Rooted in Community: How TTEC Familia Empowers Latino & Hispanic Employees
Javier Blanco — TTEC Vice President & Chief Counsel for the Americas, ESG Delivery Lead, and core member of TTEC Familia.
6 Minute Read
09/17/2025
Key Takeaways
- Embrace Community and Authenticity. Discover how Employee Resource Groups like TTEC Familia create a strong sense of belonging, celebrate Hispanic heritage, and empower employees to bring their full, authentic selves to work.
- Find Your "Why" to Fuel Your Growth. Learn from Javier Blanco's inspiring journey, which highlights how defining your purpose, embracing curiosity, and staying disciplined can unlock incredible opportunities for career growth.
- Champion Workplace Inclusion for a Better Future. Understand the vital role TTEC Familia plays in fostering a diverse and inclusive culture, offering Latino employees a platform for connection, mentorship, and professional development on a global scale.
Employee Resource Groups (ERGs) are the heartbeat of our culture at TTEC, building spaces where individuals can connect, share, and grow. In celebration of Hispanic Heritage Month, we’re shining a spotlight on TTEC Familia, TTEC's employee resource group dedicated to empowering the Latino and Hispanic community.
TTEC Familia provides a platform for connection, professional development, and cultural celebration. Among Familia's core members is Javier Blanco, Vice President Chief Counsel for Global Transactions in the Americas and ESG Delivery Lead at TTEC. His story is one of resilience, ambition, and a deep connection to his roots. Let's explore his journey and his vision for empowering Latino and Hispanic employees at TTEC.
From Managua to the Boardroom: Javier’s Journey
Javier Blanco’s path is a powerful story of perseverance. Born in Nicaragua, his family made the life-changing decision to move to Miami when he was nine to escape political turmoil. This early experience shaped his perspective and fueled his drive. “I feel like I owe a lot to my parents,” Javier shares. “They made a huge sacrifice... they left their family behind, they left their friends behind just to give [me] a better opportunity. That drives me.”
This drive initially pointed him toward a business career, inspired by his entrepreneurial father. However, a chance encounter changed his trajectory. While starting a non-profit branch, he met a mergers and acquisitions lawyer who opened his eyes to the world of corporate law, a field that blended his interests in business and legal strategy. This spark of curiosity led him to law school and eventually to TTEC.
“Let the world change you, and I think you can change the world.”
Javier’s story is a testament to embracing unexpected opportunities and staying curious. “Let the world change you, and I think you can change the world,” he advises. This philosophy guides his leadership and his commitment to creating opportunities for others.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkThe Purpose of TTEC Familia
What is the core mission of TTEC Familia? It’s about creating a home within our global company. Javier explains that the ERG is designed to connect Latino and Hispanic employees, no matter where they are. “I think it's good to see who else is out there doing the same thing, connecting, and having that sense of inclusiveness, having that sense of a community, even if you're not in the middle of Miami.”
TTEC Familia serves several key functions:
- Fostering Community: It provides a space for employees to connect over shared experiences, speak Spanish, and discuss everything from food to family. It’s about creating an instant connection and a feeling of belonging.
- Encouraging Professional Development: The group aims to support the career growth of its members by offering mentorship and networking opportunities that might not otherwise be available.
- Promoting Cultural Awareness: By celebrating Hispanic heritage, TTEC Familia enriches the entire company culture, fostering greater understanding and appreciation for diversity.
- Enhancing Representation: The ERG gives a collective voice to Latino & Hispanic employees, ensuring their perspectives are part of the broader company conversation.
For Javier, leading this group was a “no-brainer.” He sees it as an extension of customer service, but for TTEC's own people. “What is our engagement... within TTEC? I think being part of that is just... it's a no brainer for me.”
Making an Impact, One Connection at a Time
The true power of an ERG lies in its ability to make a tangible difference in employees' lives. Javier is most excited about the personal connections fostered by TTEC Familia. “I'm most excited about meeting the people,” he says.
“I say that all the time to my legal team... they asked me what makes it special and I always say the people.”
He shares how these connections can be as simple as getting a restaurant recommendation or as profound as finding a mentor. It's about building a network of support across the globe, from Denver to Colombia to Brazil and beyond. The goal is to spark conversations, share stories, and learn from each other's journeys, struggles, and successes.
Javier emphasizes the immigrant experience as a source of strength and innovation. “The immigrant struggle itself, I think is a wonderful thing,” he notes. “I think that's what drives innovation. Necessity is the mother of all inventions, right?” TTEC Familia channels this spirit, creating a platform where shared experiences become a catalyst for collective achievement and career growth.
Why Workplace Inclusion Matters at TTEC
Javier and Helen, core members of TTEC Familia and inspiring TTEC leaders, championing inclusion and growth for the Latino and Hispanic community.
TTEC Familia’s mission aligns perfectly with TTEC’s company-wide commitment to diversity and belonging. As a global organization, TTEC serves customers and employs people from countless backgrounds. Fostering an inclusive teams isn't just the right thing to do. it's essential for a strong employee experience and for achieving business success
"I think everybody needs that space [where] they're safe, and providing that to our employees I think, is an important and necessary step.”
Javier, who also serves as an ESG Delivery Leader, sees this clearly. “Having diversity, equity, and inclusion is important. It's becoming more and more important as a company... I think everybody sort of needs that space that they're safe, and providing that to our employees I think is an important and necessary step.”
By investing in ERGs like TTEC Familia, TTEC reinforces its promise to be a workplace where every employee feels safe, valued, and empowered to succeed. It’s about building a culture where diversity is not just present but celebrated.
Join a Community That Celebrates You
TTEC Familia is more than an employee resource group; it’s a movement. It’s a vibrant community dedicated to connection, empowerment, and the celebration of Hispanic heritage. It reflects a workplace that understands that our differences are our strengths and that a sense of belonging is the foundation for incredible achievements.
Are you looking for a career where your culture is celebrated and your growth is supported? A place where you can connect with a global community and bring your authentic self to work every day? Join a company that invests in its people and values the power of community.
Frequently Asked Questions (FAQ)
How can I join TTEC Familia or another Employee Resource Group (ERG) at TTEC?
We encourage all our employees to get involved! Discover TTEC's culture of belonging via TTECjobs.com or find information about all our ERGs on our internal employee portal. Each group has its own page where you can learn about its mission, see upcoming events, and sign up to become a member.
How does TTEC support diversity and belonging beyond ERGs?
At TTEC, our commitment to diversity, equity, and inclusion is woven into everything we do. Beyond our vibrant ERGs, we actively implement inclusive hiring practices, provide ongoing diversity training for all employees, and celebrate cultural heritage months throughout the year. We are dedicated to creating a safe and empowering environment where every employee feels valued and has an equal opportunity to thrive and advance their career growth.
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