Women in Leadership Presents - Influencing & Driving Change in People, Teams and Organizations That Don't Report to You 09/10/2021 This month's Women In Leadership (WIL) session invites you to join us in a conversation about: Influencing and driving change in people, teams and organizations that don't report to you.
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TTEC Salutes Veterans in Honor of Veterans Day in the United States 11/11/2021 Dedicated. Selfless. Courageous. Just a few words that come to mind as we think about our military heroes. This Veterans Day in the United States, we pay tribute to our veterans for their sacrifices and their commitment to service.
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Three Cheers for TTEC México, Named Once Again to the CompuTrabajo “Best Workplaces 2021” list 05/12/2021 Join us as we celebrate being named for the third consecutive year to CompuTrabajo’s “Best Workplaces 2021” list in Mexico as rated by employees. TTEC Mexico ranked #1 in the Telemarketing and the BPO sector
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From Communication to Connection: How Empathy Elevates 10/12/2021 Customer service is at the heart of all successful businesses and it’s a driving force in the BPO industry. While we just celebrated Customer Service Week, let’s keep the party going in social as we continue to celebrate you and “The Power of Service” that fuels you to reach for amazing.
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Congratulations to our Financial Education Award Recipients 10/14/2019 Learning is a lifelong pursuit and it inspires me to see how many of you want to learn and grow with us. Everyone's professional journey is unique and we know how important it is to have the financial support to pursue your educational ambitions
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Workforce Management Career Success Stories – Abigael and Dennisse 04/01/2022 Entering the BPO industry can be intimidating, and plotting out your future can be difficult, particularly early on in customer service. Career paths can be a straight line but there can also be amazing new roads that can fast-track your progress, especially at TTEC!
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Women in Leadership Presents: Achieving Excellence During Challenging and Uncertain Times 11/14/2022 This month's Women in Leadership (WIL) session invites you to hear two unique stories about how to achieve excellence during challenging and uncertain times. Gretchen Pfeifer, Vice President of Human Capital, and Kelsey Marler, BFSI Account Manager will share their experiences and advice for how to not only stay on course but, even thrive through change.
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Women in Leadership Presents: What My Neurodiverse Family Taught Me About Leadership 02/14/2022 This month’s Women in Leadership (WIL) session invites you to engage with TTEC team member Sarah F. as she shares her journey of leadership through the beauty of her neurodiverse family.
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Women in Leadership June Session - Spotlight on EMEA 06/14/2021 If you're a part of TTEC, join Women in Leadership this Wednesday to meet some of our EMEA team and gain insight at their session. Check out the WIL space on Mosaic for more information and follow the WIL playlist on YouTube to learn more from TTEC women around the world.
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Women in Leadership Presents: Managing Unrealistic Expectations so They don't Manage You 04/02/2022 This month’s Women in Leadership (WIL) session invites you to join a conversation with Susan Berg, of Highline Practice, about using new skills to manage unrealistic expectations that others place on us throughout our daily lives.
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Upskilling and Reskilling: How to Adapt In Today's Job Market 11/23/2020 While this pandemic has changed the way we live, driving us to slow down, our thirst for learning remains the same.
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Elevate Your Career: Advice for Staying Engaged at Work 09/14/2021 We recognize that no job is perfect all the time and no career is without its roadblocks. You may feel frustrated or disengaged at work at different points in your life. Tedium may set in. Lack of or excessive challenges. Changing work culture. Many factors can lead to this ‘stuck in a rut’ feeling.
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Reflections on 2020 and Best Wishes for 2021 12/23/2020 What a journey 2020 has been. As I look to the new year ahead, here is a reflection of where I've come, what's helped me to adapt and thrive in our new normal
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Healthcare season is in the air: The time is now to elevate your healthcare career with TTEC 09/14/2022 Do you have your current health insurance license in your state of residence? This opportunity to make an impact on healthcare consumers this fall is for you! If you are licensed in hand (LIH), we'll support you with your renewal or reinstatement of your license. And bonus! When you come to work with us, you'll work with one client – exclusively.
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Women in Leadership Presents: Start with Compassion with Amy Quesenberry 12/23/2022 As an exciting start to 2023, January's Women in Leadership (WIL) session invites you to hear from our former TTEC colleague, Amy Quesenberry!
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BUILDing future leaders: What is TTEC's Build Program 05/03/2022 Finding the perfect company to work for entails a lot of research. Deciding what offer to choose from may mean selecting from a few factors. The current and future workforce population tends to focus on the other side of the benefits spectrum- companies with best leadership development programs
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Embarking on a new adventure: Finding a new career in TTEC EMEA 08/03/2022 The pandemic brought about a different kind of setup for everyone. Companies acknowledged that people can efficiently work from home, parents realized they can multitask even more – taking care of their children and then working from home at the same time and students became comfortable studying outside classrooms.
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TTEC Poland – What Makes Krakow a Great Place to Work? 10/15/2022 Looking for opportunities abroad has become a trend for job seekers. You could get better compensation, gain new work experience and unique career development, and/or have an adventure living somewhere new with a fresh culture to learn. There are many reasons why getting a job miles away from home seems enticing.
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Look for the Helpers 03/23/2020 I grew up watching Mister Rogers Neighborhood as a kid. Millions of people around the world continue to turn to him as a beacon of light and hope. And I remember after 9/11, coming across one of his quotes that sticks with me every time there’s a tragedy. It gives me that much needed hope in uncertain times.
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Great Team, Great Place to Work - Congrats to TTEC Canada 03/15/2021 We all know TTEC is a great place to work because of our culture—the purpose that drives us, the values that guide us, and the humanity that connects us. We are thrilled to announce that TTEC has been recognized and officially certified as a Great Place to Work® in Canada!
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Mark your calendar Black History Month is almost here 01/26/2023 We love to celebrate heritage months around the globe. It's an opportunity to learn from each other and deepen our appreciation for each other as we nurture an inclusive culture. Are you ready for what's upcoming in February? With Black History Month 2023 right around the corner in Canada and the United States, we wanted to share some great ways for you to celebrate with TTEC.
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Pride: The Most Colorful Time of the Year 06/23/2020 With beaming Pride, I invite you to join me in marking the most colorful time of the year.
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This Customer Service Week we celebrate the people who bring great experiences to life 10/03/2022 Customer experiences are only as great as the associates behind them. Today's associates are expected to deliver frictionless, personalized experiences – across multiple channels, more quickly than ever, and increasing while working from home. And they're rising to the challenge.
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Why TTEC? Top 3 reasons to join our global customer experience family 03/15/2022 Did you know that TTEC operates within six continents with 80 plus global locations? With 65,000 plus employees across the globe, we’re growing and adding to our TTEC family daily. We’re looking for more talent to join our team across the globe from different industries such as financial, automotive, healthcare, travel... you name it, we have it.
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Announcing Ukraine Refugee Hiring Initiative in EMEA 04/06/2022 Applying to work at TTEC was the best decision I ever made. I started working at this company fresh out of high school, looking for work outside the usual food industry. I found an ad in my local newspaper and decided to apply for a position as a phone rep at the Kalispell, Montana TTEC site, not knowing what to expect.
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From scrappy to scalable: How a grassroots Women in Leadership group achieved global reach 03/07/2022 As we celebrate women’s contributions to history, culture, and society during Women’s History Month, it’s important to acknowledge the grassroots efforts of employees—and employers—to close the gender equity gap.
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3 Ways to Celebrate the 4th of July 06/26/2023 I'm just on my way back from a wonderful holiday by a lake in Minnesota (US) – the town was gearing up to celebrate the 4th of July. Flags lined the town square and the streets and signs were up promoting the Independence Day celebrations. It reminded me how quickly the holiday is approaching and that it's time to start making plans to mark the occasion. Here's a few ways that you can join in on the celebration. It just could be the start of some new traditions!
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Staying Safe During Your Online Job Search Revisited v. COVID-19 04/15/2020 COVID-19... Enough said... it is wreaking havoc on our healthcare systems. It has changed the way we work and interact. It’s even changed our wardrobe (who knew face masks could be so stylish). While it is bringing out the best is so many of our neighbors, banding together against a common enemy while social distancing; it is also opening new ways for those unsavory characters to try to take advantage of us when we are already down.
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TeleTech Philippines Earns Best Employer Award, Our Community Agrees 02/09/2022 Constantly reaching for amazing allows us to achieve many of our goals as a company. And, 2021 was another banner year for TeleTech Philippines which has been given the Best Employer Award by Kincentric.
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Betty's Inspiring Second Act Career 07/26/2020 Firecracker. Smart. Hard Working. Funny. Those are just a few of the words to describe Betty D., customer service representative with TTEC at Hardy in Tempe, Arizona since July 2018. In that short period, she’s been a Platinum club member multiple times, consistently exceeded her goals, and inspires the team around her to Reach for Amazing. Ready to hear more? Buckle up because Betty’s energy is contagious! And watch this video to meet Betty.
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Meet the CIO of the Year, Chandra Venkataramani 04/15/2021 TEC's very own Chief Information Officer, Chandra Venkataramani, recipient of the 2021 Colorado CIO of the Year® ORBIE® Award in the Global category from ColoradoCIO, in partnership with the Denver Business Journal showed us the way.
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TTEC Krakow Earns Silver Award from the European Customer Experience Awards 08/09/2022 We're honored to share that our TTEC Krakow team has been recognized for their commitment to their team during a tumultuous past few years. According to the European Customer Experience Awards (ECXA), the awards celebrate the inspiring efforts of CX professionals across Europe. TTEC Krakow earned a Silver award for the category Employee Experience in Crisis.
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Spotlight: TTEC Australia – What We Miss About Working On-Site 06/10/2022 Many of us have been working from home during this pandemic. While remote work might have its advantages, it can also prove challenging, especially for people who love being social. Australian business culture, for example, is known for being quite friendly and often involves lots of socializing, so that set-up might be a bit tricky.
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Mentoring Our Way to Success 01/27/2021 According to the Cambridge Dictionary, “mentoring is the act of helping and the process of providing guidance to someone who is either younger or less experienced.” This definition just scratches the surface of what the mentorship experience can provide to people at all levels of their careers. If you’ve been thinking of becoming a part of a mentorship program, National Mentoring Month just may be the perfect time to get started. At TTEC, we help our employees Reach for amazing by creating professional development programs, including our own Mentorship Program.
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We honor veterans around the globe this day and every day 11/10/2022 Tomorrow is Veterans Day in the United States, which is also known as Remembrance Day, Armistice Day, and Poppy Day around the world. It's a day for honoring those who are serving, or have served, in the armed forces.
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Sharing Gratitude this Thanksgiving Season 11/27/2019 It’s that time of year when families and friends are coming together to celebrate Thanksgiving in the United States. As we reflect on the significance of the holiday, we’re reminded to take the time to express our gratitude for our blessings. As we gather around the table, the perfect setting to share how we can give back to our neighbors, our neighborhoods and our communities at large.
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What it Takes to Become a Champion 03/27/2019 What does it take to become a Champion? Often times, we look in and out of sports to find out the qualities of a true Champion. As the U.S. joins the fury of March Madness, it’s easy to highlight sports champions in the realm of basketball.
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Celebrating Hispanic Heritage 09/23/2020 From September 15th to October 15th, the US celebrates American citizen's culture and contributions whose ancestors are from Spain, Mexico, the Caribbean, and Central and South America.
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Here's to a Season of Service 12/24/2019 In appreciation of our veterans and active duty service members, Women in Leadership (WIL) was proud to partner with the Military Assistance Mission (MAM) this holiday season to serve military families
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Women in Leadership Presents: Executive Presence: The “It” Factor for Career Success 08/11/2022 This month's Women in Leadership (WIL) session invites you to join a conversation with Shelly Swanback, CEO of Engage, about executive presence and the “it” factor for career success
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Top Highlight of the Year in the US: New Remote Bilingual Customer Service Representative roles at TTEC USA 10/12/2022 This year has been a roller coaster ride for all of us, we've all had our fair share of ups and downs, but we made it! In three more months, we'll be welcoming a new year. But before we start planning for next year, we just want to share an amazing highlight we've had this year for our contact center side of the business in the United States.
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Together in Pride 06/02/2023 We're Together in Pride here at TTEC as we head into Pride Month, an annual observance dedicated to raising awareness and promoting acceptance, equality, and self-affirmation for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) individuals.
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Safe Online Job Search 06/24/2019 Changing or finding a new job can be stressful and it can also be exciting. It’s a time for something new. You are entering a new chapter in your life.
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TTEC USA College of Insurance: A World of Career Growth and Opportunities 07/24/2023 I've been part of TTEC's recruitment marketing team for 2 years actively supporting our hiring efforts in the United States.
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Pro Tip: Smile to enhance your mood 01/06/2023 Did you know that smiling increases mood-enhancing hormones while decreasing stress-enhancing hormones?
