Call Center Jobs in the Philippines: Qualifications & Salary
02/05/2025
Key Takeaways
- Call center jobs in the Philippines come in all shapes and sizes—from entry-level CSRs to high-level managers.
- Starting salaries for call center agents range from ₱15,000 to ₱22,000 per month. Mid-level roles like team leaders earn up to ₱35,000, and management positions can go beyond ₱60,000.
- Most entry-level call center jobs only require a high school diploma, but fluency in English and solid communication skills are a must.
- TTEC is where you can find call center jobs in the Philippines that come with perks like award-winning culture, career growth opportunities, training, and supportive teammates.
Types of Call Center Jobs Available in the Philippines
In the Philippines, call centers offer a variety of job roles from various industries, each catering to different skill sets and career aspirations. Regardless if you're a problem-solver, a tech enthusiast, or a people person, there's likely a role that suits you.
Let's first learn some of the main categories of call center jobs you might consider:
- Customer Service Representative (CSR)
- Technical Support Representative
- Sales Representative
- Quality Assurance Specialist
- Call Center Manager
- Team Leader/Supervisor
- Telemarketer
- Resource Planning Analyst
- Trainer
- Operations Manager
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Get ready for a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC Spark|
Role |
Responsibilities |
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Handle customer inquiries, complaints, and provide info about products/services. A typical day might involve answering phone calls, responding to emails, or chatting with customers online. |
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Technical Support Representative |
Help customers troubleshoot technical issues (e.g., hardware problems, network connectivity) and resolve product-related questions. As you gain experience, you can advance to more complex support roles or even transition into IT management positions. |
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This one requires you to make outbound calls to promote products or services, close deals, and achieve sales targets. Being successful in this role usually means lucrative commissions and bonuses. |
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Quality Assurance Specialist |
Monitor calls to ensure CSR agents meet company standards and provide constructive feedback. |
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Call Center Manager |
Oversee call center operations, manage staff, and ensure performance targets are hit. |
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Team Leader/Supervisor |
Supervise agents, provide training/support, and handle escalations. |
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Telemarketer |
Conduct outbound calls to promote products/services and collect customer information. |
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Resource Planning Analyst |
Analyze call center data to improve staffing levels and efficiency. |
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Trainer |
Train new hires on company policies, procedures, and customer service techniques. |
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Operations Manager |
Manage daily operations and implement strategies to improve call center performance. |
From healthcare to chat customer service representatives, check out all the customer service jobs in the Philippines that are available at TTEC.
Qualifications for Call Center Jobs in the Philippines
Educational Requirements
Typically, a high school diploma is the minimum educational requirement for entry-level positions. However, having a bachelor’s degree in fields such as communication, business, or management can enhance your prospects - especially for specialized roles or industries like finance and tech.
Language Proficiency
Your English proficiency must be tip-top, as it's the primary language used in most call centers. You must also have strong verbal and written communication skills to effectively interact with customers and resolve their issues.
Technical Skills Needed
Being tech-savvy is a plus in the call center industry.
Having a good grasp of computer applications like Microsoft Office or Google Workspace is a common requirement. You'll often use these tools for documentation, communication, and data management. For technical support roles, familiarity with operating systems, networking, and troubleshooting is essential.
Beyond the basics, certain positions might require knowledge of customer relationship management (CRM) software, which helps track interactions and manage customer data efficiently. Familiarity with these systems can give you a competitive edge.
Experience and Training
Experience in customer service or related fields can be beneficial, though many call centers provide training for new hires. Training programs typically cover company policies, product knowledge, and important customer service hard skills and soft skills needed for the role.
For technical support roles, specific training in IT or a related field might be required. This could include certifications like CompTIA A+ or Cisco's CCNA, which demonstrate your technical expertise.
“My advice for employees who want to achieve the same career growth is to always be proactive in seeking out new opportunities for growth and development. I’ve always shown interest in new challenges and career growth opportunities for employees.” – Dia Dullas, Operations Analyst at TTEC.
Salary Range for Call Center Jobs in the Philippines
Entry-Level Positions
If you’re just starting out, the average base pay for a call center agent in the Philippines is around ₱15,000 to ₱22,000 ($256.50 to $376.20) per month. Additional earnings can come from performance-based incentives, which reward agents for meeting or exceeding targets.
Mid-Level Salaries
As you gain experience and take on more responsibilities, salaries can increase significantly. Mid-level positions, such as team leaders or senior agents, often earn between ₱22,000 and ₱35,000 ($376.20 to $598.50) per month, with potential bonuses for team performance.
