Chart a Dynamic Career Path: Take Advantage Of Career Mobility At TTEC

Embarking on a career journey with TTEC in 2015, I began as an agent, a role that seemed straightforward at the outset. Fast forward to today, and my career trajectory within TTEC has been anything but linear.

It's a testament to the robust internal career growth opportunities that TTEC affords its employees, empowering them with control over their career path and supporting professional aspirations every step of the way. My career evolution at TTEC has benefited greatly from our positive work culture and amazing leadership – both instrumental in my success.

A Journey of Continuous Advancement

My start came as a credit card member service representative (MSR), and at the time I couldn’t really foresee how my customer experience path would unfold. It was a simple enough job, and I did quite well.

With an eagerness to learn and contribute, I got the opportunity to be dual trained for other services still under my MSR role. Leveling up my skills then led to a pivotal moment in my career – assisting with nesting a new hire class.

I truly enjoyed helping my coworkers improve how they take care of our customers. This experience uncovered a passion for mentoring and supporting my colleagues. In 2018, one of the best internal career growth opportunities came my way: a chance to become a trainer! I seized it without hesitation.

This transition wasn't merely a change in title but a complete shift in my professional development. It allowed me to refine my leadership and communication skills, and more importantly, to play a part in shaping the careers of new TTEC employees. This progression from agent to a trainer highlights TTEC's commitment to recognizing potential and nurturing talent in whatever career direction suits them best.

Embracing the TTEC Culture of Support and Inclusion

TTEC's company culture has been a cornerstone of my career development. It’s fostered a sense of belonging, where being true to oneself isn't just accepted – it's celebrated. I feel like I found a place where I can be 100% me, including slowly and carefully finding where my career passions are.

Even the company values resonate with me on a personal level. Living these values through my actions and interactions feels natural, a true match between employee and company.

Most importantly, the support from leaders at TTEC has been remarkable. They have consistently guided me towards success. They point out opportunities I can take for my career. Our amazing leadership has been a significant factor in my finding and reaching career aspirations.

At TTEC, we're more than just colleagues – we're a team united by a collective goal to empower each other and our customers. This inclusive and collaborative environment has been the driving force that’s allowed me to thrive professionally and personally.

Navigating Opportunities and Controlling Your Career Path

TTEC wants employees to find their own paths to success. Career mobility at TTEC is a big emphasis. We open the door to a world of possibilities, allowing employees to explore various roles, take diverse training courses, and even work with other departments on projects.

You can start with customer service representative remote jobs and then become a client relations specialist. Or go from Trainer to Team Lead. You could have remote chat support jobs and end up in the communications department!

This exploration and development isn’t aimless; it's supported by continuous learning opportunities that prepare you for whatever role you aspire to. TTEC has a well-established system to facilitate employee success, providing tools and resources to aid career progression – in whatever direction!

On The Lookout For Awesome Opportunities

Employees should take advantage of the career mobility at TTEC. The key is keeping your eyes open for available opportunities and how to access them. We’re in control of our career paths here.

Interested in transitioning to remote chat support jobs? Ready for a Team Lead role? Curious about training, marketing, IT, or learning and development opportunities? TTEC can help you take on these different paths.

With the available options and tools for success, we’re empowered to direct our own career development. Just stay connected with leaders who could point you to the right openings, keep learning and diversifying your skills, and be ready to take on new challenges.

Looking back at my journey with TTEC, I’m filled with gratitude for the opportunities I’ve gotten. The supportive and inclusive work environment at TTEC has not only helped me grow but has also empowered me to help others reach their professional goals as well.

Whether you're just starting out your customer experience career or looking to redefine your professional journey, TTEC is a place where your aspirations can take flight… where leaders and peers alike stand ready to support you every step of the way.

Check out the diverse roles we have in TTEC USA: remote healthcare jobs, bilingual customer service representative remote jobs, and sales roles. You can also search for other openings in all our global sites. We’re ready to help ignite your career!