Top BPO Jobs In Mohali: Salary, Openings & Requirements
05/23/2025
Key Takeaways
- India’s BPO market is set to hit ₹7.95 billion by 2025, and Mohali is emerging as a major hub for new opportunities.
- Customer Service Associate, Chat Support Executive, Technical Support, Quality Analyst, and Team Leader are among the most sought-after BPO jobs in Mohali.
- Companies like TTEC, TaskUs, Concentrix, and Teleperformance are hiring actively, offering strong support, training, and advancement.
- TTEC’s Mohali center is hiring—if you're looking to grow your career in BPO, now might be the right time to make your move.
The Growing BPO Market in India
India’s BPO industry is booming—and Mohali is right at the heart of it. With more companies setting up operations here, there’s a huge demand for smart, driven people like you. It’s a great time to jump in, learn the ropes, and rise up fast.
In fact, the BPO market in India is expected to reach a whopping ₹7.95 billion in revenue in 2025, with steady growth projected to hit ₹10.94 billion by 2029. That’s not just numbers—it’s opportunity knocking. Thanks to our skilled workforce and cost advantages, India remains a global favorite for IT and business outsourcing. So if you're thinking about stepping into the BPO world, you're right where the action is.
Let’s make this happen together—you’ve got this!
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Get ready for a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkTop 5 BPO Job Roles in Mohali
1. Customer Service Associate
You’ll be the friendly voice that helps customers solve their problems. Whether it’s answering product questions, fixing account issues, or calming down frustrated callers—you’re the go-to helper who makes their day better.
Salary Range: ₹42,333/month
Requirements:
- Good English speaking skills
- Basic computer knowledge
- 12th pass or graduate (preferred)
- A cool head under pressure
2. Technical Support Executive
You’ll be the tech hero for customers who run into software, hardware, or connectivity issues. You’ll guide them step-by-step—via phone, chat, or email—so they can get back to using their devices stress-free.
Salary Range: ₹28,270/month
Requirements:
- Great spoken English
- Knowledge of operating systems, mobile devices, or networking
- Graduate in IT or a related field (preferred)
- Patience and problem-solving mindset
3. Quality Analyst (QA)
Behind every great customer experience is someone like you making sure standards stay high. You’ll listen to calls, review chats, and give feedback to agents—helping the whole team improve.
Salary Range: ₹19,298/month
Requirements:
- A sharp eye for detail
- Good analytical and reporting skills
- 1–2 years of BPO or customer service experience (often needed)
- Familiarity with QA tools
4. Chat Support Executive
You’ll handle customer queries through live chat or email—perfect for those who are great at writing but prefer non-voice jobs. You'll solve problems in real-time, just through typing.
Salary Range: ₹15,000/month
Requirements:
- Excellent written English
- Typing speed of 30–40 words per minute
- Basic computer literacy
- Graduation preferred
5. Team Leader
You’ll lead a group of associates, helping them hit targets, manage escalations, and grow their careers—while growing yours. You’ll be the motivator and problem-solver for your team.
Salary Range: ₹32,498/month
Requirements:
- 1–3 years of BPO leadership experience
- Strong people and conflict management skills
- Graduation preferred
- Familiarity with performance tracking metrics
Current BPO Job Openings in Mohali
Looking to build a future in BPO? TTEC Mohali is hiring across departments, and this could be your moment. We’re expanding fast and looking for passionate professionals to join our onsite team in a variety of exciting roles:
- Team Leads: Guide high-performing teams and help shape the customer experience.
- QA Specialists: Ensure quality service by monitoring calls and coaching agents for success.
- Trainers: Help new hires and existing team members grow their skills and confidence.
- Facilities Managers: Keep operations running smoothly and maintain a great workplace environment.
- Talent Acquisition Professionals: Be the face of TTEC hiring and help bring top talent onboard.
Why Choose TTEC Mohali for Your Career?
TTEC is making big waves in Mohali, and now’s your chance to be a part of it! With over 400 new roles available, this is the perfect time to join a global leader and take your career to new heights. Here’s why TTEC Mohali is the place to be:
- Global Leader in Customer Experience: With over 20 years of expertise, TTEC partners with top brands worldwide to deliver exceptional customer service using cutting-edge technology.
- Career Growth: no matter if you’re starting out or looking to advance, TTEC offers clear career paths with strong support to help you reach your goals.
- Great Place to Work® Certified: TTEC India is recognized for its supportive and inclusive work environment where employees feel valued and empowered.
- Employee Well-being: TTEC prioritizes work-life balance and provides a flexible, supportive environment to help you succeed both professionally and personally.
Ready to take the next step in your career? TTEC Mohali is waiting for you!
Frequently Asked Questions (FAQs)
Do I need a college degree for BPO jobs in Mohali?
Not necessarily. Many companies hire 12th pass candidates. While a degree can be an advantage, your skills, such as communication and problem-solving, play a bigger role in landing a job.
What shifts are usually available?
Most BPO jobs offer rotational shifts, with international processes typically including night shifts. Companies are flexible with shift timings, ensuring coverage across global time zones while offering you flexibility.
Can I switch from a voice to a non-voice role later?
Yes! Many companies allow you to switch between voice and non-voice roles, depending on your performance, interests, and availability of positions. It's all about your growth within the company.
What are the top skills employers look for?
Employers seek strong communication skills, problem-solving abilities, and basic computer proficiency. These skills help you succeed in customer interactions and ensure you’re able to handle various BPO tasks efficiently.
Is Mohali a good place to start a BPO career?
Absolutely! Mohali’s booming BPO industry, affordable cost of living, and opportunities at top companies like TTEC—who recently opened a new office—make it an excellent place for both beginners and experienced professionals to grow their careers.