Why TTEC Cebu is your ideal launchpad into the BPO industry

Key Takeaways 

• TTEC is an industry-leader with over 40 years of experience. It offers global opportunities in the heart of the Philippines, including various Business Process Outsourcing (BPO) jobs in Cebu. 

• TTEC is committed to employee wellness, inclusion, and professional growth through continuous training, mentoring, and internal promotions. We also value giving back through CSR initiatives and volunteer programs across the region.  

• Whether you're a fresh graduate or a career shifter, TTEC Cebu welcomes applicants with or without prior BPO experience. You can build and grow your career at TTEC through structured onboarding, real-time coaching, and leadership development programs.  

• TTEC offers comprehensive benefits. Enjoy competitive salaries, paid training, HMO coverage, performance incentives, 13th month pay, and work-life balance programs. 

Cebu City has rapidly evolved into one of the Philippines’ leading business process outsourcing (BPO) hubs. With its vibrant urban growth, highly skilled talent pool, and strong infrastructure, Cebu has become a central part of operations for global businesses. 

Among these industry leaders is TTEC, a global customer experience and digital solutions company committed to delivering exceptional service through innovation and talent. 

Thinking of starting your BPO career in Cebu? Here's why TTEC Cebu might be the perfect place to start.

Why Work at TTEC?

Even when you’re starting out, you can go big at TTEC! 

TTEC is a global leader in customer experience (CX) solutions. We have been operating for over 40 years across 70+ global locations. We serve clients across diverse industries, from healthcare and finance to technology and retail.   

TTEC has a strong global footprint and trusted partnerships with top brands. Through this, it offer job seekers not just employment, but long-term career opportunities. 

At the heart of TTEC’s success is its people-first culture. The company works on a mission to deliver customer-first experiences. creating an employee-focused environment where individuals can thrive. Collaboration, growth, and innovation are core to our workplace culture. 

Recognized Excellence 

TTEC has consistently been recognized for workplace excellence. The company earned various accolades, with TTEC Philippines being listed among the best companies to work for in Asia and best companies for career growth. 

TTEC Philippines is also certified as a Great Place to Work®. These awards reflect our commitment to nurturing talent and creating a supportive and inclusive work environment. 

  By the Numbers: 

• 54,000+ global employees 
• 70+ global sites 
• Over 10 years of delivering exceptional service and career growth opportunities in Cebu 

TTEC Cebu: What Makes It a Great Place to Work 

A lot of call centers are hiring in Cebu. In fact, more than 300 IT BPO firms operate within the it, employing around 130,000 professionals. 

What makes TTEC a top choice for job seekers? Here’s what sets us apart! 

1. Friendly, Inclusive Work Culture 

TTEC is committed to fostering diversity and inclusion across its workforce globally. It is also dedicated to building an environment where everyone feels a sense of belonging.

TTEC Cebu brings this commitment to friendliness and inclusivity to life on-site. The site scores 3.6 out of 5 on Glassdoor, with around 62% of employees recommending it. Agents often describe the environment as friendly and inclusive.

A number of employees working onsite in Cebu shared that strong leadership, friendly people and positive office environment were among the top advantages of working at TTEC. 

2. Employee Wellness & Support 

TTEC supports employee health and wellness through comprehensive programs and flexible work arrangements. Some of TTEC employee benefits include time off with pay, medical insurance coverage, on-site clinic, and confidential support for both personal and work-related challenges. 

To promote proactive health, TTEC offers wellness programs centered on physical activity, nutrition, and healthy lifestyle education. There are also programs that encourages financial wellness and educational growth. 

3. Professional Training & Career Development 

The company places strong emphasis on continuous learning. Agents receive hundreds of training hours annually. This includes formal onboarding, ongoing refreshers, and mentorship programs. 

TTEC also actively supports career advancement. Employees are encouraged to define their own career paths. TTEC provides them with guidance and support to pursue promotions or movement to other roles for professional growth. 

4. State-of-the-Art Facilities & Ergonomic Workspaces 

TTEC Cebu offers well-equipped office sites with modern facilities and ergonomic stations. We make sure you get access to clean, well-lit spaces that foster productivity and comfort.

TTEC also ensures its employees are equipped with the best technology and software to deliver excellent services to clients consistently.  

5. Employee Satisfaction Scores & Internal Promotions 

What makes TTEC among the best BPO companies in Cebu? We listen to and put our people first. At TTEC, employees are heard, developed and given opportunities to grow. TTEC Philippines holds a 3.6 out of 5 rating on Glassdoor, with 65% of employees recommending the company. 

Numerous accounts also report structured onboarding and continuous upskilling over hundreds of hours annually. Several reviews cite fast-tracked career progression, with promotions occurring within 6 months to 2 years, often multiple times.

TTEC Cebu Jobs: Great for Beginners

Starting a career in the BPO industry can be scary or confusing, but at TTEC Cebu, it doesn’t have to be. 

No Experience? No Problem. 

Many of TTEC Cebu’s roles do not require any call center experience. These roles are open to fresh graduates and career shifters. We welcome individuals with strong communication skills, a willingness to learn, and a customer-first attitude. 

