Top Call Center BPO Jobs In Iloilo City: Salary, Openings & Requirements
05/21/2025
Key Takeaways
- Iloilo City is a rising BPO hub with strong infrastructure, a skilled workforce, and growing job opportunities in customer support, tech support, and sales.
- Common BPO roles in Iloilo include Customer Service Representative, Technical Support Agent, Sales and Retention Agent, and Supervisory positions.
- Basic job requirements include strong English communication skills, computer literacy, and a high school diploma or college education, depending on the role.
- To apply for jobs, first research companies, prepare a tailored resume, apply through job platforms or company websites, and be ready for interviews.
- TTEC Iloilo has exciting job openings with opportunities for growth in customer support, tech support, and sales.
Why Iloilo City is a Growing BPO Hub
Iloilo City is buzzing with opportunity! This vibrant Visayas gem is quickly becoming the place to be for BPO companies thanks to its wallet-friendly living costs, rock-solid infrastructure, and amazing local talent. With the Philippine economy expected to grow about 6% in 2025, Iloilo is perfectly positioned to ride this wave of success in the booming BPO scene.
With the ongoing expansion of BPO operations and the Philippine economy’s growth prospects, Iloilo is emerging as an important hub for call center jobs. The city’s competitive advantages make it an attractive location for both employers and job seekers, with numerous career opportunities available in customer service, technical support, and more.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Get ready for a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkTop Call Center BPO Jobs in Iloilo City
Here are some of the most common BPO jobs in the city, along with their key responsibilities, requirements, and salary expectations:
1. Customer Service Representative (CSR)
CSRs are essential in the BPO industry. They are responsible for answering customer inquiries, resolving complaints, and providing ongoing support. This role requires strong communication skills and the ability to handle a wide range of customer issues, often via phone, email, or chat.
Key Requirements:
- Education: High school diploma or senior high school completion. A college degree may be preferred for higher-level positions.
- Skills: Excellent communication skills, problem-solving abilities, and basic computer literacy.
- Soft Skills: Friendly, patient, adaptable, and able to stay calm under pressure.
- Language Proficiency: Fluency in English, both spoken and written.
Salary: ₱327,600–₱440,400 per year
2. Technical Support Agent
Technical support agents handle customer concerns related to technical problems. They offer troubleshooting solutions and provide assistance for products or services that require technical expertise.
Key Requirements:
- Education: High school diploma or senior high school completion. Some roles may require a technical certification.
- Skills: Problem-solving abilities, technical knowledge, and computer skills.
- Soft Skills: Ability to stay patient and focused when solving technical issues under pressure.
- Language Proficiency: Fluent in English. Technical knowledge may be required depending on the product or service.
Salary: ₱246,872 per year
3. Sales Agent
Sales agents promote products and services, aiming to meet sales targets.
Key Requirements:
- Education: High school diploma or senior high school completion. A college degree may be preferred for sales management positions.
- Skills: Strong sales abilities, persuasive communication, and basic computer literacy.
- Soft Skills: Persuasiveness, empathy, and customer-focused attitude.
- Language Proficiency: English fluency is essential. Additional language skills can be a plus.
Salary: ₱259,911 per year
4. Supervisor Roles
Supervisors and managers oversee teams, ensuring service standards are met and goals are achieved. They provide leadership, handle escalations, and ensure smooth day-to-day operations.
Key Requirements:
- Education: College degree, preferably in management, business, or related fields.
- Skills: Strong leadership, problem-solving, and decision-making skills.
- Soft Skills: Ability to manage and motivate teams, excellent communication skills.
- Language Proficiency: Fluent in English; bilingual skills may be an advantage for some companies.
Salary: ₱355,801 per year
How to Apply for Call Center BPO Jobs in Iloilo City
Ready to kickstart your BPO career in Iloilo? Getting your foot in the door is easier than you might think! Here are some insider tips to help your application shine:
- Look into top employers in Iloilo like TTEC, Teleperformance, and Alorica. Visit their official websites.
- Highlight relevant skills such as communication, customer service, technical knowledge, and any certifications. Customize your resume for each job to match the role’s requirements.
- Apply through the company’s website or job platforms. For entry-level jobs, some companies also accept walk-in applications at their offices.
- Practice common call center interview questions, especially around customer interaction, conflict resolution, and multitasking. Some roles may also include language or skills tests.
- After your interview or application, send a short follow-up email or make a polite phone call to express continued interest and appreciation for the opportunity.
Launch Your BPO Career in Iloilo City with TTEC
Dreaming of a rewarding career where you can truly grow? Look no further than TTEC Iloilo!
We've been helping people begin their career in the Philippines since 2001, with our Iloilo City location being one of our shining stars among our dozen+ sites nationwide. Our team members love being part of the TTEC family—that's why so many stick around and climb the career ladder with us! It's no surprise we're regularly celebrated as one of Asia's best workplaces.
Here’s what you can look forward to:
- Career Growth: Many of our leaders started as agents! We promote from within and provide clear career paths—and Armer’s journey is one of many success stories that inspire us every day.
“One of the things that helped me when I started in 2019 is the supporting trainers and fellow trainees, because you are in the same boat. I started as a frontline associate, taking in phone calls.”
“Then I was promoted to lead associate, doing chat support and handling some teams. Right now, I’m a team lead, supervising my own team for almost a year now. Both personally and professionally, I can say I’m growing with TTEC.”
— Armer, Team Lead at TTEC Philippines
- Training That Sets You Up for Success: From onboarding to ongoing development, we invest in your skills so you feel confident in every customer interaction.
- A Supportive Team Culture: At TTEC, we work hard and celebrate wins together. You’ll be part of a friendly, collaborative environment where your voice matters.
- Recognition and Rewards: Your efforts won’t go unnoticed. We love to celebrate top performers and those who go the extra mile.
Frequently Asked Questions (FAQs)
Can I find part-time call center jobs in Iloilo City?
Yes, many BPO companies in Iloilo City offer part-time or flexible schedules, especially in roles like customer service or chat support. These positions allow employees to balance work and other commitments while still benefiting from steady income.
What qualifications are needed to apply for BPO jobs in Iloilo City?
Basic qualifications include a high school diploma, although some positions may require a college degree, particularly for more specialized roles. Good communication skills and the ability to work in a fast-paced environment are essential.
Do BPO companies in Iloilo offer remote work options?
The BPO landscape in Iloilo is evolving! Many companies are embracing hybrid work setups, giving you the flexibility to balance office time with some work-from-home days. This is especially true for roles like chat support or customer service that can be handled just as effectively outside the traditional office setting. We're all about creating the right environment for our team members to succeed!
What is the career growth potential in Iloilo City’s BPO sector?
Your career can really take off in Iloilo's thriving BPO scene! Start as an agent today, and before you know it, you could be leading a team, training new hires, ensuring top-notch quality, or even moving into specialized tech roles. We love seeing our team members grow – many of our leaders started right where you might be starting now!
Is Iloilo City a good place to start a career in the BPO industry?
Absolutely! Iloilo City is the perfect launchpad for your BPO journey. The industry is booming, living costs won't break the bank, and job opportunities are everywhere you look! At TTEC, we go the extra mile with our supportive "we've got your back" culture and clear paths to advance your career. That's why so many BPO professionals choose to build their futures with us in beautiful Iloilo!