High-Level or Management Pay
If you’re aiming for management roles, salaries can range from ₱40,000 to ₱60,000 ($684 to $1,026) per month or more, depending on the size of the team and the scope of responsibilities. These roles often come with additional perks, such as health benefits and retirement plans.
Benefits and Incentives
Besides the base salary, many call centers offer attractive benefits packages. These can include health insurance, paid time off, and wellness programs. Performance incentives, such as bonuses for meeting sales targets or customer satisfaction scores, are also common.
*Salaries are estimated at the time of writing and may be different now. Refer to the job listing for the final salary range.
Join TTEC Philippines Today
TTEC’s CSR location was first established in the Philippines back in 2001 - at that time, it was known as TeleTech! Now, it’s part of a global powerhouse that employs over 55,000 individuals fluent in 50 languages and operating across 6 continents. Our award-winning culture is evident in recent achievements, including:
- #1 Spot for the Talent Board Candidate Experience (CandE) Benchmark Research Program in APAC (2023)
- Back-to-back recognition as one of HR Asia’s Best Companies to Work for in Asia (2023 and 2024)
- Named one of the Best Companies for Career Growth (2023) by Comparably
Regardless if you’re a seasoned call center professional or just starting your journey, you’ll find supportive teams, world-class training, and inclusive career growth opportunities at TTEC Philippines.
Employee Value Propositions (EVPs)
- Shared Purpose – We believe in making a positive impact—on each other, our communities, and the planet.
- Personal Growth – Chart your career path with over 10,000 courses designed to help you gain new skills and unlock your potential.
- Deeper Connections – Build meaningful relationships with teammates and leaders who genuinely support your development.
- Well-being – Thrive at work and in life through robust benefits (more on this below), ongoing recognition, and wellness programs.
- Agile Flexibility – Adapt your work schedule to meet life’s demands, so that you can perform at your best.
- Engaging Environment – Receive quality training from day one and ongoing mentorship to help you succeed in your role.
- Your Voice – Share your insights and feedback so we can continually improve and make TTEC an even better place to work.
Benefits Offered at TTEC
Remember what we said about call center jobs having tons of benefits? Here’s a snapshot of the benefits you’ll enjoy at TTEC Philippines:
- Healthcare Coverage: Comprehensive private HMO plan with PhilCare, dental plans, and even teleconsult options for you and your dependents.
- Life & Accident Insurance: Financial protection to give you and your family extra peace of mind.
- Paid Time Off (PTO): Paid vacations and sick leaves to help you recharge and maintain work-life balance.
- Retirement & Financial Wellness: Employer-sponsored retirement plans and financial guidance to secure your future.
- Employee Assistance Programs (EAP): Free and confidential counseling to help with personal, financial, and legal matters - for you and your family.
- Exclusive Discounts & Perks: Get special deals on gym memberships, gadgets, and everyday essentials, thanks to our partner network.
How to Join TTEC Philippines
Our application process is straightforward. Visit our TTEC careers website, where you can browse available positions and submit your application online. Prepare to showcase your skills and experiences in your resume and during interviews.
Once you've applied, our recruitment team will review your application and contact you for the next steps if you're a good fit. Be ready to discuss your qualifications, experience, and how you align with TTEC's values and mission.
From healthcare to chat customer service representatives, check out all the customer service jobs in Philippines that are available at TTEC.
Frequently Asked Questions (FAQ)
What types of call center jobs are available in the Philippines?
You can work as a CSR, tech support rep, sales agent, quality assurance specialist, or even a call center manager. There’s also room for specialists like resource planning analysts and trainers.
What qualifications do I need for entry-level positions?
For entry-level call center positions, the basic qualifications include a high school diploma and proficiency in English. Strong communication skills, both verbal and written, are essential. Additionally, having a positive attitude, problem-solving abilities, and a willingness to learn can make you a strong candidate for these roles.
Are there opportunities for career advancement in call centers?
Absolutely! Call centers offer numerous opportunities for career advancement.
Starting as an agent, you can progress to roles such as team leader, supervisor, or manager. With experience and performance, you can even explore specialized positions in training, quality assurance, or operations management.
Many call centers, including TTEC, prioritize promoting from within, recognizing and rewarding employees who demonstrate potential and dedication.
How much can I earn in a call center job?
Entry-level agents make ₱15,000 to ₱22,000 per month. With experience, salaries climb to ₱35,000 for mid-level roles and beyond ₱60,000 for management positions.