How Lindell's Journey Back to TTEC Redefined Resilience

Key Takeaways

• Lindell’s journey highlights the power of resilience and the value of returning to a supportive workplace, showing how overcoming adversity can lead to personal and professional growth.
• TTEC’s culture is built on empathy, diversity, and inclusion, creating a positive environment where employees, whether new hires or TTEC alumni, feel seen, valued, and empowered to deliver amazing customer experiences.
• Leadership rooted in empathy and authenticity makes a significant impact, allowing all team members to bring their authentic selves to work, contribute to shared goals, and thrive in their careers.

For Lindell, TTEC was a community that celebrates cultures and perspectives and made employees feel seen and valued. “I knew right then and there TTEC was the company that I wanted to retire at,” Lindell says.

But life, as it often does, had other plans. Lindell found herself moving away from the company she had come to see as home. But now, she's back at TTEC, stronger and more inspired than ever, ready to lead others on their own paths to growth. Discover Lindell's story of resilience and how her journey ultimately led her back to TTEC.

Lindell's Journey: Returning to Her True North

Like many career journeys, Lindell’s path had its twists and turns, leading her to step away and explore opportunities beyond TTEC. Yet, she never forgot how TTEC Chairman and CEO Kenneth (Ken) Tuchman sent heartfelt, supportive messages to employees during the COVID-19 pandemic.

“Ken was sending out these amazing, supportive emails to help us get through the crisis,” Lindell recalls. The messages were beacons of empathy, recognizing the importance of mental health in a time of global turmoil. “I'm a true empath, so every time he would send these emails out, I would burst into tears because they were so heartfelt and so what we needed.”

The memory of TTEC’s culture became Lindell’s guiding star. The heartfelt emails, the sense of unity within a global team, and the feeling of being part of something bigger, it all fused into a firm conviction. She knew she had to go back.

From team member to leader, Lindell's journey with TTEC comes full circle, proving that growth and opportunity never stop here.

“When this opportunity came back, I jumped on it,” Lindell explains. “I actually applied to be an agent, not a team lead, because I was going to jump back into TTEC however I knew how.”

This act of radical self-honesty was a testament to her belief in how TTEC supports employees, empowering people to deliver amazing customer experiences and bring value to the table regardless of title or tenure. She didn’t see it as a step back, but as a strategic step forward into an environment where she knew she could thrive, whether on-site or through remote work at TTEC.

“I know this company can grow individuals to become better than they already are,”

Her mindset was clear: position didn’t matter as much as principle. She trusted that once she was back within the TTEC ecosystem, her skills and dedication would pave the way for advancement. She witnessed how TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers employees from all backgrounds, and how this mindset leads to lasting career growth. “I know this company can grow individuals to become better than they already are,” she says with confidence.

Leading with Empathy and Purpose

Lindell's faith was rewarded. As she moved through the rehire application process, a team lead position opened up. Lindell seized the opportunity, seeing it as a perfect fusion of her experience and her renewed sense of purpose. Lindell stepped into a leadership role, ready to pay forward the support that had inspired her so deeply and to champion the TTEC employee experience.

Lindell’s return was both a personal victory and a catalyst for her team at TTEC. Armed with a fresh perspective forged through adversity and shaped by the lessons of diverse cultures and perspectives, she brought a unique blend of empathy and determination to her leadership.

She leads not by directive, but by example. She champions a culture where feedback is a gift, failure is a lesson, and every team member feels seen and valued. Her story of leaving and returning with even greater conviction resonates deeply with her colleagues and the wider TTEC alumni network.

Inspiring Others and Shaping a Brighter Future

Today, Lindell stands as a testament to the power of resilience, to the flexibility of TTEC careers, and to the strength of a global, diverse, and inclusive team. Her story reminds us that career paths are rarely linear. They are filled with detours, challenges, and moments of doubt. But with persistence, faith in a shared vision, and support from TTEC’s global team, these detours can lead to a destination more fulfilling than you ever imagined.

"I love working for TTEC...I'm happy to be back."

"I love working for TTEC," Lindell shares, her voice filled with a sense of peace and purpose. "The benefits are outstanding, the crowd is usually great, and Ken Tuchman is a great leader. I'm happy to be back."

Build Your Story of Resilience with Us

Lindell's journey from inspired employee to tested leader and back again is a blueprint for anyone considering to be a rehire or exploring TTEC careers. It celebrates the courage to start over, the wisdom gained from struggle, and the incredible power of a workplace culture that feels like home, where all employees feel they can bring their authentic selves to work, contribute to shared goals, and thrive.

Lindell’s story is about returning to a company and returning to herself—stronger and more inspired than ever. She's ready to lead others on their own paths to growth and share her experience of how TTEC supports employees and delivers amazing customer experiences worldwide.

Are you ready to build your own story? Unlock your potential and discover customer service careers at TTECjobs.com.

Frequently Asked Questions (FAQs)

What makes TTEC a great place for career growth and returning employees like Lindell?

A certified Great Place To Work®, TTEC offers a supportive and inclusive workplace culture that values each individual’s unique strengths. The company's commitment to empathy, diversity, and professional development empowers both new hires and returning TTEC alumni to thrive and achieve their goals.

How does TTEC support employee well-being and success across its global team?

TTEC embraces a culture where everyone’s perspectives are respected, providing resources for remote work, mental health, and work-life balance. This inclusive environment ensures employees feel safe, valued, and empowered to deliver exceptional customer experiences worldwide.