From Sales to Service: How to Transition into a Healthcare Agent at TTEC Duluth

• Leverage your sales and service experience to successfully transition into healthcare jobs at TTEC, where your communication and problem-solving skills are highly valued.
• Launch your new career path with confidence through TTEC’s paid training programs, which equip you with all the necessary industry knowledge and support.

Looking for a stable and rewarding career in healthcare? At TTEC Duluth, we believe diversity is our strength, enabling us to build global teams and deliver outstanding customer service. If you have experience in sales, retail, or customer service, your skills and perspective can bring real value to a fast-growing healthcare industry.

Now is the perfect time to transition into a licensed healthcare customer service agent at TTEC Duluth. Read on to know how you can get started even without experience in healthcare!

Already a licensed health insurance agent? Major plus! Embark on your new career journey and explore open roles for healthcare customer service representative at TTEC Duluth.

Why Switch to Healthcare Customer Service?

Healthcare offers stable career paths and meaningful work. And as healthcare customer services grow locally and globally, skills like communication and empathy are in high demand.

With healthcare customer service jobs at TTEC Duluth, you can successfully adapt to this shift and explore new career paths. TTEC will give you access to a supportive environment and opportunities for personal and professional growth.

You don’t need prior healthcare or insurance company experience. Your background in sales or service lays the perfect foundation. We’ll explore how your current skills make you a great fit, and how TTEC supports you, from training to understanding licensing requirements.

Your Transferable Skills Matter

Moving from sales or retail to a healthcare insurance agent role is more seamless than you might think. Here’s how your experience translates:

• Communication - You already explain details and build trust in every interaction. As a healthcare agent, you’ll clarify health insurance plan details and support customers during important moments.
• Empathy - Empathy and understanding bridge gaps across cultures and perspectives. At TTEC, inclusivity and diversity enable us to view situations from unique vantage points, helping you serve customers with genuine care.
• Problem-Solving -You resolve challenges every day—skills that remain crucial when helping someone navigate insurance options or state licensing requirements.
• Relationship-Building - Trust is essential, whether you’re assisting members, supporting brokers, or working with a global team.

The TTEC Training Advantage

We don’t expect everyone to arrive with an insurance license or deep industry knowledge. Our paid training prepares you for agent and broker roles, focusing on essentials like HIPAA, health insurance plan details, and compliance with state licensing requirements.

Your training experience includes:

• Healthcare Industry Basics - Learn key language, processes, and compliance standards important for customer service and healthcare BPO.
• Systems and Tools - Get hands-on with platforms you’ll use daily, collaborating with teammates from diverse backgrounds and global teams.
• Role-Play Scenarios - Practice real interactions, helping you prepare for calls with members, brokers, and providers.

Throughout, you’re encouraged by trainers, leads, and a welcoming team, TTEC embraces and is committed to building a workplace where you can thrive.

Why TTEC Duluth, Georgia?

Duluth is a hub for healthcare BPO, offering local stability and a sense of community. With the healthcare insurance role being on-site work at TTEC Duluth, it is easy to collaborate with peers. A certified Great Place To Work®, TTEC will empower you to experience various cultures and perspectives, which can make work more meaningful.

Discover TTEC culture and benefits. Explore healthcare customer service jobs in TTEC Duluth today and start a new exciting journey!

Hear it from TTEC team members:

"It is a really friendly environment" - Licensed Insurance Agent (via Glassdoor)

"[Pros:] Paid training And benefits included" - Licensed Insurance Agent (via Glassdoor)

Career Growth at TTEC

At TTEC, your journey is more than a job. We want you to explore new vantage points and career paths:

• Team Lead - Mentor other agents and brokers, honing leadership skills.
• Trainer - Guide new hires using your experience and positivity.
• Specialist Roles - Move into workforce management, operations, or focus on licensing requirements to further your impact as an agent or broker.

Many roles require an insurance license or ongoing learning to meet state licensing rules. The good thing is that TTEC will guide you every step of the way.

Diversity Is Our Strength

TTEC embraces and is committed to a workforce that respects and empowers people of all backgrounds. Our diversity enables us to view challenges from various vantage points, create stronger solutions, and offer better service. We encourage everyone to bring their authentic selves at work and help shape the future with us.

TTEC is an equal opportunity employer. Here, diversity isn’t just a value, it’s what makes us who we are. With TTEC’s commitment to a diverse and inclusive workforce, you are empowered to bring your authentic self to work.

Take the Next Step

Your customer service, sales, or retail background has prepared you for career success in healthcare. Whether you become a licensed agent or broker, collaborate with global teams, or support customers through vital moments, your perspective is valued here. At TTEC Duluth, you’ll find opportunity, growth, and the support to thrive.

Ready to start your path? Explore TTEC Duluth careers, review the job description, and discover how you can help others—and yourself—build a brighter future.

Frequently Asked Questions

Do I need a college degree or specific healthcare certifications to be hired?

No, a college degree or prior certifications are not required for our healthcare agent roles. We value potential, a positive attitude, and transferable skills from sales, retail, or customer service backgrounds. TTEC provides comprehensive paid training to ensure you gain the healthcare knowledge and support you need.

What does the paid training involve and how long does it last?

Paid training lasts several weeks and covers everything from health insurance plan terminology to customer service software and compliance like HIPAA. You'll engage in classroom learning and hands-on practice led by experienced instructors.

Is obtaining an healthcare insurance license required for this role?

Some healthcare customer service positions at TTEC require a state insurance license, which will be specified in the job description. If needed, TTEC proudly supports you by providing study materials, guidance, and covering exam costs. We invest in your professional growth every step of the way.