Ready to apply? TTEC Cebu’s telco account is hiring Customer Service Representatives with no prior experience required. You’ll get full training, and we’ll guide you every step of the way! 

If you got anywhere from 3 months to 2 years of BPO experience, you could also pursue roles like Technical Support Representative and Service to Sales Representative at TTEC Cebu. 

Kickstart your career! Explore open roles at TTEC Jobs today! 

Comprehensive Onboarding & Mentorship 

Every new hire benefits from a structured onboarding program designed to build confidence and skills from day one. From communication tools to systems training, everything is covered.  

You’ll also have access to dedicated mentors and floor support to guide you through your first months on the job. 

It doesn’t stop after training! TTEC provides ongoing coaching, upskilling, and leadership development programs to help employees thrive. Whether you want to improve your technical skills or prepare for a leadership role, the support is there.  

Clear Career Pathing 

TTEC invests in your growth. Many employees have started as customer service representatives and climbed the ladder towards bolder roles. They became team leads, trainers, quality analysts, and supervisors, often within just a few years.

At TTEC, promotions are based on performance, and opportunities are regularly available. TTEC also encourages and helps employees to pursue degrees and certifications relevant to their roles. This can help you sharpen your skills and can support your career goals.

How to Join TTEC Cebu?

Ready to launch your BPO career with TTEC Cebu? We’ve made the application process easy, friendly, and flexible, whether you prefer to apply online or in person!  

Go online and get started fast

You can apply online via TTEC Jobs’ website. Simply search for the role that interests you and input your location. You can scan through hundreds of opportunities at TTEC and view full job descriptions.

Once you see a role that interests you, hit the “Apply Online” button to get started on your TTEC journey. Share your personal information and professional background with us, so we can process your application and find the perfect role that suits you. 

You can also join our Virtual Recruitment Hub via MS Teams from Monday to Friday, 9AM to 6PM. Location-specific schedules are announced via TTEC Philippines’ official Facebook page. 

...Or walk in and land the job today

If you’re in Cebu, you can always walk in for a 1-day hiring process! Visit us at G/F Ebloc 2, IT Park, Cebu. Our recruitment hub is open Monday to Friday, from 9AM to 6PM. 

Not ready to apply? You can join our Talent Community to get updates on job openings.  

Take the First Step to Launch Your BPO Career!

Whether you're a fresh graduate, a career shifter, or simply looking for a place where you can grow and thrive, TTEC Cebu offers a good foundation for a successful BPO career. From a welcoming work culture and world-class training to meaningful growth opportunities and employee-first benefits, it’s more than just a job. It’s a career path you can be proud of. 

Now is the time to take that leap! Join a company that values your potential, supports your goals, and connects you to opportunities both locally and globally. 

Check out open positions at TTEC Cebu and take the first step toward your BPO career today!  

Frequently Asked Questions (FAQs) 

1. What job roles are available at TTEC Cebu? 

TTEC Cebu offers a range of roles including Customer Service Representatives, Technical Support Representatives, and Service to Sales Representatives. Some roles are entry-level with no experience required, while others require minimal BPO experience.   

2. Is TTEC Cebu a good place for fresh graduates or career shifters? 

Absolutely! TTEC Cebu is entry-level friendly and provides comprehensive onboarding, training, and mentorship to help you succeed even if you’re new to the BPO industry. 

3. What benefits does TTEC Cebu offer its employees? 

TTEC Cebu offers a robust benefits package including: 

• Competitive base pay + incentives 
• HMO (medical, dental, vision) 
• Paid training 
• 13th month pay 
• Government-mandated benefits (SSS, PAG-IBIG, PhilHealth) 
• Night differential and holiday pay 
• Flexible work schedules and wellness programs 

Learn more about benefits at TTEC.  

4. How does TTEC support career growth? 

TTEC invests heavily in employee development through: 

• Hundreds of hours of training annually 
• Continuous coaching 
• Leadership development programs 
• Regular internal promotions based on performance 

5. What is the work culture like at TTEC Cebu? 

TTEC Cebu is known for its friendly, inclusive, and supportive work culture. Employees frequently describe the environment as non-toxic and conducive to personal and professional growth. 

6. Where is TTEC Cebu located? 

TTEC Cebu is located at G/F Ebloc 2, IT Park, Cebu City. You can apply onsite or join their virtual recruitment events.   

7. How do I apply for a job at TTEC Cebu? 

You can apply in three easy ways:

• Online via the official TTEC Jobs website 
• Virtual Recruitment Hub on MS Teams (Monday–Friday) 
• Walk-in Applications at the Cebu site (Monday–Friday, 9AM–6PM) 

8. What is the hiring process like at TTEC Cebu? 

TTEC offers a 1-day hiring process for walk-in applicants and a streamlined online application process. You’ll go through initial screening, assessments, interviews, and onboarding. 

9. Does TTEC Cebu offer remote or hybrid work options? 

Yes! Depending on the role, TTEC Cebu supports flexible work arrangements, including hybrid and work-from-home setups to promote work-life balance.