Top 5 Call Center Jobs In Bogotá: Salary, Vacancies & Requirements

Key Takeaways

• Bogotá leads Colombia’s BPO industry, offering strong job growth, global recognition, and top opportunities in the call center sector.
• From Customer Service and Technical Support to Sales Development, Quality Assurance, and Workforce Management, Bogotá’s top call center roles offer strong career growth, skill-building, and competitive pay.
• Highlight your skills, tailor your resume, and be interview-ready. Bogotá’s top roles fill fast, so preparation matters.
• TTEC Bogotá has roles open right now. Don’t miss your chance to join a purpose-driven team where your call center career can grow and thrive. Apply today!

The content presented in this article is intended to provide a general overview using publicly available sources. Any salary estimates, facts, or figures mentioned are based on information accessible at the time of publication and do not represent official statements or endorsements from TTEC. For the most accurate and up-to-date salary details or company information, please refer directly to TTEC’s official job postings at TTECjobs.com.

Bogotá’s Call Center Boom

Bogotá is buzzing with career opportunities that are just waiting for someone like you. The city has become a hot spot for call center and customer experience jobs, and it’s not slowing down anytime soon.

Bogotá is the heart of the country’s booming business process outsourcing (BPO) industry. The numbers speak for themselves. Bogotá is home to 54 percent of the country’s BPO revenue, holds 51 percent of all facilities, and provides 47 percent of the total jobs in the sector. That makes it the top city in Colombia for call center careers.

Even better, Colombia ranked first in the world on the Offshore BPO Confidence Index 2021, ahead of major players like India and South Africa. Global companies trust Colombia and especially Bogotá as a top destination for outsourcing thanks to its skilled talent, government support, and reliable infrastructure.

Why Bogotá? Simple: companies love the city's strategic location, highly trained workforce, and vibrant energy. And that’s where you come in. If you’ve got the language skills, the people skills, and the drive to grow, there’s a role here with your name on it. Let’s break down five of the most exciting jobs in the city right now and show you how to land one!

Top 5 Call Center Jobs in Bogotá

1. Customer Service Representative (CSR)

If you're a natural communicator who enjoys helping others, this role is your entry point into the call center world. Customer Service Representatives are the friendly voice or message on the other end, guiding customers through questions, concerns, or product support.

Requirements: Fluent English, strong communication skills, empathy, patience, and basic computer literacy.

Vacancies: Always in demand! This is one of the most frequently hired roles due to high turnover and constant business growth.

2. Technical Support Representative

Tech-savvy and love solving problems? Tech support agents help customers resolve software and hardware issues. It's perfect for those who enjoy a challenge and want to build on IT & Tech knowledge while delivering excellent service.

Requirements: English fluency, basic technical knowledge, good problem-solving skills, and a calm approach to troubleshooting.

Vacancies: Common in tech-heavy companies and fast-growing BPOs serving global clients.

3. Sales Development Representative (SDR)

Love a fast-paced environment and smashing targets? SDRs are key to business growth. You’ll reach out to leads and qualifying prospects while setting up sales wins.

Requirements: Advanced English, persuasive communication skills, goal-driven mindset, and previous sales experience is a plus.

Vacancies: Roles open regularly due to demand from U.S.-based clients using Bogotá as a nearshore sales base.

4. Quality Assurance (QA) Analyst

If you're detail-oriented and love helping others improve, QA could be your calling. You’ll review calls or chats, provide feedback, and support training efforts to raise service standards.

Requirements: Attention to detail, bilingual proficiency, prior experience in customer service or call centers, and solid communication skills.

Vacancies: Limited compared to CSRs, but common in mid to large contact centers looking to maintain service excellence.

5. Workforce Management (WFM) Coordinator

Enjoy analyzing data and organizing schedules? WFM Coordinators keep the engine running by forecasting demand, staffing shifts, and ensuring agents are available when needed.