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Embracing Career Growth: TTEC Uniontown's 25 Years of Success and Unity 06/06/2023 Milestones are more than just markers of time; they represent growth, accomplishments, and the bonds formed along the way. TTEC Uniontown recently celebrated its 25th anniversary, a momentous occasion that not only acknowledged the company's longevity but also highlighted the personal growth and development of our employees
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5 reasons to grow your customer service career in Mumbai 07/06/2023 Come and celebrate with us! We have a new addition to the TTEC family – our recently launched Mumbai site in India. We couldn't be more excited to share their story with you. With so many reasons to join the customer service team with our TTEC Mumbai site, we focused on the top 5 reasons now is the perfect time to explore career options in Mumbai
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12/06/2023
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12/06/2023
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3 Red Flags it's a Job Scam 06/28/2023 Think you’ve been scammed or found a potential TTEC impersonator? We want to know and are offering some advice on how you can protect yourself and others.
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12/06/2023
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12/06/2023
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Fostering Workforce Champions 03/27/2019 Companies often take a passive approach to building a company culture. They may not recognize that it does more harm than good in an organization. More than a buzz word, culture is now more than ever a differentiator that sets a company apart from the competition. Culture builds brand identity. It is the soul of the company. It’s what makes them unique and gives the company a special edge in comparison to others. It’s increases loyalty among the employees and gives a driving goal and purpose for what they do.
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Spotlight: TTEC Greece – Balanced, Rewarding Multilingual Careers 04/27/2022 As a global BPO company, our customers and clients are located all over the world. TTEC does its best to reflect that same diversity within our workforce and also in the customer service jobs we offer. In fact, we speak and serve customers in 42 languages! This is what makes TTEC one of the best customer experience companies in the world.
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Meet our boomerangs: Why these alumni came back to TTEC? 12/07/2023 “Working for a company, it’s not always about the money, the benefits, but it’s always about the company culture, the amazing people that you work with and all the exciting opportunities for you to grow professionally”, says Kim Alcantara, senior specialist from the TA Marketing and communications team, when asked what made him want to come back to TTEC.
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Top 3 Lessons Learned from the World's Top Talent 04/07/2023 A few months ago, I was asked if I'd like to be a host at our upcoming 40th Anniversary Celebration with our CX Magic Makers. It took me exactly one minute to answer YES! What a golden opportunity
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Discover TTEC Concord: Where Caring for the Community is Part of Our Culture 05/09/2023 For over 40 years, TTEC has been making a positive impact in the communities where our employees live and work. Being part of this team has made me reflect on how I can contribute as an individual towards our shared goal. I believe that providing job opportunities
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An Attitude of Gratitude 11/25/2020 As Thanksgiving approaches here in the U.S., my mind continues to focus on the words of gratitude that so many have shared this month, both within and outside of TTEC.
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3 Ultimate Reasons You Need to Know Why Licensed Healthcare Agents are Returning to TTEC 07/11/2023 Are you curious to know why licensed healthcare agents are choosing to return to TTEC? As a leading provider of customer experience solutions, TTEC is committed to delivering the best possible experience for our associates. Earlier this year, we conducted a survey among our alumni on why they decided to come back to TTEC.
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Love, TTEC, and You – a Conversation on Self-care 02/25/2021 February is known for being the month of love, full of romance and sweetness for our significant others, families, and friends. It’s a period of candlelit dinners, love letters, and big, showy acts of care.
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Women In Leadership Presents: Trusting Your Own Voice 07/12/2023 The Women in Leadership blog series highlights the upcoming Women in Leadership session and is from the perspective of the author as they explore the topic for the month. This month's Women in Leadership (WIL) session invites you to join a conversation with Helen M, senior manager, social media about trusting your own voice.
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Spotlight: TTEC Philippines – Customer Service Jobs and More Careers Abound 02/25/2022 BPO continues to be a strong growth industry globally and particularly in the Philippines despite the ongoing pandemic.
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Meet Susai and Muntaz and Hear How They #choosetochallenge 03/25/2021 We’re celebrating TTEC Hyderabad’s first year anniversary this month, and what a better way to celebrate it than by recognizing some of our amazing leaders during the Women’s Month!
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Unlock Your Potential in Athens: Thriving Economy, Exciting Opportunities, and Safe Haven for Multilingual Sales Professionals 06/13/2023 Are you a German, French, Italian or Spanish-speaking sales development professional looking for a vibrant city to take your career to new heights? Look no further than Athens, Greece!
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USRN Work From Home Experience Like No Other 06/13/2023 Last month, we just celebrated International Nurses Day across the globe. As we continue to celebrate the great service and skill of our nurses, let's also acknowledge how challenging their work can be. The long hours, the physical demands of the job, and the increased risk to their own health, especially during the pandemic.
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We Remember and Honor on this Memorial Day 05/25/2020 In the United States, today marks a somber day, Memorial Day. Memorial Day began as Decoration Day three years after the Civil War ended to decorate the graves of the Union veterans with flowers and the first large observance was at Arlington National Cemetery.
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Transformative Summer Internship: Embracing Growth and Creativity at TTEC 07/25/2023 Have you ever experienced a life-changing career opportunity you couldn't wait to share with people? As we celebrate National Intern Day
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6 Benefits of Pursuing a Bilingual Customer Service Career 07/13/2023 In today's globalized world, being able to speak two or more languages is an asset for businesses looking to expand their customer base and reach new markets. As a result, Bilingual jobs have become increasingly in demand in recent years.
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Level Up with this Leadership Insight 09/25/2019 "The more you learn, the more you want to learn.” ― Lailah Gifty Akita, Think Great, Be Great!
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A Very Special First Anniversary Celebration with TTEC Digital Analytics in India 09/25/2020 Starting a new job in the middle of a global pandemic – not something I had on my bucket list, unsurprisingly.
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Women in Leadership (WIL) presents: Creating a Culture of Compassion, India's Tech Hub 08/13/2021 Raghu Rajagopal, Srinivas Sangyam and others representing TTEC India's Tech Hub will share attributes of compassion, share testimonials and personal stories about how they've been a part of creating a culture of compassion and how our leaders continue to bring humanity to the business.
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12/05/2023
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A Platinum Work Ethic Drives Career Growth 10/25/2019 Just a few short years ago, Jerome was on a mission to learn English. And now he's a Platinum Club Winner for 2019 with TTEC
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12/08/2023
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12/09/2023
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12/12/2023
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12/13/2023
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12/20/2023
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12/20/2023
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Licensed Insurance Agent FAQs 12/21/2023
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12/22/2023
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01/10/2024
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5 Reasons TTEC Malta Is Your Ideal Career Destination 01/19/2024 In the heart of New York, where dedication meets opportunity, TTEC Malta is ready to welcome a diverse and skilled local workforce. As we explore new horizons in Malta, we invite you to join our pioneering team. This marks the beginning of a journey for you filled with opportunities for career growth and development.
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02/07/2024
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Employee Conversation: Why TTEC Ahmedabad Job Opportunities Are For Me 02/09/2024 India’s contact center industry is thriving, and there are plenty of customer support openings to choose from, including TTEC Ahmedabad job opportunities.
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Getting Ready for Career Launch: A Guide for New Graduates Joining the Workforce 02/15/2024 As fresh graduates, or ‘freshies’, start their journey in the professional world, they often find themselves facing challenges that can be both overwhelming and disheartening — for example, not finding jobs they want, experiencing job rejections, or not having an idea of what to do next.
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Empowering Through Giving: TTEC Foundation's Community Outreach 02/21/2024 Our collaboration with the Urban League of Greater Kansas City in the United States. This partnership plays a crucial role in helping us find talented individuals committed to fostering positive change as part of our customer service team in Kansas City.
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Reflecting on Excellence in EMEA and Looking Ahead for 2024 02/23/2024 The incredible journey of success that our TTEC EMEA team experienced throughout 2023. From new site launches to prestigious industry awards, it was a year of remarkable achievements that has set the stage for an exciting future
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Ignite Your Spark at TTEC: Unlocking Your Personal and Career Development in the Customer Service Industry 02/27/2024 In today’s competitive and fast-paced world, looking for a company that not only appreciates your skills but also nurtures your potential and talents is very significant. At TTEC, we foster a great work environment where our people have plenty of opportunities to innovate and thrive.
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Love Your Career At TTEC: Grow, Belong, Inspire 03/01/2024 In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
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How To Combat Workplace Fatigue And Unleash Your Potential 03/19/2024 Everyone goes through some form of exhaustion at work from time to time. It’s part of being human. All occupations come with their own challenges and for the customer experience industry, workplace fatigue can be a concern even if the job feels fulfilling. Nothing great comes easy, after all.
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Living Well, Working Well: Inside TTEC’s Work-Life Balance Culture 03/19/2024 In the active world of customer service, TTEC stands out not only for its innovative technological approaches but also for its commitment to fostering an engaging community that supports its people’s work-life balance. At the heart of TTEC is a strong sense of individuality.
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03/26/2024
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From Bucket List to Birthday Wish: The Gift of Giving Back 03/29/2024 Have you ever stopped to consider your bucket list? That curated collection of dreams and aspirations? Mine used to be filled with the usual suspects - cool vacations, dreamy home renovations, meet-and-greets with inspiring figures. But as a milestone birthday loomed, I craved something more meaningful, something that resonated deeper.
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Thousands of Hearts Beat As One For TTEC India Wellness Initiative 04/02/2024 For over 20 years, the TTEC Ahmedabad team has brought thousands of people together to walk for wellness and raised a million dollars for their community. This year’s 2024 Wellness Walk was no different. Last February 18th (Sunday), the 22nd TTEC Annual Wellness Walk 2024 was held in Ahmedabad with the Lablhai Dalpatbhai College of Engineering Grounds as the starting and finish line. Around 4,000 participants – a mix of employees, friends, family, TTEC partners, and university students – joined the successful event.
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11/17/2023
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From Customer Service Representative to Leader – Aliza’s Growing Career 04/10/2024 One of the first customer service representative jobs in Santa Rosa I applied for after graduating in 2019 was with TTEC. I’m from Binan City, and TTEC Santa Rosa is only 30 minutes away, which is convenient. More than that, I also thought TTEC would be a great environment for me to improve my communication skills and boost my confidence as a young professional. I was right!
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04/15/2024
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An Award-Winning Workplace Environment in TTEC Athens 04/16/2024 Some people think comfort is the enemy of success, but that isn’t really true for most careers. In fact, feeling comfortable and accepted in a positive workplace environment is one of the surefire ways to flourish, especially in the customer experience industry.
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A Comprehensive Guide to Joining Our TTEC Ahmedabad Team 04/18/2024 Are you eager to join our dynamic team at TTEC Ahmedabad? Our hiring and recruitment process is crafted to identify top talents and ensure that every candidate's journey with us here is seamless and rewarding. We've laid out a comprehensive guide to lead you through every step. Follow these steps to ensure a smooth journey towards securing your dream job with our team in Ahmedabad.
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3 Ways to Light Up Your Career with Purpose 04/18/2024 Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
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04/22/2024
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04/24/2024
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How A Positive Work Experience Leads To Professional Development 04/26/2024 Experience is the ultimate teacher on the path to professional development in every industry. Take the customer service field as an example. Each interaction with a customer presents a unique opportunity to apply learned skills, adapt to different situations, and refine techniques.
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Unlocking Customer Experience Careers: Strategies to Stand Out as an Applicant 05/02/2024 The job market is currently more competitive than ever, take the customer service industry, for example. Because of the number of people who want to break into the industry, job seekers need to adopt strategic approaches to set themselves apart from the crowd.
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How To Connect With BPO Employees About Cebu Job Opportunities 05/07/2024 Applying for customer service jobs without really knowing much about a company can be risky for your career. It’s like deciding where to live without knowing anything about the neighborhood. If you’re working in the BPO industry, looking at your options with other companies is quite normal. Figuring out the best options is essential.
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Game Show Battles, BBQ, and Buddies: How TTEC Celebrates Remote Teams 05/10/2024 It's not every day you get an invite to join your team for a friendly game show battle competition including dinner and a giving back opportunity. Highly intrigued, I replied yes right away! I must admit as I was pulling up to the venue, I was a tad bit nervous – because I work remotely, it had been a while since I had seen many of my coworkers – or it was going to be the first time meeting them.
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A Bright Future For Bilingual Customer Support Jobs 05/15/2024 Two of the biggest 2024 trends in the customer experience industry has been growth of multilingual customer support and the corresponding rise in bilingual jobs. While English is still the language most used in this field, demand for multiple language options in contact centers has increased.
