Giving Back, Growing Forward: Impactful Careers at TTEC Philippines

Key Takeaways

• Discover how TTEC's culture is built on a foundation of giving back and employee-driven initiatives.
• Learn about the incredible career growth and mentorship opportunities that empower you to lead.
• See how our global team makes a tangible impact through the TTEC Foundation.
• Find out how you can join a company where your work contributes to positive change.

What if your career could do more than just advance your life—what if it could change others’? At TTEC, that’s exactly what happens. Our commitment to social responsibility runs through every part of our culture, and through TTEC Foundation , our employees turn their compassion into real change.

From passion to purpose: Discover how David is making a difference through the TTEC Foundation. Watch his full story on YouTube.

On the latest episode of Talking Off the Clock, David Bernal, Executive Director of Operations with over 18 years at TTEC Philippines, reflects on the joy of giving and shares heartfelt stories of how our people are making a difference in the lives of others.

More Than a Job, It’s a Mission

TTEC's dedication to giving back to the community creates a powerful sense of purpose that transforms the employee experience. David shared how the TTEC Foundation, our employee-led charitable organization, is deeply personal to him—sparked by an early experience in elementary school, where he had to learn to write with his non-dominant hand because there were no left-handed desks.

"It’s a great story because it has pushed me to be an instrument to remove those inconveniences from students in the schools we support," David shared. This simple yet powerful motivation is a perfect example of how our team members lead every day by turning their personal experiences into a force for good.

At TTEC, we believe your work should have a purpose, offering opportunities for personal growth while making a real difference in the world. Build a meaningful career, develop as a leader, and be part of a global team dedicated to giving back. Discover possibilities at TTECjob.com.

Fuel Your Growth with Mentorship

A fulfilling career is a journey of continuous learning and development. We are deeply invested in your professional development, providing the tools and support you need to achieve your goals. Whether you're a fresh graduate starting your first role or a seasoned professional shifting careers, TTEC offers a path for growth.

Mentorship That Matters

One of the most valuable resources you'll find here at TTEC is mentorship. David Bernal’s journey is a testament to this. He credits his success to the guidance of amazing leaders who encouraged him to be creative and think outside the box. Now, he pays it forward by mentoring others.

"I signed up to be a mentor to 100 aspiring leaders," David said. "Giving back can take different forms — and this year, having the opportunity to mentor future leaders was very rewarding."

This is the spirit of TTEC. We believe in nurturing future leaders from within. You’ll find:

• Structured Leadership Programs: We offer clear pathways for advancement, helping you develop the skills to take on new challenges.
• Guidance from Experienced Leaders: Our leaders are committed to sharing their knowledge and supporting your journey.
• Opportunities to Lead: You don’t need a title to be a leader here. We empower you to take initiative, share ideas, and drive projects that matter to you.

Making a Global Impact, One Community at a Time

Working at TTEC means you are part of a global family that is making a positive impact in local communities around the world. Our employee-driven philanthropy ensures that our efforts are directed where they are needed most, guided by the people who know their communities best. The TTEC Foundation is a prime example of our values in action.

From Clean Water to New Classrooms

The stories of impact are both inspiring and humbling. David shared a few recent remarkable projects from the Philippines that showcase the profound difference our teams make.

• Bringing Clean Water to Iloilo: In a remote location, a school had no access to clean water. Teachers and parents had to walk two hours just to get fresh water. The TTEC Foundation funded a deep-water system, giving the entire community a sustainable source of clean water.
• Rebuilding After Disaster in Cebu: After a series of natural disasters devastated the Cebu region, many schools were left in ruins. Our foundation responded quickly, securing funds to build new classrooms and a library for two heavily impacted schools, allowing students to continue their education in a safe environment.

These initiatives are not just about giving money; they are about giving back to the community in a way that creates lasting change. When you join TTEC, you become part of this incredible effort.

Join a Culture Driven by People

Our unique culture is what sets us apart. It’s a place where happy employees create awesome customer experiences, and ultimately, happy customers. At TTEC, your voice truly matters. And we are a certified Great Place to Work®, showing how happy our employees are working and building their career with TTEC.

The TTEC Foundation is successful because it is powered by employees who are passionate about making a difference. It is powered by a culture where everyone feels supported and empowered to make an impact and seek purpose everyday.

Your Ideas, Your Impact

Any employee can nominate a school or local charity for a grant. As David explained, "A lot of our school beneficiaries are employee-nominated — schools they graduated from. Our employees approach us saying, ‘Hey David, I graduated from this school — it needs additional armchairs, lamps, smart TVs, computers. Maybe we can do something to help.’"

Together, we create impact. David (second from the left) with TTEC volunteers during a meaningful donation turnover in Cainta, Philippines. Looking for a career with purpose? Unlock possibilities with TTEC today.

This employee-driven approach extends beyond education. Starting in 2026, the TTEC Foundation is expanding its scope to support other organizations like orphanages and animal shelters, widening our impact even further. We also organize large-scale volunteer opportunities, like the recent event where 500 employees volunteered across 14 locations in one day.

This commitment to the welfare of society is an ethical framework that guides our business. It improves the employee experience, fosters a strong sense of purpose, and builds a workplace where you can be proud of what you do.

Your Future Starts Here

If you are looking for a career that combines professional growth with a chance to make a positive impact, TTEC is the place for you. We offer more than just BPO and customer service careers; we offer a platform for you to build a future, develop as a leader, and contribute to something bigger than yourself.

Join a company that values its people, invests in their growth, and is committed to making the world a better place. Your journey to a more purposeful career begins now.

Ready to make a difference? Explore exciting opportunities across the Philippines at TTECjobs.com to discover open roles, learn more about our supportive culture, and see how you can thrive with a team that values your growth and passion for impact. Start your journey with us today!

Looking for inspiration? Hear the latest Talking Off the Clock episode on Spotify, watch it on Youtube and follow TTEC on LinkedIn to explore what’s possible.

Frequently Asked Questions (FAQs)

What types of career growth opportunities does TTEC offer for new employees?

TTEC is committed to your professional development. We provide structured leadership programs, mentorship from experienced leaders, and clear paths for advancement. Whether you are a fresh graduate or shifting your career, TTEC supports your growth through training, skill-building, and opportunities to lead projects that match your interests and strengths.

How can employees get involved with the TTEC Foundation or volunteering initiatives?

Any TTEC employee can take part in our culture of giving back. You can nominate a school or local charity for Foundation grants, join volunteer activities, or participate in company-wide giving events. Our initiatives span a wide range of causes, so there's always a way for you to contribute to your community and make a positive impact.

What makes TTEC unique as an employer in the BPO and customer service industry?

TTEC stands out because of its employee-driven culture, strong focus on social responsibility, and global impact through the TTEC Foundation. We value inclusivity, work-life balance, and giving back to the community. At TTEC, you'll find more than just a job—you'll find opportunities to grow, connect, and be part of a team that is passionate about creating a better future for all.