Requirements: Strong analytical skills, Excel proficiency, English fluency, and experience with scheduling tools.

Vacancies: Moderate openings in larger centers; it's a specialized role but growing with the industry.

Average Call Center Salaries in Bogotá

Salary estimates in this article are based on publicly available data at the time of writing and may not reflect official TTEC compensation. Refer to TTEC’s official job postings for the most accurate and up-to-date salary details.

Tips for Applying to Call Center Jobs in Bogotá

Let’s get you interview-ready! If you're just starting out or aiming for a new job, these practical tips will help you stand out in Bogotá’s competitive call center scene:

• Tailor your resume: Customize your resume for each role. Emphasize relevant customer service or tech experience, and make sure your language proficiency is front and center.
• Highlight your soft skills: Call centers run on empathy, communication, adaptability, and problem-solving. Be sure to show how you’ve used these skills in real situations, even outside of formal work.
• Practice your English: Many interviews include real-time assessments of your spoken and written English. Prep with online tools, mock interviews, or even everyday conversations.
• Be interview-ready: Recruiters want to hear real stories. Prepare examples that show how you’ve handled a difficult customer, resolved an issue under pressure, or worked as part of a fast-paced team.
• Apply early and follow up: These roles fill fast. Many openings receive hundreds of applications, so get in early and don’t be afraid to follow up professionally.

Why Choose TTEC for Your Call Center Career

If you're looking to build a meaningful career and not just pass the time at a job, TTEC Bogotá is the place to start. With a strong presence in Colombia’s top cities, including our flagship location in the heart of Bogotá, TTEC is a launchpad for your growth, development, and future success.

We’re proud to be recognized as a Great Place to Work® in Colombia, and that recognition speaks to the culture we’ve built. Here is what you can expect from day one:

1. Your Career, Your Pace

At TTEC, growth is personal. If you want to level up, learn something new, or shift into a fresh role, we’ve got over thousands of courses, mentorship support, and room to move.

2. Work That Actually Feels Good

You deserve a job that fits your life. From wellness programs and mental health support to structured schedules and daily recognition, TTEC is designed to help you feel confident, capable, and cared for every step of the way.

3. A Team That’s Got Your Back

Here, you’re never on your own. You’ll find leaders who listen, teammates who support you, and a culture built on trust and connection. Your voice matters, and it helps shape the future of your team and your career.

4. The Power of Purpose

While working with us, you’ll build real relationships. At TTEC, you make a difference with every interaction. Whether supporting global brands or helping someone solve a problem, your work means something big.

Your next chapter starts here. Apply today and let’s build something incredible together at TTEC Bogotá!

The content presented in this article is intended to provide a general overview using publicly available sources. Any salary estimates, facts, or figures mentioned are based on information accessible at the time of publication and do not represent official statements or endorsements from TTEC. For the most accurate and up-to-date salary details or company information, please refer directly to TTEC’s official job postings at TTECjobs.com.

Frequently Asked Questions (FAQs)

What qualifications do I need to work in a call center in Bogotá?

Most employers look for fluent English, good communication skills, basic computer knowledge, and a positive attitude. Some roles may require experience in customer service or tech support.

Are call center jobs in Bogotá only for young professionals?

Not at all. While many employees are between 18–28 years old, call centers welcome professionals of all ages who bring the right skills and energy to the role.

Is working in a call center a long-term career option?

Yes. Many professionals start in entry-level roles and move into leadership, training, quality assurance, or workforce management positions over time.

What is the work schedule like in Bogotá’s call centers?

Schedules vary depending on the client and market supported. Shifts can include daytime, nighttime, and weekends to align with different global time zones.

How do I apply for a job at TTEC Bogotá?

It’s easy! Head over to the TTEC Career page, filter by location (Bogotá), and find out roles in Customer Service or Sales. Upload your resume, complete the assessments and interviews, and once you're hired, your TTEC journey begins!