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Essential Leadership Skills for Team Success in Customer Service 05/15/2024 A leadership role isn’t just a mere title; it’s an art form that, when used properly, can help inspire, empower, and drive positive change for people. Effective leadership in customer service creates an environment where team members feel valued and motivated to achieve collective goals. When leading by example and prioritizing support and open communication, leaders can serve as beacons for their teams throughout challenges and guide everyone toward success.
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05/15/2024
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Celebrating Voices: TTEC Familia, An Employee Resource Group for Latinos and Hispanics 05/10/2024 TTEC Familia is our new Employee Resource Group (ERG) which strives to build a community, raise cultural awareness, and create opportunities for personal and professional growth for Latinos and Hispanics in the company. Its establishment is one of many diversity initiatives in the workplace for TTEC and reflects our acknowledgement of the colorful tapestry woven by our Latino and Hispanic team members and a celebration of their potential.
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TTEC named one of the UK’s Best Workplaces for Development™ 2024 05/21/2024 Your career growth matters here at TTEC. It’s what our employees have confirmed as well. We’re proud to announce that we have been named as one of the UK’s Best Workplaces for Development™.
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TTEC Reflects: Celebrating Memorial Day and the Legacy of Service 05/28/2024 The Memorial Day observance serves as a reminder of the sacrifices made by countless soldiers who have laid down their lives in defense of our nation. This holiday, steeped in history and tradition, acts as a bridge between the past and present, honoring the bravery and valor of American service members. At TTEC, we don’t just honor and support veterans and military families but also reflect on their contributions and sacrifices. Memorial Day reminds us of the costs of freedom and reinforces the values the military personnel have defended.
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Building Resilience in Customer Experience: 4 Pitfalls to Avoid 05/30/2024 The customer experience industry thrives on resilience. Unexpected surges in call volume, system outages, or disgruntled customers are all part of the territory. These challenges can easily chip away at customer expectations and team morale, impacting the very essence of BPO businesses like TTEC – customer trust and results.
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Global Voices United: TTEC is a Certified Great Place To Work® 06/07/2024 TTEC has recently earned the Great Place To Work® certification, showing our dedication to a positive and inclusive workplace. This recognition comes from the Annual Employee Experience Survey, which measures trust in five areas:
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TTEC Colombia Careers: Your Customer Service Dream Job 06/05/2024 So you're scrolling through job listings, dreaming of a work environment that's more Friends Central Perk than soul-sucking cubicle farm? At TTEC Colombia, that dream becomes reality. With our recently earned Great Place to Work® certification, you know we're more than just a company; we're a crew where everyone feels like they have a seat at the table. Forget stuffy corporate vibes! Company culture is what makes us tick, and it's all about creating a space where you can truly thrive.
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Chat Support Jobs in Bulgaria: Your Path to a Rewarding Career 06/11/2024 In today’s digital era, businesses are increasingly leaning on technology to provide efficient and effective customer service. This is why chat support jobs have emerged throughout Bulgaria and even the rest of the world. Among the various tools available, chat support has become a vital channel, enabling the customer service industry to offer real-time assistance to their clients. That’s why, for customer service jobs applicants, this shift presents a wealth of opportunities.
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Testing Career 06/12/2024 In today’s digital era, businesses are increasingly leaning on technology to provide efficient and effective customer service. This is why chat support jobs have emerged throughout Bulgaria and even the rest of the world. Among the various tools available, chat support has become a vital channel, enabling the customer service industry to offer real-time assistance to their clients. That’s why, for customer service jobs applicants, this shift presents a wealth of opportunities.
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Celebrate Pride Month At Work: The LGBTQIA+ Experience at TTEC 06/13/2024 As a proud member of the LGBTQIA+ community, finding a company culture that embraces belonging and celebrates Pride Month in the workplace is a must. That’s why I’m thrilled to work in such an extraordinary organization like TTEC!
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Welcome to TTEC California | TTEC Jobs 06/20/2024
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06/20/2024
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06/21/2024
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Transforming Insurance Through Customer Service Excellence 06/21/2024 Customer service plays a pivotal role in shaping the experiences and perceptions of insurance clients. While insurance products themselves are crucial, the real difference often lies in the quality of customer experience provided. Enhancing customer experience in the US transforms the insurance industry, creating lasting impressions and driving customer loyalty.
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Inclusive Workplace in Action: TTEC Philippines Celebrates Pride Month 06/25/2024 In the corporate world, inclusivity is no longer optional but essential. TTEC prides itself in striving to be the epitome of an inclusive workplace. As Pride Month ushers in celebrations and reflections on the LGBTQIA+ community’s contributions and struggles, our unwavering support takes center stage.
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TTEC Thank You Notes: Workplace Encouragement At Its Finest 06/27/2024 Teamwork makes the dream work. And at TTEC, we love to dream big and dream together! So, we want a positive work environment to define our employee experience. What makes our customer service careers different is how we support and celebrate each other’s success. It’s all for one, and fun for all!
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Ahmedabad: The Hidden Gem for Your Career Growth in Customer Service 06/29/2024 While Mumbai and Delhi often grab all the attention, there’s a secret hotspot in India’s customer service world you might not have considered yet – Ahmedabad!
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Fast-track Your Career Growth in Customer Service 07/05/2024 Ditch the desk job stereotype! Customer service is an awesome launching pad for a fulfilling career. Here, you’ll develop super skills that companies love, all while interacting with people from all walks of life. Talk about exciting!
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Discover the Joy of a Hybrid Work Career 07/11/2024 Say goodbye to the cubicle blues because hybrid work for employees is revolutionizing the way we work. Imagine having the best of both worlds – the flexibility of remote work and the vibrant energy of in-office collaboration. It’s a work style that’s as unique as you are. A total win-win, offering a bouquet of benefits that are now reshaping how we think about work.
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07/11/2024 You’re about to begin your job search. It’s easy to assume it all begins with polishing your resume or sprucing up your LinkedIn profile. But we want to share a little secret: The real starting point is you—yes, you! Think of it like building a solid foundation. Before you fine-tune your resume, let’s focus on self-care. Because a well-nourished mind and spirit lead to your best performance.
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California’s Diverse Community Is A Perfect Match For Multilingual Customer Service Jobs 07/12/2024 Known for its diverse population, California is home to a wide range of beautiful ethnicities and cultures. A true melting pot! In fact, Latinos and Hispanics make up the majority of the population, with Asians as the next largest community of color.
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Finding Balance: Wellness Tips During Your Job Search 07/17/2024
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Building Resilience and Confidence: A Recruiter’s Guide to Navigating the Job Search 07/17/2024
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Building your Personal Brand 07/17/2024
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Unlocking Opportunities: Leveraging LinkedIn and Open to Work 07/17/2024
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Spilling The Real Tea About Customer Support Jobs In Ahmedabad 07/19/2024 The customer experience industry has been around for many decades in India, so you’d think you know all there is to know about it, right? Surprisingly, plenty of myths still exist about the customer service industry in general and customer support jobs in Ahmedabad
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Build A Modern Workspace To Create An Amazing On-Site Employee Experience 07/17/2024 Even with the rise of new work setups, the office remains a vital part of a diverse work environment and the company's operations, especially in the customer service realm. While remote work offers flexibility and convenience, there are several compelling reasons why on-site work often takes the lead.
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Why Work Relocation To Plovdiv, Bulgaria Could Be A Dream Come True 07/26/2024 Europe is one of the easiest-to-travel continents. Many of its countries are connected by land, and there’s convenient transportation across different regions. Even better, it’s also simple to find work like customer service representative jobs within Europe for European citizens, especially those in countries part of the European Union (EU).
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07/30/2024
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Career Growth Tips From A Customer Experience Veteran 08/02/2024 As someone who’s worked in the customer service industry for more than a decade, I’ve had my share of wins and losses. Through it all, I’ve gained lots of knowledge and perspective on building a customer experience career. On my journey, I’ve picked up some essential career growth tips that could help you too!
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Calling all Licensed Healthcare Agents, it's your time to make an impact with TTEC 09/07/2020 We’re just a few weeks away from the official open enrollment period in the United States.
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Dynamic Delivery Series: A Winner’s True Motivation In The Workplace 08/09/2024 TTEC has always been proud of the values that we’ve had for decades as a company. But, we’re even prouder of the people who live and breathe them to create our community culture. Our fun work environment, amazing collaboration, and strong motivation in the workplace – it all comes from how our people internalize the TTEC spirit.
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A Simple Guide To Career Advancement In Customer Service 08/16/2024 I started off as a customer service agent in TTEC Morgantown fresh out of college. I didn’t have any definitive plans for my career yet at that point. I was young and a bit clueless. Who wasn’t at that age? Haha!
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Identifying Skills And Values That Lead To Successful Technical Sales Careers 08/19/2024 Plenty has been written about the skills you need to have in technical sales roles. Know your product inside and out! Impress potential customers with your technical expertise! Play to the strengths of your product!
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Current Industry Trends Make Insurance Customer Service Careers Essential 08/23/2024 The insurance industry is a constantly developing business, and changes in this competitive field come pretty fast. That means working in this industry can be full of excitement, fulfillment, and growth opportunities. That’s why insurance customer service jobs are in high demand.
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08/27/2024
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Top Picks Of Customer Service Jobs For Diverse Career Paths In The Philippines 08/30/2024 Choices – we often want multiple ones for ourselves. For food. Shopping for clothes. Picking movies to stream. Everything! The opportunity to choose what fits us best at a specific point in time is a great luxury.
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Welcome to TTEC Philippines | TTEC Jobs 09/04/2024
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How Continuous Learning At TTEC Maximizes My Customer Service Career 09/13/2024 Take your career to new heights. Get that next promotion! Spark your motivation in the workplace. Take control of your career path. Go up the corporate ladder!
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Master the Art of Customer Connection: A Guide to Exceptional Customer Service Skills 09/20/2024 The essence of customer service excellence lies in connection; it's the bridge built between understanding a customer's needs and delivering satisfying solutions. Yet, creating this connection isn't just a matter of chance—it's based on customer service skills that can be honed and mastered.
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Chart a Dynamic Career Path: Take Advantage Of Career Mobility At TTEC 09/27/2024 Embarking on a career journey with TTEC in 2015, I began as an agent, a role that seemed straightforward at the outset. Fast forward to today, and my career trajectory within TTEC has been anything but linear.
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Common Questions for Job Seekers 10/03/2024
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My Journey to Work-Life Harmony During Work Relocation To Plovdiv 10/04/2024 I’ve had the pleasure of calling Plovdiv home after moving here a while back thanks to relocation opportunities in Bulgaria. Stepping into this picturesque city is like walking through a canvas of history and culture. And the life I’m slowly building here is just as pretty: a beautiful balance of work and play.
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Celebrating The Customer Service Excellence Our Agents Deliver 10/09/2024 As a company with plenty of customer service representative roles, TTEC knows the true value that our agents bring to our business and our community. For this year’s Customer Service Week, themed Above and Beyond, let’s paint a complete and very beautiful picture of the contributions and importance of our talented associates.
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A Conversation On Hispanic Employee Experiences To Celebrate Hispanic Heritage Month 10/10/2024 Hispanic culture is vibrant, fun, and colorful but also very serious, resilient, and powerful. For this year’s Hispanic Heritage Month TTEC wanted to ask some of its employees to highlight their Hispanic employee experiences and what makes their culture so amazing.
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Discover The Booming Career Path For Spanish Bilingual Careers In Customer Service 10/18/2024 Spanish is one of the most spoken languages in the world. In fact, it’s the fourth most used language globally. This actually creates a very rich market for Spanish bilingual careers, especially in countries like Mexico, Colombia, and Honduras.
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Embracing Change And Growth: Moving To Ahmedabad For Job Opportunities And A Brighter Future 10/23/2024 The decision to relocate for a job is often met with a mix of excitement and trepidation. It's a leap into the unknown, where the promise of career advancement and personal development beckons. I took such a step moving to Ahmedabad for job opportunities at TTEC, and it's profoundly impacted my life.
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Morgantown Celebrates 20 years in 2020 10/11/2020 Join us in celebrating TTEC Morgantown’s 20th anniversary this October – yes, that’s 240 months or 1043 weeks or 7300 days! Each of those days, weeks and months, the Morgantown, West Virginia team has been invested in their development of their team, making an impact on their customers, and giving back to their community.
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11/04/2024
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11/05/2024
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How To Create Workplace Culture And Values Loved By Employees New And Old 11/07/2024 As a new member of TTEC’s Talent Attraction family, I recently had the privilege of sitting down with Vicki Steere, our Executive Director of Talent Attraction and Employee Experience. We discussed something that has been embedded in my training since day one – our workplace culture and values and how we experience them.
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11/12/2024
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11/12/2024
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11/12/2024
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11/18/2024
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Top Five Conflict Resolution Tips For Customer Service Calls 11/15/2024 Customer service jobs can be quite challenging. There are scripts to remember, tools to navigate, and processes to follow. The multitasking alone can be a lot to deal with.
