Skip to main content

Back to transition resources

Ongoing support

This guide is intended to serve as a helpful resource for you during your transition from TTEC. We recognize times of change can be unsettling and are here to help support you.

 

Employee Assistance Program (EAP)

We are pleased to offer all employees access to our Employee Assistance Program, administered by Workplace Options.

Through the EAP, you and members of your household have free real-time 24/7 access to confidential counseling and resources to help with stress or anxiety, work-life harmony, managing life changes, improving relationships, caring for children or elders, life coaching, cognitive behavioral therapy, and even financial hardship. There are even great tools available for managers. No matter when, no matter where, you have multiple channels to access this service, including:

  • Toll Free at 1.888.851.7032
  • Direct Line at 1.919.706.4551
  • WhatsApp at 1.984.920.6875
  • https://global.helpwhereyouare.com/, Company Code: TTEC
  • iConnectYou app – download and register using the passcode 303427
 

Employment and Wage Verification

There are many reasons you may need employment and/or wage verification. Some of the most common reasons include applying for a home or car loan, credit applications, and renting an apartment. Creditors will often verify the employment and wages of potential customers prior to approving loans of any kind.

Learn how to access the portal
 

If you need further support, we’ve got you covered. Check out the following resources to get you where you need to go:

Purpose

Website link

Former Employee Portal
Utility accessible to former TTEC employees where requests can be submitted. Services available include, but not limited to, employment certificates, taxation, benefits, and compensation related documentation. Services may vary depending on region.

https://formeremployee.ttec.com

Benefits Information (Alight)

https://hellottecbenefits.com

Employment and Wage Verification

Read the online support center guide

Thomas & Company's contact information

Pay Statement or W2 Information

https://ipay.adp.com Use code TTH1 IPAY2

Equipment Returns

Equipment Returns

TTECJobs.com Website

TTECJobs.com

 

Rehires and Reinstatements

Rehire

An employee returning to TTEC beyond 30 days of when they terminated is considered a rehire and the employee receives a 30-day window in which to make elections. Benefits then become effective on the 1st of the month, following 30 days.

Reinstatement

An employee returning to TTEC within 30 days of termination is considered a reinstatement and our benefits administrator will reinstate previous coverage that was in place prior to termination, regardless of tenure. This includes reinstatement of prior benefits if elected, or no benefit elections if none were elected. Benefits are effective Day 1.

Reinstatements occur when an employee is rehired into the same eligibility group they terminated out of. If an employee returns to TTEC in a different eligibility group, our benefits administrator will treat this as a rehire and the enrollment opportunity outlined for rehires above will apply.

If someone is with TTEC less than 30 days, terminates, and then returns within those 30 days, any elected benefits would be reinstated. However, if there are no benefits, it is assumed that they did not have a chance to make elections and they will be given a 30-day window in which to elect because there are

image 591 x 349

Empowering your career search

You may be starting your search for a new job. We’ve curated a Career Tools resource page to support your career search effort featuring top advice such as updating your digital footprint, crafting your elevator pitch and preparing for an interview.

Career toolkit
 

Join our talent community

Whether you like working with clients, customers, or in a business support role, we have a position you’ll rock.

Interested In

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from TTEC.