We know that great service begins with happy, supported employees. That’s why we offer comprehensive benefits, wellness programs, and time-off perks—so you and your family can thrive. At TTEC, we value who you are and everything you bring to the mission.
Explore the big picture of what TTEC has to offer
Discover TTEC benefits and perks that make us a top employer of choice in South Africa. Join our team and unlock opportunities to:
Get quality healthcare
Our primary healthcare benefit gives you and your family access to GP visits, acute medication and chronic medication, so everyday health needs and long-term conditions are looked after, close to home.
Consult a physician at anytime
Access on-site clinics and dedicated physicians for quick, reliable care at select locations. A majority of our locations are open 24/7 and best of all, consultations are free. Alternatively, you can choose digital consultations for convenient medical advice wherever you are.
Support for holistic wellness
Look after your body, your mind and your life outside work with TTEC’s wellness programs. Get wellbeing support at every step through health and lifestyle programs, resources and more.
Access help for life's challenges
Our Employee Assistance Program (EAP), AskNelson, gives you access to free, confidential support, from counseling to life coaching, available 24/7.
Enjoy peace of mind with risk benefits
TTEC provides risk benefits that protect your income and support your family, including cover for accidents, disability and sudden demise.
Save for your future
Build your savings and prepare for retirement with our pension scheme, whether you're just starting out or already a seasoned saver.
Want benefits as unique as you are?
Learn how TTEC South Africa benefit programs, tools and resources set us apart.
Compensation
Base Pay
Receive competitive pay that matches market standards. As you grow with TTEC, your salary can increase based on your performance, new skills, or added responsibilities. Hard work and progress don’t go unnoticed here.
Bonus Program
We believe great work deserves great rewards. That’s why we recognize top performers with bonus programs tailored to each role. When you go above and beyond, it truly pays off.
Additional Allowances
Enjoy practical perks like rice and meal subsidies, laundry and clothing allowance, night differential and overtime pay, plus maternity support. We’ll make sure we have your back every day, at every stage of life.
Health and Wellness Benefits in the India
Healthcare coverage
Healthcare is personal, and it starts with the everyday. TTEC South Africa offers primary healthcare benefit through Kaelo MyHealth Plus Plan.
This includes:
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Medical coverage for preventive care, dental care, inpatient and outpatient care, emergency care, after-hours visits,and annual checkups.
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Health screenings, including COVID-19 testing
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Acute and chronic medications and immunisations
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Telemedicine for virtual, 24/7 care
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Maternity coverage
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Nurse and wellness clinic-based care
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Option to easily enroll dependents at an additional cost (to be shouldered by the employee)
Medical, optical and dental fund
For our South Africa team, we provide a comprehensive medical insurance which covers dental and optometry. TTEC pays 100% of the premium
You can use your MOD benefit for necessary healthcare costs such as:
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Medicines from pharmacies
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Medical procedures not covered under your healthcare plan
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Ophthalmological needs like eye exams and glasses
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Dental services not included in your PhilCare plan
The MOD fund is available to all full-time and part-time employees. Funds are renewed annually and paid through payroll, making it easy and convenient to use. Plus, you can earn additional MOD funds by completing wellness activities!
Mental health program
At TTEC, we believe it’s okay to be human and to talk openly about life, challenges, and mental health. Our commitment to your emotional well-being is reflected in our “It’s Ok, We’re All Human” program. Through this initiative, we proudly offer resources and support that help you feel seen, heard, and cared for:
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Education and training to help individuals recognize when they or others may be struggling and how to best support
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An array of resources, including the Calm app
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Access to behavioral health services via our telemedicine offerings
Employee Assistance Program (EAP)
Our Employee Assistance Program (EAP) for TTEC South Africa, AskNelson, is here to support you and your immediate family with life’s challenges. We offer tools and resources available 24/7, and it’s completely free. You don’t need to be enrolled in a TTEC health plan to use it. EAP gives you access to helpful services like:
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Short-term professional counseling services
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Resources on a variety of topics, including stress, work-life balance, parenting, relationships, family matters, grief, substance abuse, legal, and financial
Financial & Income Protection
Accident Insurance
TTEC provides employee coverage through an accident insurance within the Kaelo MyHealth Plus Plan. Employees starting on or after the 15th, will be added to the scheme on the 1st of the month following their start date.
Risk Benefits
We offer a risk benefit admistered by Sanlam, to help protect your income due to long-term illness, injury, and death.
The insurance coverage includes basic life insurance coverage and a family assistance benefit or funeral coverage.
Retirement Benefits & Pension Schemes
Your future matters. TTEC helps you plan ahead with retirement a program designed to give you financial confidence and peace of mind. Your retirement benefits include:
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Compulsory enrollment after probation
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Required 2% contribution deducted from base salary
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TTEC contributes 5% of your base salary
Wellness Program
Health & Wellbeing Programs
At TTEC, you can earn incentives just by participating in wellness activities that align with our foundational wellbeing pillars: Mind, Body, Finance, Social, and Purpose. Through our points-based system, the more activities you join the more points you earn, which can turn into additional MOD funds. It’s our way of encouraging you to prioritize your health, reduce stress, and take control of your overall wellbeing while being recognized for your efforts.
Time off and Leave in South Africa
Time Off
There’s more to life than work, and we believe in helping TTEC employees maintain work-life balance.
Take advantage of:
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Time Off
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Wellness time (also known as sick days)
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Holidays
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Leaves of absence, including maternity leave and bereavement leave.
Culture of Caring
When you join TTEC, you become part of the family. We believe in a values-driven culture. So, our values and behaviors guide the way we conduct business–with our clients, business partners and each other. Uniting us and serving as a compass for our actions, they make us better together.
Making a positive impact in our communities is at the core of our culture, and we encourage our employees to make a difference through volunteerism, fundraising, and outreach.
Our Purpose
Deliver humanity to business
Our Vision
Leading the world’s most respected organizations to create and grow emotionally connected, valuable, lasting relationships.
Our Mission
Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.
Career Development
We believe in investing in our people and their career development, which is why we offer learning opportunities, online training, and programs designed to enhance our employees' skills and education including:
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TTEC Talent, where you’ll have access to over 10K free courses
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Leadership Development Programs
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Professionally Recognized Certifications
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Learning Centers of Excellence
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Certification Assistance
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Tuition Reimbursement
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Mentorships & Career Mobility Programs
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Employee Resource Groups
Join us and thrive
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