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The Rising Demand And Incredible Advantages for Spanish Bilingual Jobs 11/21/2024 In a globalized world, connecting across regions and countries has become so important. English has been the dominant language in business for so long, but more and more languages are becoming just as important.
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Staying Motivated At Work Using Five Simple Strategies 11/22/2024 The end of the year is getting closer. Many of us have spent 2024 with the same role at work – meeting deadlines, hitting targets, and doing our job as responsibly as we can. We’ve tried to perform well, improve, and find new ways to contribute to our teams.
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11/18/2024
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11/27/2024
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Preparing For Change: Your Guide To Moving To Ahmedabad For Job Opportunities 11/28/2024 Moving to a new city for work can be as thrilling as it is challenging. It's a journey that requires more than just packing boxes; it's about preparing oneself mentally, emotionally, and practically for a big life change.
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12/03/2024
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12/03/2024
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How Bilingual Customer Service Jobs In Mexico Meet US Market Needs 12/13/2024 When it comes to customer service, having the right team in place makes all the difference. For US companies, Mexico stands out as an ideal hub for several compelling reasons. Let's dive into how Mexico meets the US industry’s needs so well.
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Holiday Self Care: 2024 Tips for Customer Service Professionals 12/19/2024 The holiday season is one of the busiest times of the year for customer service professionals. Long shifts, tricky customer interactions, and the pressure of hitting end-of-year targets can leave you feeling stretched thin. The key to keeping your energy up? Prioritizing self care during holidays. Taking care of yourself isn’t just a nice-to-have; it’s what allows you to show up at your best and deliver the exceptional service that makes the season so special.
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From Partnerships to Possibilities: Celebrating Workforce Development Month 09/28/2023 In the heart of September, we celebrate an occasion that resonates within TTEC – Workforce Development Month in the United States.
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Celebrating Our Customer Experience Champions this Customer Service Week 10/02/2023 Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers' faces.
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TTEC Salutes Veterans this Veterans Day and Every Day 11/09/2023 As we approach Veterans Day weekend in the United States and Canada, we wanted to share our sincere appreciation for the sacrifice and service of the military veterans.
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11/15/2023
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11/27/2023
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TTEC Triumphs: TTEC Philippines Tops Recent Candidate Experience Award! 11/22/2023 TTEC Philippines gained the top spot for the most recent Candidate Experience (CandE) Awards conducted by Talent Board.
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11/30/2023
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Celebrating Global TA Day with TTEC's Exceptional Talent Acquisition Success Stories 09/06/2023 Global Talent Acquisition (TA) Day is a day to celebrate the remarkable individuals who work tirelessly behind the scenes to shape the workforce of organizations around the world.
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TTEC Mexico English Club: Making a difference and changing people's lives featuring Alberto 04/15/2022 I’ve been with TTEC for just less than a year. And already it’s been one of the most challenging, and at the same time liberating, experiences of my career.
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Women in Leadership Presents - Journeys of Women Leaders in Mexico 11/16/2021 This month's Women in Leadership session brings us five presenters from Mexico who will share their personal stories, challenges and what they've learned along the way.
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Digitally easy, digitally accessible in the Philippines: TTEC Virtual Recruitment Process 11/16/2021 It's true what they say, finding a job can be a job itself. There are growing articles of recommendations and the number of tips and tricks on getting your dream job.
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There Are Sheroes Among Us 08/01/2019 Women In Leadership is a community of TTEC women. We create a dynamic environment that elevates women through mentorship, educational programs, networking events and advocacy.
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BUILD Your Career with TTEC 12/02/2019 We talk a lot about opportunity with TTEC – opportunity to grow your career, opportunity for professional development, opportunity for continuous learning. We're often asked how TTEC nurtures these opportunities. One of the ways is through BUILD, our talent development program that supports our high-potential associates, team leaders and managers with their development for their next role.
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Women In Leadership Presents: The Power of Mindset Shifts: Use Your Mind to Help Create the Reality You Want 05/16/2023 This month's Women in Leadership (WIL) session invites you to join a conversation with Shubhi Gautam, UK Researcher
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Your summer energy boost 06/03/2019 Summer is here! It’s time to shake off those winter doldrums, unplug for a bit, and kick start our energy.
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How do you connect 06/03/2019 In today’s world, technology enables us to connect with each other in more way than ever. But in the end, it’s how we connect on a human level that really matters.
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Live Passionately like Nelson Mandela on July 18th! 07/16/2021 Let’s celebrate Nelson Mandela Day! Endorsed by the United Nations, we celebrate Nelson Mandela's accomplishments on his birthday
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What does the 4th of July Mean to TTECers 07/03/2019 To celebrate 4th of July, we decided to ask our own teammates what this holiday means to them! For some it’s fireworks, for others it’s BBQs, but I think for all of us it signifies our freedom and a reason to celebrate our great nation. Thank you to each of our military team members for all your sacrifice - we hope you have a great (and safe) holiday.
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Roadmap to Success: Navigating the Journey as an Automotive Parts Specialist at TTEC 08/16/2023 In the world of customer service, where personalized growth and hard work lead to success, three outstanding individuals shine. Meet Jeffery, Michael, and Steven, the experts at TTEC, who started as Automotive Parts Specialists and became prime examples of great team members.
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How a Boost in Confidence Impacts Your Job Search 08/16/2020 What is one of the key elements that will set you apart during your job search? There are so many informative articles, blogs, social posts, infographics
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Parabéns, Felicidades, Congratulations, LATAM 09/03/2019 At TTEC we believe praise and recognition are essential to an outstanding workplace and we appreciate the big effort that each of our co-workers make day by day. That’s why we are very excited to share the LATAM awards we have received in Mexico and Brazil this year.
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It's Time to Celebrate 03/04/2019 What a great week to launch our Talent Blog as we gear up to celebrate International Women's Day on Friday, March 8. This is a global day celebrating the social, economic, cultural and political achievements of women
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Cool People Need Cool Spaces 03/06/2019 Modern. Vibrant. Energizing. We're changing the way our team goes to work - and have just completed a new space in Cainta, Philippines. We thought you'd enjoy a sneak peek... Come join us inside!
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Life is Better with Friendly People 08/07/2019 Talk about a man on the move…in just 6 years, Zack Ayers has moved from the Site IT team to the IT Project Management team to the (IT) Video Engineering team, and is now a part of the (HC) Digital Communications team! As the manager of digital communications, he’s found a winning combination for engagement with his career at TTEC – his love of technology and his love of working with people.
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Teachers - and a TCF Grant-Make a Difference in Manila 04/08/2019 Bagong Silang Elementary School is one of the largest public schools in Metro Manila, Philippines. It has 6,000 students per school year, most of whom are from low-income families. Like most of the public elementary schools in the Philippines, it lacks sufficient technology equipment and offers limited teacher training.
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New Site, Renewed Excitement - India 07/09/2019 TTEC India (formerly Motif Inc.) was established almost two decades ago, with our office space in the Centre of Ahmedabad City, Gujarat State, India. From its humble beginnings, TTEC India has grown into a second home to more than 2,000 team members, who have their origins from different states scattered all over India, into an amalgamation of multi-cultural and diverse demographic.
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TTEC Gives Back Around the World 09/10/2019 We have so much great news to share about how our employees are giving back around the world....but first, we wanted to share a very special story with you.
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TTEC Salutes You in Honor of Veterans Day 11/11/2019 U.S. President Woodrow Wilson proclaimed Armistice Day (aka, Veterans Day) on November 11, 1919 as a day to reflect on the heroism of those who died in our country's service. It falls on Nov. 11 because that is the anniversary of the signing of the Armistice that ended World War
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TeleTech Earns Award for Best Employer – Again 11/11/2019 Every great story deserves a sequel…and the team in the Philippines did it again. TeleTech has been recognized for the second consecutive year as a Kincentric Best Employer in the Philippines for 2019 as part of Kincentric’s Best Employers program. Visit our Newsroom for more about the award program
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We've Been Recognized for Our Melting Pot of Awesomeness 12/12/2019 Thanks to our TTEC team members who have been sharing their workplace ratings, we’ve been named to the Best Company for Diversity 2019 list by Comparably, a leading workplace culture and compensation site.
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Women in Leadership: A Blueprint for Building a Successful Employee Community 02/03/2020 It’s not difficult to understand why gender equality and diversity are smart business practices. It has been well documented that inclusive companies attract, engage, and retain top talent. The next generation of workers knows this: 77 percent of Generation Z job seekers said that a company's level of diversity affects their decision to work there.
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And the Stevie® Award Goes to…TTEC 6 times! 03/03/2020 Yes, it’s time to celebrate together as a global team! TTEC earned a Gold Stevie® Award for Best Use of Technology in Sales, plus five other awards in the 14th annual Stevie Awards for Sales & Customer Service.
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Reflection on the Spirit of Independence Day 07/04/2020 Today is Independence Day in America, a day where we commemorate the Declaration of Independence of the United States. During a non-global pandemic year, you’ll find family and friends gathering on the 4th of July for summer barbeques and picnics, pool parties, firework shows, community parades, and celebrations of our military heroes. It’s loud, festive and colorful.
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Work From Home Opportunities Expand Globally 04/06/2020 There’s a lot of information happening across the news channels lately. With the onset of COVID-19, working from home has become the new normal. At TTEC, our commitment is to ensure customer service operations run smoothly with resilience plans and proven solutions, especially in times of unplanned events such as weather or health concerns
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Amazing Things Happen When We Reach for Amazing 01/07/2020 Congratulations to our UK location for winning “UK Employer of the Year” for the second year in a row at the 2019 GSA (Global Sourcing Association) Awards, held in London just a couple of months ago! TTEC was recognized, in particular, for our innovative CultureCX initiative and our Women in Leadership program.
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Walk" With Us This Weekend- The Annual Motif-TTEC Charity Walk Story 02/17/2021 While we may all be remote, we’re connected virtually more than ever before. And with that brings unexpected opportunities
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TTEC's Women in Leadership group presents: Working Smarter, not harder, by knowing your value 05/17/2021 This Wednesday, May 19th, at noon MT, TTEC's Women in Leadership (WIL) group has invited an external speaker: Sarah Sagredo - Hammond who is the president of Atlas Electrical and a women's empowerment speaker to our webinar series for TTEC employees.
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Why We Celebrate Asian American and Pacific Islander (AAPI) Heritage Month 05/17/2023 As we kick off the month of May, we're excited to celebrate Asian American and Pacific Islander (AAPI) Heritage Month.
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12/04/2023
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Celebrating Freedom - Juneteenth is Around the Corner in the United States 06/17/2021 Come and watch our Facebook Live featuring TTEC team members sharing what Juneteenth means to them, some of their favorite memories and how they are celebrating over the coming weekend.
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Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry 07/17/2023 It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
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Calling all Licensed Healthcare Agents, it's your time to make an impact with TTEC 09/17/2020 We’re just a few weeks away from the official open enrollment period in the United States.
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Your Path to Financial Wellness 06/27/2019 Most financial advisors say that we should start saving 10-15% of our income starting in our 20s.
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Meet our boomerangs: Why these alumni came back to TTEC? 06/27/2022 “Working for a company, it’s not always about the money, the benefits, but it’s always about the company culture, the amazing people
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Celebratory Cheers Heard from TTEC Home Offices Around North America 02/07/2020 The excitement continues in the recognition arena... TTEC has been named to the FlexJobs' annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 for the 6th year in a row. From @home to TTEC Digital, the company offers a variety of positions where employees may choose to work from home.
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Celebrating TTEC's Global Connections during the International Day of Friendship 07/27/2021 Did you know that the International Day of Friendship (Friday, July 30th) was “proclaimed in 2011 by the UN General Assembly with the idea that friendship between peoples, countries
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Women in Leadership Presents: Break the Niceness Cycle 09/27/2022 This month's Women in Leadership (WIL) session invites you to engage with Holly Calhoun, Executive Director of Learning and Development
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Meet Scyler - Not Your Average Summer Intern 07/29/2021 Fourteen rising seniors from across the United States make up the 2021 Leadership Development Intern (LDI) program. Each of them calls a different state their home, ranging from California to New Hampshire.
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Tips to Excel at Working from Home – Part 1 01/17/2021 Many companies all over the world shifted to a work from home set-up when the COVID-19 pandemic hit.
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Honoring our Military Spouses 05/08/2020 As we celebrate National Military Spouse Appreciation Day on May 8, we honor your commitment and resilience as leaders on the home front when the members of our armed forces are called to duty. You are our silent heroes – taking care of your family as you move around the country and sacrifice time with your spouses as they keep us and our country safe.
