Top Call Center BPO Jobs In Bacolod City: Salary, Openings & Requirements

 Key Takeaways

• Bacolod City is a growing hotspot for BPO jobs, with thousands of roles opening up and a strong push to close the local skills gap.
• Most in-demand call center roles include customer service, tech support, sales, and back office support.
• Employers are looking for strong communication skills, problem-solving abilities, tech-savviness, and a positive attitude.
• Getting hired is totally doable. Just update your resume, check job platforms, visit career pages, and prepare well for interviews.
• TTEC is a standout choice for starting or growing your BPO career in Bacolod City, thanks to its supportive environment, growth opportunities, and meaningful work.

Why Bacolod City is a BPO Hotspot

Bacolod City isn’t just the City of Smiles, it’s also one of the fastest-growing hubs for BPO jobs in the country. Major players like TTEC are all hiring here.

But here’s the thing: out of 57,300 job openings, only 8,600 were filled during recent job fairs. That’s a huge gap, and most of those unfilled jobs were in the BPO sector.

The city is stepping up with a reskilling revolution to help more people qualify for these roles. There’s also strong support from schools, colleges, and training centers to help you get the skills BPO companies need.

On top of that, the cost of living is lower than in Manila or Cebu, and the work culture is friendly and supportive. If you’re looking for a career with growth, stability, and community, you’re in the right place.

Top Call Center BPO Jobs in Bacolod City You Can Land Today

1. Customer Service Representative (CSR)

This is one of the most popular roles in the BPO world. As a customer service representative, you'll talk to customers (over the phone, chat, or email) and help them with account questions, billing issues, or service concerns. 

• Salary: ₱15,750 – ₱18,750/month
• Requirements: Good English communication skills, patience, and a willingness to learn. Many companies offer training, so you can apply even without experience.

From associate recruiter assistant to healthcare customer service representative, check out all the jobs in Bacolod City, Philippines that are available at TTEC.

2. Technical Support Representative

If you're the type who enjoys helping others fix tech problems, this one’s for you. You'll guide customers through troubleshooting steps for their gadgets, software, or internet connections. Think of it as being the calm voice that saves the day when tech goes wrong.

• Salary: ₱219,632/year
• Requirements: Basic knowledge of hardware, software, or networking. Strong communication skills and a cool head are musts!

3. Sales Account Specialist

Love chatting with people and helping them find what they need? This job lets you connect with customers, offer solutions, and close sales—often with bonuses on top of your regular pay. It’s a fun, fast-paced role if you like goals and rewards.

• Salary: ₱300,000 – ₱360,000/year
• Requirements: Confidence, good communication, and a goal-oriented mindset. A background in sales helps but isn’t required.

4. Healthcare Support Associate

This is a meaningful role where you support hospitals, clinics, or insurance providers with tasks like billing, record management, and patient assistance. You’ll be helping people while keeping things organized behind the scenes.

• Salary: ₱228,000 – ₱240,000/year
• Requirements: Attention to detail and strong data handling skills. Some companies may prefer applicants with medical-related training or experience.

5. Back Office Support

If you prefer working quietly behind the scenes, this job is all about handling admin tasks like data entry, document processing, or updating customer records. It’s ideal if you enjoy focused, task-based work without much phone interaction.

• Salary: ₱192,680/year
  Requirements: Accuracy, time management, and basic computer knowledge. Perfect for those who love staying organized.

Hot Job Openings in Bacolod City

TTEC Bacolod City is hiring right now and this could be your chance to join a workplace that actually invests in you. Here are some open positions that you can apply for:

• Healthcare Customer Service Representative: Help patients and healthcare providers with their concerns while working in a purpose-driven role.
• Chat Customer Service Representative: Not into phone calls? This chat-based support role is perfect if you’re a great communicator who prefers typing to talking.
• Customer Service Representative: Solve everyday problems, make people smile, and learn skills you can take anywhere.
• Team Lead: Have leadership experience? Guide a team to success and grow your own career while you're at it.

In-Demand Skills for BPO Call Center Jobs

Here are some in-demand soft skills and hard skills that are required for BPO call center jobs:

• Clear Communication: You’ll be talking to customers every day, so being able to speak and write clearly is a big win.
• Problem-Solving Skills: Got a calm head and quick thinking? Employers love people who can handle tricky situations with ease.
• Good Listening Skills: Sometimes, just listening carefully can solve half the problem. Show empathy, stay focused, and you’re golden.
• Typing Speed and Accuracy: If you’re fast and error-free on the keyboard, you’re already ahead of the game.
• Tech Know-How: You don’t have to be an IT expert, but basic computer skills and comfort with software tools will really help.
• Customer Service Mindset: Always be ready to help, stay patient, and bring a positive attitude. That’s what makes you stand out!

Grow, Connect, Thrive in BPO at TTEC

At TTEC Philippines, it’s more than just a job, it’s a chance to be part of something bigger. We’re all working together to make a real impact, whether that’s helping customers, supporting each other, or giving back to our communities.

If you want to grow, you’re in the right place. With thousands of learning courses and plenty of chances to develop new skills, you can shape your career exactly how you want it. 

Plus, you’ll be surrounded by people who truly care—leaders who motivate and teammates who have your back, making work feel like a second home.

We also know life isn’t always predictable, so we do our best to offer flexible schedules that help you balance your job with everything else that matters to you. And your well-being is important here, with benefits and programs designed to support both your body and mind.

From day one, you’ll get the tools and training to succeed, and your opinions really count. We listen to you, so you can help shape not just your own future but the future of TTEC too.

Ready to join a place where you can grow, connect, and thrive? Your next big opportunity is waiting—let’s make it happen at TTEC in Bacolod City!

Frequently Asked Questions (FAQ)

Is Bacolod City a good place to start a BPO career?

Yes! Bacolod City is one of the top BPO hubs in the Philippines. It offers great job opportunities, a more relaxed lifestyle, and lower cost of living compared to bigger cities—perfect if you’re starting out or looking for better work-life balance.

What qualifications do I need for a call center job?

Most roles require at least a high school diploma or college level education. Good English skills, basic computer know-how, and a customer-focused mindset are key. Bonus points if you’ve got great typing speed and problem-solving skills!

What shift hours should I expect?

BPO jobs often follow night shifts or rotating schedules to support global clients. That said, many roles now offer flexible options depending on the account.

Can I grow my career in the BPO industry?

Absolutely! Many agents go on to become team leads, trainers, managers, and even directors. With continuous learning and support, you can move up fast if you’re motivated and consistent.

What’s the work environment like in a call center?

Most call centers today, especially TTEC, offer a professional but friendly setup. You’ll get proper training, helpful teammates, and a clear career path. Plus, many companies invest in wellness and growth programs for their teams.