Welcome to TTEC Ireland

Your first day

Currently we are working from home until further notice but don’t worry we’ve got your back!

The first day at any new job can be a nerve-racking experience. That’s why we’ve compiled everything you need to know to make the process as smooth as possible, and to make sure you are set up for success. Here’s what to expect for your first day.

When can you meet us?

Approximately 3-5 days before your training start date, you’ll receive an email from your trainer with an invitation for a quick, 15-30-minute video call. This video call usually takes place on the Friday before your training start date.

During this call, you’ll get to meet the training team and your colleagues who will start on the same day as you. We’ll be there to answer any of your questions and help you settle in before your start. You will also receive your trainer’s phone number. Look out for a Google Meet invitation that you are going to receive from your trainer.

What will my Day 1 look like?

During your first day, we’re going to help you settle in. You’re going to meet your new colleagues and the members of the management team – we all want to get to know you and we want to introduce ourselves as well. We’ll have a chat about TTEC, your benefits and development opportunities with the company.

We’ll also help you complete the onboarding so please make sure to have the following information handy:

- Personal details and your “In-case-of-emergency” contact
- Your bank details
- Your PPS number (if you have one already)

At the end of the day we’re going to complete a couple of Ethics & Compliance course…and of course, we have it all gamified into an exciting e-learning platform!

What should I wear?

Our dress code is business casual. You can leave the suit in the closet, but please no tank tops or flip flops.

How to join the training?

When will the training take place?

Your Talent Acquisition Specialist will let you know about your exact start date but we usually start the training on Monday at 9.00 am and finish at 5.00 pm. We take a 1-hour lunch break in between. And about 3-5 days before the training start date, you’ll receive an email with a link to Hangouts call that we will use for the training.

If you have any problems joining the training, please reach out to your trainer over the phone or via email.

What will the training look like?

The training will last between 2 and 3 weeks, depending on your program. It will be an online training. We have planned plenty of activities and sessions to make sure that you have all relevant knowledge and skills to be successful. The training will be a mixture of product knowledge, sales skills, discussions, exploration, roleplays, shadowing and more! Your active participation in it is crucial. The trainer will walk you through the training plan on your first day.

What do I need to do to join the training?

To join the training, simply click on the “Join with Google Meet” link in the invitation. This is what it may look like:

You will need a relatively quiet, private place, where you could work undisturbed.