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TTEC Wins Gold Award for Leadership Development by Brandon Hall Group 09/16/2019 We believe in the power of investing in our team
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The Grant Results Are In! The Los Jovenes Leadership Lab is a Success for Latino Youth in Denver 09/07/2022 Summer can be a really fun time for kids…but imagine having an opportunity to have a good time while learning leadership and collaboration skills. That’s what happened this summer for 15 Latino students ages 11-14 from the Denver community and surrounding districts at the Museo de las Americas' 2018 Los Jovenes Leadership Lab.
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Reflections for this Memorial Day Weekend 05/31/2019 Amber's a veteran who served in the army for about 10 years; her husband still serves and is currently deployed. Amber is so thankful for what serving in the military taught her and the transferable skills she uses to this day – serving in the military served her perfectly for her role here at TTEC. “As a military spouse, TTEC has been awesome!”
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Jump on Board the Gratitude Train this November - 3 Questions to Get You Started 11/09/2020 As we entered October, seven months into COVID-19, I wanted to plan an activity for Ethics & Compliance week (November 1-7) that would be meaningful and engaging for all TTEC employees. I immediately thought about gratitude and wanted to build a place where we could all take a few moments and let our colleagues know how much we appreciate them every day.
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Third Time's a Charm - Meet Lorine, TTEC Alumni 03/10/2020 You know the phrase, third time's a charm? This is true for Lorine’s TTEC story. Her TTEC journey starts in Morgantown, West Virginia where she would become a 2-time alumni associate. As she shares with a little laughter, she wasn’t the best of associates at that time.
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TeleTech Philippines Is Now TTEC Philippines: More Than Just a Name Change 06/29/2022 In June, TTEC Philippines joined the global TTEC brand (from TeleTech), showcasing our continued unity with the rest of the global customer experience (CX) technology and services company's identity and values. It's new name, same smiles.
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'I Love Making Positive Impacts and Motivate People Around Me,' Shares Recent BUILD Graduate 02/28/2022 Nicole is a recent BUILD graduate and recently was promoted into a team lead role. We're so excited to share with you how Nicole grew her career with TTEC through BUILD, our talent development program that supports our high-potential associates, team leaders and managers with their development for their next role. With this program, high-potential team members are nominated and selected to be trained, mentored and prepared for the next challenge. TTEC is all about growing team members and providing opportunities to elevate your career.
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Our Gratitude this Memorial Day in the United States 05/28/2021 Wrapping up a month-long discussion of service at TTEC, we take a few moments today to recognize the dedication and service so many have made to the United States. Memorial Day specifically honors the men and women who died in the line of duty while serving in the United States Armed Forces.
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Meet Mikki - It's Never Too Late 04/29/2020 Mikki’s career journey is a personal one. Mikki found herself at the age of 23 a divorced, single mom with no college degree. It was a low point in her life, and she felt like a failure. Maybe that’s why when she started at TTEC, she didn’t expect much. She’d had such a tough road already, what good could possibly follow?
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Creating a High Performing Inclusive Culture 02/01/2021 Years ago, I had a need for an operations manager for a very high-profile client. I completed initial interviews and narrowed it down to two very capable candidates to pass on to my Vice President and the Client for final interviews and candidate selection. Both candidates were white males in their early thirties.
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TeleTech Philippines Cracks the Top 100 Graduate Employers List 07/01/2021 A big congratulations to TeleTech for being named to the Top 100 Graduate Employers List for the Philippines in 2021! TeleTech was recognized as the BPO sector winner ranking #1 and was listed as 37th overall among more than 600 qualified employers from different sectors
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Redefining the 'Intern' 07/28/2022 Getting coffee. Running errands. Observing, but not speaking. Working, but not experiencing. When most people think about the word “intern”, this is usually what comes to mind. As young twenty-somethings enter the workforce, they often start from square one – getting their footing, keeping their head down, and just trying to stay afloat. But what does this teach? Where is the passion? Where is the drive?
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What Pride Means to Me 06/02/2021 Pride month is a celebration of life within the LGBTQIA+ community. Pride means more to me than waving a rainbow flag and joining the street parties. It is about embracing my true, authentic self, recognizing the diversity in others, and promoting inclusiveness in the workplace and society.
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Job Seeker and Employment Fraud are on the Rise 01/29/2021 Fraudsters, tricksters, nefarious cybercriminals… no matter what you call them, they are out to take advantage of good, upstanding people who are simply at the wrong place at the wrong time or in vulnerable times of their lives… like looking for a new job.
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Celebrating International Day of Persons with Disabilities: Spotlight on the Philippines 12/03/2021 Today is the International Day of Persons with Disabilities, a moment to celebrate the unbelievable potential and amazing capabilities of people with disabilities (PWD). It’s an important reminder of the importance of inclusivity for those with disabilities, especially during this pandemic.
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It's Time to Celebrate the Red, White, and Blue in the United States 07/04/2021 Traditions abound when it comes to annual holidays like celebrating Independence Day on July 4th in the United States. It's also a time to thank our military heroes of past and present. It's also a time to recognize TTEC's own military families for the sacrifices they make for their families. On behalf of each of us, #TTECSalutes you.
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Career Growth Opportunities with TTEC Digital in India 12/06/2021 Something exciting is always brewing here at TTEC when you work with an innovative organization. We’re continually growing our business and connecting with new customers, networks, and communities. Nowhere is that truer right now than in India with our Hyderabad Tech Hub
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We Salute You This Military Spouse Appreciation Day 05/07/2021 We love to celebrate amazing people around here. And this week and weekend we’re celebrating the heartbeat of our nation for Military Spouse Appreciation Day in the United States. On this day, we honor and recognize the contributions and sacrifices made every day by military spouses across the nation and the globe.
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Shining the Spotlight on TTEC's Culture 06/07/2021 The TTEC family takes pride in our corporate culture and we strive to ensure that it’s dynamic, empathetic, entrepreneurial, collaborative and inclusive. We also want to make sure that our employees are happy and supported. That’s why we’re by their side, every step of the way.
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The Benefits of Developing a Grateful Mindset 11/18/2020 November is such a natural month to practice gratitude, to share our appreciation with each other, and to set the tone for the holiday season ahead wherever one is in the world.
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This Customer Service Week, we celebrate the power of service 10/07/2021 It's finally here, one of the weeks we look forward to all year long, Customer Service Week. It's a TTEC.com blog crossover today! We're sharing Cara's blog featuring more about our employees and how customers have impacted their lives.
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What Does Success Look Like at TTEC? 07/18/2019 Andrea starts every day as she drives to work with this Ghandi quote in her mind, "Be the light you want to see in the world.
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Let's Celebrate Women in Leadership's 5th Annivesary 03/08/2021 As we continue with celebrating National Women's History month and International Women's Day, it's the perfect time to share more about how a small group of committed people brought a global program to life. It's a story of vision, collaboration and determination. Meet Lin Stiles, Senior Category Manager
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Women's Equality Day: Celebrating Progress, Embracing Equality, and Empowering Change 08/18/2023 Women's Equality Day is a holiday celebrated in the United States every year on August 26th to commemorate the 1920 adoption of the 19th amendment to the US Constitution.
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Reach for the Stars 06/27/2019 We all have a dream. What’s yours? Setting and formalizing your personal goals can be a powerful motivator. And while you’re at it, why not dream big? Bold goals are ones that stretch your imagination. Let’s say you are considering going back to school and you think you could comfortably earn that new degree in 3 years…
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4 Tips to Help You Transition to Working from Home 03/19/2020 New to remote work? Here’s some tips to help you prepare for this next journey in your own home office space.
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Three ways to pay tribute this Memorial Holiday 05/27/2022 As we head into Memorial Day in the United States, it’s a time to reflect on the importance of the holiday and how each of us in the U.S can pay tribute over the holiday weekend.
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Women in Leadership Presents - Being Confident and Speaking Up - When to Say No and How to Say It 07/19/2021 Each month Women in Leadership presents a valuable topic to help our team with topics around career growth and personal development.
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Women in Leadership (WIL) presents: Speak Up: How to Make Your Voice Heard 07/19/2022 Hard to believe we're six months into the year already. Our Employee Resource Group, Women in Leadership
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5 Red Flag Warning Signs for Job Scam Fraud 09/19/2022 The job scam fraudsters are still out there. We're disappointed and upset that cyber-criminals are impersonating TTEC
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Let's Celebrate Oklahoma City Style 11/20/2019 We just recently celebrated the grand opening of our newest customer experience center in Oklahoma City
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Meet Frank: Opening Doors to Opportunities for Over 28 years 02/20/2020 How does one sum up almost 29 years of history in the industry and with TTEC? Meet Frank.
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TTEC Sofia Grant Helps Nearly 700 Students 09/09/2021 Our colleagues at TTEC Sofia reminded us that doing the right thing shouldn't stop when it's no longer convenient. Even amid the pandemic, the TeleTech Community Foundation continues to transform the educational experience for students of greatest need.
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PRO TIP: Spark joy with your smile (and you'll be rewarded too!) 03/20/2023 A lot of joy for others and lot of joy for you when you exchange smiles.
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Going green's not just for Earth Day; it's a year-round pledge at TTEC 04/20/2022 At TTEC, we’ve long been committed to making a positive impact and protecting our environment.
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How We Connect Around the World 05/20/2019 In today’s world, technology enables us to connect with each other in more ways than ever.
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A Guide to Great: TTEC Officially One of the Great Places to Work® in the Philippines 06/20/2023 All companies want employees to love being part of their organization. But, creating a corporate culture to be proud of can be challenging.
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12/05/2023
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TTEC Celebrates Women's Equality Day Thursday August 26th! 08/20/2021 Women's Equality Day is celebrated in the United States on Aug. 26 to commemorate the 1920 adoption of the 19th Amendment which prohibits states and the federal government.
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Connect With TeleTech in the Philippines Through SMS 01/21/2020 In the Philippines, we like to connect with you through the best ways possible.
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Make an Impact - How TTEC Employees Helped Secure $8 Million in COVID-19 Assistance 12/21/2020 With over 3.5 million customer interactions a year, you can imagine we have some amazing customer service stories.
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Honor Your Career Journey as We Celebrate Women's History Month 03/21/2022 I am very grateful to be a leader at TTEC and to be part of the Women in Leadership community.
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Finding and Forging a Great Career with TeleTech Iloilo 06/21/2021 At TeleTech in the Philippines, opportunities abound for anyone with the diligence and the passion to reach for amazing!
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TTEC's Women in Leadership Group presents: Our Commitment to Environmental Social Governance 03/22/2021 On Wednesday, March 24th our Women in Leadership (WIL) group explores Environmental Social Governance (ESG) with a focus on TTEC's commitment to the environment.
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It's Ok, We're All Human: How COVID-19 May Affect You in the Working World 04/22/2020 It seems like we went from celebrating a new year and a new decade, writing our quarterly goals, preparing for the new year ahead to anticipating what may happen if there was a pandemic.
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3 Reasons to Bring Your Healthcare License to TTEC 05/22/2023 Did you know TTEC has been the go-to trusted partner of well-known and well-respected healthcare insurance providers to support with Open Enrollment in the United States?
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12/05/2023
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3 Tips to Excel at Remote Jobs with TTEC – Part 2 02/10/2021 NOTE: This is Part 2 of 3 in a series of TTEC Talent Blog posts offering best practices for people who are telecommuting during the pandemic. You can find Part 1 here.
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Women in Leadership Presents - Influencing & Driving Change in People, Teams and Organizations That Don't Report to You 09/10/2021 This month's Women In Leadership (WIL) session invites you to join us in a conversation about: Influencing and driving change in people, teams and organizations that don't report to you.
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TTEC Salutes Veterans in Honor of Veterans Day in the United States 11/11/2021 Dedicated. Selfless. Courageous. Just a few words that come to mind as we think about our military heroes. This Veterans Day in the United States, we pay tribute to our veterans for their sacrifices and their commitment to service.
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Three Cheers for TTEC México, Named Once Again to the CompuTrabajo “Best Workplaces 2021” list 05/12/2021 Join us as we celebrate being named for the third consecutive year to CompuTrabajo’s “Best Workplaces 2021” list in Mexico as rated by employees. TTEC Mexico ranked #1 in the Telemarketing and the BPO sector
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From Communication to Connection: How Empathy Elevates 10/12/2021 Customer service is at the heart of all successful businesses and it’s a driving force in the BPO industry. While we just celebrated Customer Service Week, let’s keep the party going in social as we continue to celebrate you and “The Power of Service” that fuels you to reach for amazing.
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Congratulations to our Financial Education Award Recipients 10/14/2019 Learning is a lifelong pursuit and it inspires me to see how many of you want to learn and grow with us. Everyone's professional journey is unique and we know how important it is to have the financial support to pursue your educational ambitions
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Workforce Management Career Success Stories – Abigael and Dennisse 04/01/2022 Entering the BPO industry can be intimidating, and plotting out your future can be difficult, particularly early on in customer service. Career paths can be a straight line but there can also be amazing new roads that can fast-track your progress, especially at TTEC!
