Glirsa’s Inspiring TTEC Journey: From Licensing Admin to Senior Technical Writer
5 Minute Read
08/22/2025
Key Takeaways
- Career Growth Through Structure - TTEC's clear promotion processes and performance review systems help team members advance from entry-level roles to leadership positions
- Professional Development Programs - The Build Program and College of Insurance provide comprehensive training that supports long-term career goals
- Performance-Driven Culture - Regular constructive feedback and employee performance reviews create meaningful areas for growth
Life is full of twists and turns, and for many of us, so are our career paths. On TTEC's Talent Show, an inspiring LinkedIn interview series, Glirsa Rosado took the virtual stage to share her incredible career story—one that is rich with determination, resilience, and purpose. From starting as a Licensing Admin and Licensed Sales Agent to now thriving as a Senior Technical Writer, Glirsa’s TTEC career is a testament to the power of seizing opportunities and staying adaptable.
Here’s why her story resonates and how the Talent Show brilliantly highlights the potential within us all.
From Agent to Leader—and Beyond
Glirsa’s TTEC journey began in 2018 when she joined as a Licensing Administrator. What followed was an inspiring series of transitions. She moved forward to become a Licensed Sales Agent, then progressed into roles such as trainer, team leader, operations manager, and finally, Senior Technical Writer. Her diverse experiences represent commitment, growth, and the versatility encouraged by TTEC.
What stands out is Glirsa’s reflection on the importance of adaptability. From stepping into sales—a field she found daunting—to navigating periods of uncertainty during the COVID-19 pandemic, Glirsa tackled each challenge with determination. “Say yes to opportunities but also strive to be too big to ignore,” she shared, a mantra she credits with helping her make each transition extraordinary.
"...my TTEC career has been kind of crazy and very eventful because I've always said yes. But after saying yes, I try to be too big to ignore so that I can keep moving to that next opportunity."- Glirsa
Unlocking Growth with the Build Program
A pivotal moment in Glirsa’s growth story was her participation in TTEC’s Build Program. This training and mentorship program identifies high-potential team members and gives them an opportunity for growth. empowers them to develop leadership and coaching skills, preparing them for advanced roles.
During her time in the program, Glirsa honed skills such as audience engagement and team coaching—skills she has applied across her many roles at TTEC. She even shared her experiences supporting future participants as they pursued new leadership roles. Her story underscores how the right structure and mentorship can be transformational, helping employees tap into potential they may not have known they possessed.
The Build Program reflects TTEC’s mission to foster growth from within by giving people the tools and support they need to thrive, proving that a career is not something you stumble upon, but rather, it’s something you build.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkTransitioning to Remote Work
For many, the shift from office-based roles to remote work during the pandemic was a daunting adjustment. Glirsa shared how TTEC ensured this change didn’t compromise connection, support, or learning opportunities for employees.
From virtual chats to screen-sharing tools and always-on support, Glirsa found that working from home even with global teams offered the same level of collaboration and camaraderie, along with some added comforts. The move also opened global opportunities, allowing employees to connect with colleagues from around the world.
TTEC’s ability to adapt and support its teams in this transition demonstrates the company’s commitment to fostering a positive and inclusive work environment, no matter where employees are located.
The College of Insurance: Opening New Doors
One standout aspect of TTEC’s career ecosystem is the College of Insurance, which played a critical role in Glirsa’s early career. As someone without prior experience in insurance, the College helped her gain the knowledge and confidence needed to earn her insurance license.
Through a combination of peer collaboration, proctor-led support, and expertly designed training materials, TTEC’s educational program removes barriers for those looking to enter the field. It’s an incredible opportunity for career shifters or professionals eager to step into a licensed healthcare agent or insurance agent roles.
Glirsa emphasized how leveraging resources like the College of Insurance can lead to long-term success, as newly licensed agents gain the knowledge and qualifications to work in healthcare sales and beyond.
Why the Talent Show Matters
The Talent Show is an interview series powered by TTEC, which airs live on LinkedIn. It serves as a platform for celebrating unique career paths and the incredible potential within TTEC employees. Each episode highlights inspiring stories, offering not just a glimpse into the company culture but also actionable takeaways for viewers, regardless of where they are in their careers.
Glirsa’s episode emphasizes TTEC’s focus on creating opportunities, fostering inclusivity, and bringing out the best in each team member. Whether you’re a seasoned professional, a fresh graduate, or someone looking to pivot into a new field, the Talent Show offers valuable insights and inspiration.
Start Your TTEC Journey
If Glirsa’s incredible story has you thinking about your own career potential, now is a fantastic time to explore opportunities with TTEC. From roles in insurance sales to operations and training, there’s a place—and a path—for everyone willing to say yes to new challenges.
With robust programs like the Build Program and the College of Insurance, TTEC is dedicated to your success. Your next big career step could be just one application away.
Tune into TTEC’s Talent Show on LinkedIn to discover more inspiring stories like Glirsa’s. Learn how you, too, can make bold moves, overcome challenges, and achieve your professional dreams. Explore career opportunities with TTEC today and take the first step toward unlocking your potential.
Be too big to ignore. Your career awaits.
Frequently Asked Questions (FAQs)
What is the Build Program at TTEC?
The Build Program is a leadership development initiative at TTEC that identifies high-potential team members and provides them with hands-on experience, training, and mentorship to prepare for advanced roles. It’s designed to help employees grow their skill sets and advance their careers.
What career opportunities are available at TTEC?
TTEC offers a wide range of career paths, including roles in customer service, sales, technical writing, training, and operations management. The company supports professional development through structured programs and performance review processes to help employees achieve their career goals.
How does TTEC support remote work?
TTEC provides robust tools and infrastructure to ensure seamless collaboration and support for remote employees. From virtual meetings and chat tools to always-on support, TTEC ensures that remote team members stay connected and productive while maintaining a positive work environment.
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