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Women in Leadership Presents: Achieving Excellence During Challenging and Uncertain Times 11/14/2022 This month's Women in Leadership (WIL) session invites you to hear two unique stories about how to achieve excellence during challenging and uncertain times. Gretchen Pfeifer, Vice President of Human Capital, and Kelsey Marler, BFSI Account Manager will share their experiences and advice for how to not only stay on course but, even thrive through change.
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Women in Leadership Presents: What My Neurodiverse Family Taught Me About Leadership 02/14/2022 This month’s Women in Leadership (WIL) session invites you to engage with TTEC team member Sarah F. as she shares her journey of leadership through the beauty of her neurodiverse family.
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Women in Leadership June Session - Spotlight on EMEA 06/14/2021 If you're a part of TTEC, join Women in Leadership this Wednesday to meet some of our EMEA team and gain insight at their session. Check out the WIL space on Mosaic for more information and follow the WIL playlist on YouTube to learn more from TTEC women around the world.
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Women in Leadership Presents: Managing Unrealistic Expectations so They don't Manage You 04/02/2022 This month’s Women in Leadership (WIL) session invites you to join a conversation with Susan Berg, of Highline Practice, about using new skills to manage unrealistic expectations that others place on us throughout our daily lives.
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Upskilling and Reskilling: How to Adapt In Today's Job Market 11/23/2020 While this pandemic has changed the way we live, driving us to slow down, our thirst for learning remains the same.
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Elevate Your Career: Advice for Staying Engaged at Work 09/14/2021 We recognize that no job is perfect all the time and no career is without its roadblocks. You may feel frustrated or disengaged at work at different points in your life. Tedium may set in. Lack of or excessive challenges. Changing work culture. Many factors can lead to this ‘stuck in a rut’ feeling.
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Reflections on 2020 and Best Wishes for 2021 12/23/2020 What a journey 2020 has been. As I look to the new year ahead, here is a reflection of where I've come, what's helped me to adapt and thrive in our new normal
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Healthcare season is in the air: The time is now to elevate your healthcare career with TTEC 09/14/2022 Do you have your current health insurance license in your state of residence? This opportunity to make an impact on healthcare consumers this fall is for you! If you are licensed in hand (LIH), we'll support you with your renewal or reinstatement of your license. And bonus! When you come to work with us, you'll work with one client – exclusively.
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Women in Leadership Presents: Start with Compassion with Amy Quesenberry 12/23/2022 As an exciting start to 2023, January's Women in Leadership (WIL) session invites you to hear from our former TTEC colleague, Amy Quesenberry!
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BUILDing future leaders: What is TTEC's Build Program 05/03/2022 Finding the perfect company to work for entails a lot of research. Deciding what offer to choose from may mean selecting from a few factors. The current and future workforce population tends to focus on the other side of the benefits spectrum- companies with best leadership development programs
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Embarking on a new adventure: Finding a new career in TTEC EMEA 08/03/2022 The pandemic brought about a different kind of setup for everyone. Companies acknowledged that people can efficiently work from home, parents realized they can multitask even more – taking care of their children and then working from home at the same time and students became comfortable studying outside classrooms.
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TTEC Poland – What Makes Krakow a Great Place to Work? 10/15/2022 Looking for opportunities abroad has become a trend for job seekers. You could get better compensation, gain new work experience and unique career development, and/or have an adventure living somewhere new with a fresh culture to learn. There are many reasons why getting a job miles away from home seems enticing.
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Look for the Helpers 03/23/2020 I grew up watching Mister Rogers Neighborhood as a kid. Millions of people around the world continue to turn to him as a beacon of light and hope. And I remember after 9/11, coming across one of his quotes that sticks with me every time there’s a tragedy. It gives me that much needed hope in uncertain times.
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Great Team, Great Place to Work - Congrats to TTEC Canada 03/15/2021 We all know TTEC is a great place to work because of our culture—the purpose that drives us, the values that guide us, and the humanity that connects us. We are thrilled to announce that TTEC has been recognized and officially certified as a Great Place to Work® in Canada!
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Mark your calendar Black History Month is almost here 01/26/2023 We love to celebrate heritage months around the globe. It's an opportunity to learn from each other and deepen our appreciation for each other as we nurture an inclusive culture. Are you ready for what's upcoming in February? With Black History Month 2023 right around the corner in Canada and the United States, we wanted to share some great ways for you to celebrate with TTEC.
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Pride: The Most Colorful Time of the Year 06/23/2020 With beaming Pride, I invite you to join me in marking the most colorful time of the year.
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This Customer Service Week we celebrate the people who bring great experiences to life 10/03/2022 Customer experiences are only as great as the associates behind them. Today's associates are expected to deliver frictionless, personalized experiences – across multiple channels, more quickly than ever, and increasing while working from home. And they're rising to the challenge.
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Why TTEC? Top 3 reasons to join our global customer experience family 03/15/2022 Did you know that TTEC operates within six continents with 80 plus global locations? With 65,000 plus employees across the globe, we’re growing and adding to our TTEC family daily. We’re looking for more talent to join our team across the globe from different industries such as financial, automotive, healthcare, travel... you name it, we have it.
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Announcing Ukraine Refugee Hiring Initiative in EMEA 04/06/2022 Applying to work at TTEC was the best decision I ever made. I started working at this company fresh out of high school, looking for work outside the usual food industry. I found an ad in my local newspaper and decided to apply for a position as a phone rep at the Kalispell, Montana TTEC site, not knowing what to expect.
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From scrappy to scalable: How a grassroots Women in Leadership group achieved global reach 03/07/2022 As we celebrate women’s contributions to history, culture, and society during Women’s History Month, it’s important to acknowledge the grassroots efforts of employees—and employers—to close the gender equity gap.
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3 Ways to Celebrate the 4th of July 06/26/2023 I'm just on my way back from a wonderful holiday by a lake in Minnesota (US) – the town was gearing up to celebrate the 4th of July. Flags lined the town square and the streets and signs were up promoting the Independence Day celebrations. It reminded me how quickly the holiday is approaching and that it's time to start making plans to mark the occasion. Here's a few ways that you can join in on the celebration. It just could be the start of some new traditions!
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Staying Safe During Your Online Job Search Revisited v. COVID-19 04/15/2020 COVID-19... Enough said... it is wreaking havoc on our healthcare systems. It has changed the way we work and interact. It’s even changed our wardrobe (who knew face masks could be so stylish). While it is bringing out the best is so many of our neighbors, banding together against a common enemy while social distancing; it is also opening new ways for those unsavory characters to try to take advantage of us when we are already down.
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TeleTech Philippines Earns Best Employer Award, Our Community Agrees 02/09/2022 Constantly reaching for amazing allows us to achieve many of our goals as a company. And, 2021 was another banner year for TeleTech Philippines which has been given the Best Employer Award by Kincentric.
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Betty's Inspiring Second Act Career 07/26/2020 Firecracker. Smart. Hard Working. Funny. Those are just a few of the words to describe Betty D., customer service representative with TTEC at Hardy in Tempe, Arizona since July 2018. In that short period, she’s been a Platinum club member multiple times, consistently exceeded her goals, and inspires the team around her to Reach for Amazing. Ready to hear more? Buckle up because Betty’s energy is contagious! And watch this video to meet Betty.
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Meet the CIO of the Year, Chandra Venkataramani 04/15/2021 TEC's very own Chief Information Officer, Chandra Venkataramani, recipient of the 2021 Colorado CIO of the Year® ORBIE® Award in the Global category from ColoradoCIO, in partnership with the Denver Business Journal showed us the way.
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TTEC Krakow Earns Silver Award from the European Customer Experience Awards 08/09/2022 We're honored to share that our TTEC Krakow team has been recognized for their commitment to their team during a tumultuous past few years. According to the European Customer Experience Awards (ECXA), the awards celebrate the inspiring efforts of CX professionals across Europe. TTEC Krakow earned a Silver award for the category Employee Experience in Crisis.
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Spotlight: TTEC Australia – What We Miss About Working On-Site 06/10/2022 Many of us have been working from home during this pandemic. While remote work might have its advantages, it can also prove challenging, especially for people who love being social. Australian business culture, for example, is known for being quite friendly and often involves lots of socializing, so that set-up might be a bit tricky.
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Mentoring Our Way to Success 01/27/2021 According to the Cambridge Dictionary, “mentoring is the act of helping and the process of providing guidance to someone who is either younger or less experienced.” This definition just scratches the surface of what the mentorship experience can provide to people at all levels of their careers. If you’ve been thinking of becoming a part of a mentorship program, National Mentoring Month just may be the perfect time to get started. At TTEC, we help our employees Reach for amazing by creating professional development programs, including our own Mentorship Program.
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We honor veterans around the globe this day and every day 11/10/2022 Tomorrow is Veterans Day in the United States, which is also known as Remembrance Day, Armistice Day, and Poppy Day around the world. It's a day for honoring those who are serving, or have served, in the armed forces.
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Sharing Gratitude this Thanksgiving Season 11/27/2019 It’s that time of year when families and friends are coming together to celebrate Thanksgiving in the United States. As we reflect on the significance of the holiday, we’re reminded to take the time to express our gratitude for our blessings. As we gather around the table, the perfect setting to share how we can give back to our neighbors, our neighborhoods and our communities at large.
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What it Takes to Become a Champion 03/27/2019 What does it take to become a Champion? Often times, we look in and out of sports to find out the qualities of a true Champion. As the U.S. joins the fury of March Madness, it’s easy to highlight sports champions in the realm of basketball.
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Celebrating Hispanic Heritage 09/23/2020 From September 15th to October 15th, the US celebrates American citizen's culture and contributions whose ancestors are from Spain, Mexico, the Caribbean, and Central and South America.
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Here's to a Season of Service 12/24/2019 In appreciation of our veterans and active duty service members, Women in Leadership (WIL) was proud to partner with the Military Assistance Mission (MAM) this holiday season to serve military families
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Women in Leadership Presents: Executive Presence: The “It” Factor for Career Success 08/11/2022 This month's Women in Leadership (WIL) session invites you to join a conversation with Shelly Swanback, CEO of Engage, about executive presence and the “it” factor for career success
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Top Highlight of the Year in the US: New Remote Bilingual Customer Service Representative roles at TTEC USA 10/12/2022 This year has been a roller coaster ride for all of us, we've all had our fair share of ups and downs, but we made it! In three more months, we'll be welcoming a new year. But before we start planning for next year, we just want to share an amazing highlight we've had this year for our contact center side of the business in the United States.
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Together in Pride 06/02/2023 We're Together in Pride here at TTEC as we head into Pride Month, an annual observance dedicated to raising awareness and promoting acceptance, equality, and self-affirmation for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) individuals.
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Safe Online Job Search 06/24/2019 Changing or finding a new job can be stressful and it can also be exciting. It’s a time for something new. You are entering a new chapter in your life.
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TTEC USA College of Insurance: A World of Career Growth and Opportunities 07/24/2023 I've been part of TTEC's recruitment marketing team for 2 years actively supporting our hiring efforts in the United States.
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Pro Tip: Smile to enhance your mood 01/06/2023 Did you know that smiling increases mood-enhancing hormones while decreasing stress-enhancing hormones?
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Embracing Career Growth: TTEC Uniontown's 25 Years of Success and Unity 06/06/2023 Milestones are more than just markers of time; they represent growth, accomplishments, and the bonds formed along the way. TTEC Uniontown recently celebrated its 25th anniversary, a momentous occasion that not only acknowledged the company's longevity but also highlighted the personal growth and development of our employees
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5 reasons to grow your customer service career in Mumbai 07/06/2023 Come and celebrate with us! We have a new addition to the TTEC family – our recently launched Mumbai site in India. We couldn't be more excited to share their story with you. With so many reasons to join the customer service team with our TTEC Mumbai site, we focused on the top 5 reasons now is the perfect time to explore career options in Mumbai
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3 Red Flags it's a Job Scam 06/28/2023 Think you’ve been scammed or found a potential TTEC impersonator? We want to know and are offering some advice on how you can protect yourself and others.
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12/06/2023
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Fostering Workforce Champions 03/27/2019 Companies often take a passive approach to building a company culture. They may not recognize that it does more harm than good in an organization. More than a buzz word, culture is now more than ever a differentiator that sets a company apart from the competition. Culture builds brand identity. It is the soul of the company. It’s what makes them unique and gives the company a special edge in comparison to others. It’s increases loyalty among the employees and gives a driving goal and purpose for what they do.
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Spotlight: TTEC Greece – Balanced, Rewarding Multilingual Careers 04/27/2022 As a global BPO company, our customers and clients are located all over the world. TTEC does its best to reflect that same diversity within our workforce and also in the customer service jobs we offer. In fact, we speak and serve customers in 42 languages! This is what makes TTEC one of the best customer experience companies in the world.
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Meet our boomerangs: Why these alumni came back to TTEC? 12/07/2023 “Working for a company, it’s not always about the money, the benefits, but it’s always about the company culture, the amazing people that you work with and all the exciting opportunities for you to grow professionally”, says Kim Alcantara, senior specialist from the TA Marketing and communications team, when asked what made him want to come back to TTEC.
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Top 3 Lessons Learned from the World's Top Talent 04/07/2023 A few months ago, I was asked if I'd like to be a host at our upcoming 40th Anniversary Celebration with our CX Magic Makers. It took me exactly one minute to answer YES! What a golden opportunity
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Discover TTEC Concord: Where Caring for the Community is Part of Our Culture 05/09/2023 For over 40 years, TTEC has been making a positive impact in the communities where our employees live and work. Being part of this team has made me reflect on how I can contribute as an individual towards our shared goal. I believe that providing job opportunities
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An Attitude of Gratitude 11/25/2020 As Thanksgiving approaches here in the U.S., my mind continues to focus on the words of gratitude that so many have shared this month, both within and outside of TTEC.
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3 Ultimate Reasons You Need to Know Why Licensed Healthcare Agents are Returning to TTEC 07/11/2023 Are you curious to know why licensed healthcare agents are choosing to return to TTEC? As a leading provider of customer experience solutions, TTEC is committed to delivering the best possible experience for our associates. Earlier this year, we conducted a survey among our alumni on why they decided to come back to TTEC.
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Love, TTEC, and You – a Conversation on Self-care 02/25/2021 February is known for being the month of love, full of romance and sweetness for our significant others, families, and friends. It’s a period of candlelit dinners, love letters, and big, showy acts of care.
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Women In Leadership Presents: Trusting Your Own Voice 07/12/2023 The Women in Leadership blog series highlights the upcoming Women in Leadership session and is from the perspective of the author as they explore the topic for the month. This month's Women in Leadership (WIL) session invites you to join a conversation with Helen M, senior manager, social media about trusting your own voice.
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Spotlight: TTEC Philippines – Customer Service Jobs and More Careers Abound 02/25/2022 BPO continues to be a strong growth industry globally and particularly in the Philippines despite the ongoing pandemic.
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Meet Susai and Muntaz and Hear How They #choosetochallenge 03/25/2021 We’re celebrating TTEC Hyderabad’s first year anniversary this month, and what a better way to celebrate it than by recognizing some of our amazing leaders during the Women’s Month!
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Unlock Your Potential in Athens: Thriving Economy, Exciting Opportunities, and Safe Haven for Multilingual Sales Professionals 06/13/2023 Are you a German, French, Italian or Spanish-speaking sales development professional looking for a vibrant city to take your career to new heights? Look no further than Athens, Greece!
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USRN Work From Home Experience Like No Other 06/13/2023 Last month, we just celebrated International Nurses Day across the globe. As we continue to celebrate the great service and skill of our nurses, let's also acknowledge how challenging their work can be. The long hours, the physical demands of the job, and the increased risk to their own health, especially during the pandemic.
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We Remember and Honor on this Memorial Day 05/25/2020 In the United States, today marks a somber day, Memorial Day. Memorial Day began as Decoration Day three years after the Civil War ended to decorate the graves of the Union veterans with flowers and the first large observance was at Arlington National Cemetery.
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Transformative Summer Internship: Embracing Growth and Creativity at TTEC 07/25/2023 Have you ever experienced a life-changing career opportunity you couldn't wait to share with people? As we celebrate National Intern Day
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6 Benefits of Pursuing a Bilingual Customer Service Career 07/13/2023 In today's globalized world, being able to speak two or more languages is an asset for businesses looking to expand their customer base and reach new markets. As a result, Bilingual jobs have become increasingly in demand in recent years.
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Level Up with this Leadership Insight 09/25/2019 "The more you learn, the more you want to learn.” ― Lailah Gifty Akita, Think Great, Be Great!
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A Very Special First Anniversary Celebration with TTEC Digital Analytics in India 09/25/2020 Starting a new job in the middle of a global pandemic – not something I had on my bucket list, unsurprisingly.
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Women in Leadership (WIL) presents: Creating a Culture of Compassion, India's Tech Hub 08/13/2021 Raghu Rajagopal, Srinivas Sangyam and others representing TTEC India's Tech Hub will share attributes of compassion, share testimonials and personal stories about how they've been a part of creating a culture of compassion and how our leaders continue to bring humanity to the business.
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12/05/2023
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A Platinum Work Ethic Drives Career Growth 10/25/2019 Just a few short years ago, Jerome was on a mission to learn English. And now he's a Platinum Club Winner for 2019 with TTEC
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12/08/2023
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12/09/2023
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12/13/2023
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12/20/2023
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Licensed Insurance Agent FAQs 12/21/2023
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12/22/2023
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01/10/2024
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5 Reasons TTEC Malta Is Your Ideal Career Destination 01/19/2024 In the heart of New York, where dedication meets opportunity, TTEC Malta is ready to welcome a diverse and skilled local workforce. As we explore new horizons in Malta, we invite you to join our pioneering team. This marks the beginning of a journey for you filled with opportunities for career growth and development.
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02/07/2024
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Employee Conversation: Why TTEC Ahmedabad Job Opportunities Are For Me 02/09/2024 India’s contact center industry is thriving, and there are plenty of customer support openings to choose from, including TTEC Ahmedabad job opportunities.
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Getting Ready for Career Launch: A Guide for New Graduates Joining the Workforce 02/15/2024 As fresh graduates, or ‘freshies’, start their journey in the professional world, they often find themselves facing challenges that can be both overwhelming and disheartening — for example, not finding jobs they want, experiencing job rejections, or not having an idea of what to do next.
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Empowering Through Giving: TTEC Foundation's Community Outreach 02/21/2024 Our collaboration with the Urban League of Greater Kansas City in the United States. This partnership plays a crucial role in helping us find talented individuals committed to fostering positive change as part of our customer service team in Kansas City.
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Reflecting on Excellence in EMEA and Looking Ahead for 2024 02/23/2024 The incredible journey of success that our TTEC EMEA team experienced throughout 2023. From new site launches to prestigious industry awards, it was a year of remarkable achievements that has set the stage for an exciting future
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Ignite Your Spark at TTEC: Unlocking Your Personal and Career Development in the Customer Service Industry 02/27/2024 In today’s competitive and fast-paced world, looking for a company that not only appreciates your skills but also nurtures your potential and talents is very significant. At TTEC, we foster a great work environment where our people have plenty of opportunities to innovate and thrive.
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Love Your Career At TTEC: Grow, Belong, Inspire 03/01/2024 In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
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How To Combat Workplace Fatigue And Unleash Your Potential 03/19/2024 Everyone goes through some form of exhaustion at work from time to time. It’s part of being human. All occupations come with their own challenges and for the customer experience industry, workplace fatigue can be a concern even if the job feels fulfilling. Nothing great comes easy, after all.
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Living Well, Working Well: Inside TTEC’s Work-Life Balance Culture 03/19/2024 In the active world of customer service, TTEC stands out not only for its innovative technological approaches but also for its commitment to fostering an engaging community that supports its people’s work-life balance. At the heart of TTEC is a strong sense of individuality.
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03/26/2024
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From Bucket List to Birthday Wish: The Gift of Giving Back 03/29/2024 Have you ever stopped to consider your bucket list? That curated collection of dreams and aspirations? Mine used to be filled with the usual suspects - cool vacations, dreamy home renovations, meet-and-greets with inspiring figures. But as a milestone birthday loomed, I craved something more meaningful, something that resonated deeper.
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Thousands of Hearts Beat As One For TTEC India Wellness Initiative 04/02/2024 For over 20 years, the TTEC Ahmedabad team has brought thousands of people together to walk for wellness and raised a million dollars for their community. This year’s 2024 Wellness Walk was no different. Last February 18th (Sunday), the 22nd TTEC Annual Wellness Walk 2024 was held in Ahmedabad with the Lablhai Dalpatbhai College of Engineering Grounds as the starting and finish line. Around 4,000 participants – a mix of employees, friends, family, TTEC partners, and university students – joined the successful event.
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11/17/2023
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From Customer Service Representative to Leader – Aliza’s Growing Career 04/10/2024 One of the first customer service representative jobs in Santa Rosa I applied for after graduating in 2019 was with TTEC. I’m from Binan City, and TTEC Santa Rosa is only 30 minutes away, which is convenient. More than that, I also thought TTEC would be a great environment for me to improve my communication skills and boost my confidence as a young professional. I was right!
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04/15/2024
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An Award-Winning Workplace Environment in TTEC Athens 04/16/2024 Some people think comfort is the enemy of success, but that isn’t really true for most careers. In fact, feeling comfortable and accepted in a positive workplace environment is one of the surefire ways to flourish, especially in the customer experience industry.
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A Comprehensive Guide to Joining Our TTEC Ahmedabad Team 04/18/2024 Are you eager to join our dynamic team at TTEC Ahmedabad? Our hiring and recruitment process is crafted to identify top talents and ensure that every candidate's journey with us here is seamless and rewarding. We've laid out a comprehensive guide to lead you through every step. Follow these steps to ensure a smooth journey towards securing your dream job with our team in Ahmedabad.
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3 Ways to Light Up Your Career with Purpose 04/18/2024 Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
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04/22/2024
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04/24/2024
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How A Positive Work Experience Leads To Professional Development 04/26/2024 Experience is the ultimate teacher on the path to professional development in every industry. Take the customer service field as an example. Each interaction with a customer presents a unique opportunity to apply learned skills, adapt to different situations, and refine techniques.
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Unlocking Customer Experience Careers: Strategies to Stand Out as an Applicant 05/02/2024 The job market is currently more competitive than ever, take the customer service industry, for example. Because of the number of people who want to break into the industry, job seekers need to adopt strategic approaches to set themselves apart from the crowd.
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How To Connect With BPO Employees About Cebu Job Opportunities 05/07/2024 Applying for customer service jobs without really knowing much about a company can be risky for your career. It’s like deciding where to live without knowing anything about the neighborhood. If you’re working in the BPO industry, looking at your options with other companies is quite normal. Figuring out the best options is essential.
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Game Show Battles, BBQ, and Buddies: How TTEC Celebrates Remote Teams 05/10/2024 It's not every day you get an invite to join your team for a friendly game show battle competition including dinner and a giving back opportunity. Highly intrigued, I replied yes right away! I must admit as I was pulling up to the venue, I was a tad bit nervous – because I work remotely, it had been a while since I had seen many of my coworkers – or it was going to be the first time meeting them.
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A Bright Future For Bilingual Customer Support Jobs 05/15/2024 Two of the biggest 2024 trends in the customer experience industry has been growth of multilingual customer support and the corresponding rise in bilingual jobs. While English is still the language most used in this field, demand for multiple language options in contact centers has increased.
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Essential Leadership Skills for Team Success in Customer Service 05/15/2024 A leadership role isn’t just a mere title; it’s an art form that, when used properly, can help inspire, empower, and drive positive change for people. Effective leadership in customer service creates an environment where team members feel valued and motivated to achieve collective goals. When leading by example and prioritizing support and open communication, leaders can serve as beacons for their teams throughout challenges and guide everyone toward success.
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05/15/2024
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Celebrating Voices: TTEC Familia, An Employee Resource Group for Latinos and Hispanics 05/10/2024 TTEC Familia is our new Employee Resource Group (ERG) which strives to build a community, raise cultural awareness, and create opportunities for personal and professional growth for Latinos and Hispanics in the company. Its establishment is one of many diversity initiatives in the workplace for TTEC and reflects our acknowledgement of the colorful tapestry woven by our Latino and Hispanic team members and a celebration of their potential.
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TTEC named one of the UK’s Best Workplaces for Development™ 2024 05/21/2024 Your career growth matters here at TTEC. It’s what our employees have confirmed as well. We’re proud to announce that we have been named as one of the UK’s Best Workplaces for Development™.
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TTEC Reflects: Celebrating Memorial Day and the Legacy of Service 05/28/2024 The Memorial Day observance serves as a reminder of the sacrifices made by countless soldiers who have laid down their lives in defense of our nation. This holiday, steeped in history and tradition, acts as a bridge between the past and present, honoring the bravery and valor of American service members. At TTEC, we don’t just honor and support veterans and military families but also reflect on their contributions and sacrifices. Memorial Day reminds us of the costs of freedom and reinforces the values the military personnel have defended.
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Building Resilience in Customer Experience: 4 Pitfalls to Avoid 05/30/2024 The customer experience industry thrives on resilience. Unexpected surges in call volume, system outages, or disgruntled customers are all part of the territory. These challenges can easily chip away at customer expectations and team morale, impacting the very essence of BPO businesses like TTEC – customer trust and results.
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Global Voices United: TTEC is a Certified Great Place To Work® 06/07/2024 TTEC has recently earned the Great Place To Work® certification, showing our dedication to a positive and inclusive workplace. This recognition comes from the Annual Employee Experience Survey, which measures trust in five areas:
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TTEC Colombia Careers: Your Customer Service Dream Job 06/05/2024 So you're scrolling through job listings, dreaming of a work environment that's more Friends Central Perk than soul-sucking cubicle farm? At TTEC Colombia, that dream becomes reality. With our recently earned Great Place to Work® certification, you know we're more than just a company; we're a crew where everyone feels like they have a seat at the table. Forget stuffy corporate vibes! Company culture is what makes us tick, and it's all about creating a space where you can truly thrive.
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Chat Support Jobs in Bulgaria: Your Path to a Rewarding Career 06/11/2024 In today’s digital era, businesses are increasingly leaning on technology to provide efficient and effective customer service. This is why chat support jobs have emerged throughout Bulgaria and even the rest of the world. Among the various tools available, chat support has become a vital channel, enabling the customer service industry to offer real-time assistance to their clients. That’s why, for customer service jobs applicants, this shift presents a wealth of opportunities.
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Testing Career 06/12/2024 In today’s digital era, businesses are increasingly leaning on technology to provide efficient and effective customer service. This is why chat support jobs have emerged throughout Bulgaria and even the rest of the world. Among the various tools available, chat support has become a vital channel, enabling the customer service industry to offer real-time assistance to their clients. That’s why, for customer service jobs applicants, this shift presents a wealth of opportunities.
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Celebrate Pride Month At Work: The LGBTQIA+ Experience at TTEC 06/13/2024 As a proud member of the LGBTQIA+ community, finding a company culture that embraces belonging and celebrates Pride Month in the workplace is a must. That’s why I’m thrilled to work in such an extraordinary organization like TTEC!
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Welcome to TTEC California | TTEC Jobs 06/20/2024
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06/20/2024
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06/21/2024
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Transforming Insurance Through Customer Service Excellence 06/21/2024 Customer service plays a pivotal role in shaping the experiences and perceptions of insurance clients. While insurance products themselves are crucial, the real difference often lies in the quality of customer experience provided. Enhancing customer experience in the US transforms the insurance industry, creating lasting impressions and driving customer loyalty.
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Inclusive Workplace in Action: TTEC Philippines Celebrates Pride Month 06/25/2024 In the corporate world, inclusivity is no longer optional but essential. TTEC prides itself in striving to be the epitome of an inclusive workplace. As Pride Month ushers in celebrations and reflections on the LGBTQIA+ community’s contributions and struggles, our unwavering support takes center stage.
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TTEC Thank You Notes: Workplace Encouragement At Its Finest 06/27/2024 Teamwork makes the dream work. And at TTEC, we love to dream big and dream together! So, we want a positive work environment to define our employee experience. What makes our customer service careers different is how we support and celebrate each other’s success. It’s all for one, and fun for all!
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Ahmedabad: The Hidden Gem for Your Career Growth in Customer Service 06/29/2024 While Mumbai and Delhi often grab all the attention, there’s a secret hotspot in India’s customer service world you might not have considered yet – Ahmedabad!
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Fast-track Your Career Growth in Customer Service 07/05/2024 Ditch the desk job stereotype! Customer service is an awesome launching pad for a fulfilling career. Here, you’ll develop super skills that companies love, all while interacting with people from all walks of life. Talk about exciting!
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Discover the Joy of a Hybrid Work Career 07/11/2024 Say goodbye to the cubicle blues because hybrid work for employees is revolutionizing the way we work. Imagine having the best of both worlds – the flexibility of remote work and the vibrant energy of in-office collaboration. It’s a work style that’s as unique as you are. A total win-win, offering a bouquet of benefits that are now reshaping how we think about work.
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07/11/2024 You’re about to begin your job search. It’s easy to assume it all begins with polishing your resume or sprucing up your LinkedIn profile. But we want to share a little secret: The real starting point is you—yes, you! Think of it like building a solid foundation. Before you fine-tune your resume, let’s focus on self-care. Because a well-nourished mind and spirit lead to your best performance.
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California’s Diverse Community Is A Perfect Match For Multilingual Customer Service Jobs 07/12/2024 Known for its diverse population, California is home to a wide range of beautiful ethnicities and cultures. A true melting pot! In fact, Latinos and Hispanics make up the majority of the population, with Asians as the next largest community of color.
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Finding Balance: Wellness Tips During Your Job Search 07/17/2024
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Building Resilience and Confidence: A Recruiter’s Guide to Navigating the Job Search 07/17/2024
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Building your Personal Brand 07/17/2024
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Unlocking Opportunities: Leveraging LinkedIn and Open to Work 07/17/2024
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Spilling The Real Tea About Customer Support Jobs In Ahmedabad 07/19/2024 The customer experience industry has been around for many decades in India, so you’d think you know all there is to know about it, right? Surprisingly, plenty of myths still exist about the customer service industry in general and customer support jobs in Ahmedabad
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Build A Modern Workspace To Create An Amazing On-Site Employee Experience 07/17/2024 Even with the rise of new work setups, the office remains a vital part of a diverse work environment and the company's operations, especially in the customer service realm. While remote work offers flexibility and convenience, there are several compelling reasons why on-site work often takes the lead.
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Why Work Relocation To Plovdiv, Bulgaria Could Be A Dream Come True 07/26/2024 Europe is one of the easiest-to-travel continents. Many of its countries are connected by land, and there’s convenient transportation across different regions. Even better, it’s also simple to find work like customer service representative jobs within Europe for European citizens, especially those in countries part of the European Union (EU).
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07/30/2024
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Career Growth Tips From A Customer Experience Veteran 08/02/2024 As someone who’s worked in the customer service industry for more than a decade, I’ve had my share of wins and losses. Through it all, I’ve gained lots of knowledge and perspective on building a customer experience career. On my journey, I’ve picked up some essential career growth tips that could help you too!
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Calling all Licensed Healthcare Agents, it's your time to make an impact with TTEC 09/07/2020 We’re just a few weeks away from the official open enrollment period in the United States.
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Dynamic Delivery Series: A Winner’s True Motivation In The Workplace 08/09/2024 TTEC has always been proud of the values that we’ve had for decades as a company. But, we’re even prouder of the people who live and breathe them to create our community culture. Our fun work environment, amazing collaboration, and strong motivation in the workplace – it all comes from how our people internalize the TTEC spirit.
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A Simple Guide To Career Advancement In Customer Service 08/16/2024 I started off as a customer service agent in TTEC Morgantown fresh out of college. I didn’t have any definitive plans for my career yet at that point. I was young and a bit clueless. Who wasn’t at that age? Haha!
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Identifying Skills And Values That Lead To Successful Technical Sales Careers 08/19/2024 Plenty has been written about the skills you need to have in technical sales roles. Know your product inside and out! Impress potential customers with your technical expertise! Play to the strengths of your product!
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Current Industry Trends Make Insurance Customer Service Careers Essential 08/23/2024 The insurance industry is a constantly developing business, and changes in this competitive field come pretty fast. That means working in this industry can be full of excitement, fulfillment, and growth opportunities. That’s why insurance customer service jobs are in high demand.
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08/27/2024
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Top Picks Of Customer Service Jobs For Diverse Career Paths In The Philippines 08/30/2024 Choices – we often want multiple ones for ourselves. For food. Shopping for clothes. Picking movies to stream. Everything! The opportunity to choose what fits us best at a specific point in time is a great luxury.
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Welcome to TTEC Philippines | TTEC Jobs 09/04/2024
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How Continuous Learning At TTEC Maximizes My Customer Service Career 09/13/2024 Take your career to new heights. Get that next promotion! Spark your motivation in the workplace. Take control of your career path. Go up the corporate ladder!
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Master the Art of Customer Connection: A Guide to Exceptional Customer Service Skills 09/20/2024 The essence of customer service excellence lies in connection; it's the bridge built between understanding a customer's needs and delivering satisfying solutions. Yet, creating this connection isn't just a matter of chance—it's based on customer service skills that can be honed and mastered.
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Chart a Dynamic Career Path: Take Advantage Of Career Mobility At TTEC 09/27/2024 Embarking on a career journey with TTEC in 2015, I began as an agent, a role that seemed straightforward at the outset. Fast forward to today, and my career trajectory within TTEC has been anything but linear.
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Common Questions for Job Seekers 10/03/2024
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My Journey to Work-Life Harmony During Work Relocation To Plovdiv 10/04/2024 I’ve had the pleasure of calling Plovdiv home after moving here a while back thanks to relocation opportunities in Bulgaria. Stepping into this picturesque city is like walking through a canvas of history and culture. And the life I’m slowly building here is just as pretty: a beautiful balance of work and play.
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Celebrating The Customer Service Excellence Our Agents Deliver 10/09/2024 As a company with plenty of customer service representative roles, TTEC knows the true value that our agents bring to our business and our community. For this year’s Customer Service Week, themed Above and Beyond, let’s paint a complete and very beautiful picture of the contributions and importance of our talented associates.
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A Conversation On Hispanic Employee Experiences To Celebrate Hispanic Heritage Month 10/10/2024 Hispanic culture is vibrant, fun, and colorful but also very serious, resilient, and powerful. For this year’s Hispanic Heritage Month TTEC wanted to ask some of its employees to highlight their Hispanic employee experiences and what makes their culture so amazing.
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Discover The Booming Career Path For Spanish Bilingual Careers In Customer Service 10/18/2024 Spanish is one of the most spoken languages in the world. In fact, it’s the fourth most used language globally. This actually creates a very rich market for Spanish bilingual careers, especially in countries like Mexico, Colombia, and Honduras.
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Embracing Change And Growth: Moving To Ahmedabad For Job Opportunities And A Brighter Future 10/23/2024 The decision to relocate for a job is often met with a mix of excitement and trepidation. It's a leap into the unknown, where the promise of career advancement and personal development beckons. I took such a step moving to Ahmedabad for job opportunities at TTEC, and it's profoundly impacted my life.
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Morgantown Celebrates 20 years in 2020 10/11/2020 Join us in celebrating TTEC Morgantown’s 20th anniversary this October – yes, that’s 240 months or 1043 weeks or 7300 days! Each of those days, weeks and months, the Morgantown, West Virginia team has been invested in their development of their team, making an impact on their customers, and giving back to their community.
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11/04/2024
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11/05/2024
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How To Create Workplace Culture And Values Loved By Employees New And Old 11/07/2024 As a new member of TTEC’s Talent Attraction family, I recently had the privilege of sitting down with Vicki Steere, our Executive Director of Talent Attraction and Employee Experience. We discussed something that has been embedded in my training since day one – our workplace culture and values and how we experience them.
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11/12/2024
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11/12/2024
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11/12/2024
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11/18/2024
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Top Five Conflict Resolution Tips For Customer Service Calls 11/15/2024 Customer service jobs can be quite challenging. There are scripts to remember, tools to navigate, and processes to follow. The multitasking alone can be a lot to deal with.
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The Rising Demand And Incredible Advantages for Spanish Bilingual Jobs 11/21/2024 In a globalized world, connecting across regions and countries has become so important. English has been the dominant language in business for so long, but more and more languages are becoming just as important.
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Staying Motivated At Work Using Five Simple Strategies 11/22/2024 The end of the year is getting closer. Many of us have spent 2024 with the same role at work – meeting deadlines, hitting targets, and doing our job as responsibly as we can. We’ve tried to perform well, improve, and find new ways to contribute to our teams.
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11/18/2024
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11/27/2024
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Preparing For Change: Your Guide To Moving To Ahmedabad For Job Opportunities 11/28/2024 Moving to a new city for work can be as thrilling as it is challenging. It's a journey that requires more than just packing boxes; it's about preparing oneself mentally, emotionally, and practically for a big life change.
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12/03/2024
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12/03/2024
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How Bilingual Customer Service Jobs In Mexico Meet US Market Needs 12/13/2024 When it comes to customer service, having the right team in place makes all the difference. For US companies, Mexico stands out as an ideal hub for several compelling reasons. Let's dive into how Mexico meets the US industry’s needs so well.
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Holiday Self Care: 2024 Tips for Customer Service Professionals 12/19/2024 The holiday season is one of the busiest times of the year for customer service professionals. Long shifts, tricky customer interactions, and the pressure of hitting end-of-year targets can leave you feeling stretched thin. The key to keeping your energy up? Prioritizing self care during holidays. Taking care of yourself isn’t just a nice-to-have; it’s what allows you to show up at your best and deliver the exceptional service that makes the season so special.