Your Guide to Mental Wellness at Work

Key Takeaways

• Prioritizing mental health at work is essential for safety and health, building resilience, and creating a strong sense of purpose. Practicing regular stress management techniques like breathing exercises, staying physically active, and developing emotional intelligence can significantly improve your mental wellness.
• TTEC embraces and is committed to building a diverse and inclusive workforce where employees feel valued and comfortable being their authentic selves at work. A supportive culture at TTEC helps foster a sense of belonging, encourages professional growth, and is proven to enhance customer loyalty and customer experiences.
• Actionable tips for managing stress at work include practicing self-care, identifying stress triggers, communicating openly, and using available resources for support. These steps support employee mental health and help improve your mental well-being in any workplace.

Research shows that one in two people will experience a mental health disorder in their lifetime. This is why taking steps to improve your mental wellness at work is essential for safety and health, job satisfaction, and a strong sense of purpose.

On October 10, TTEC joins millions around the world in recognizing World Mental Health Day, because taking care of our minds is just as important as building our careers. We’re revisiting a meaningful Talent Show podcast episode with Janelle Rosales, a TTEC leader and wellness advocate. Janelle offered advice on building a personal toolkit for mental health in the workplace. Her story is a reminder of how small changes, self-reflection, and supportive communities can help us cope with workplace stress and create a real sense of belonging.

Didn’t catch the Talent Show live? Don’t miss out! stream the replay now on TTEC’s LinkedIn and YouTube.

You Are in the Driver’s Seat

Janelle’s encouraging words remind us that your life, your health, and your well-being, they all start with you.

"Your life is yours. It's nobody else's. Yes, others are involved in our lives. We have others that we need to care for, that care for us. But at the end of the day, your life is yours. And whether you realize it or not, you have more control of your life than you may think," Janelle shared.

"I know there are times where it feels like life is just getting away from me, but you ultimately are in control and have the power for your own life. And that includes your mental health journey.You’re in the driver’s seat, and the actions you take now are key to building resilience and stronger employee mental health," she continued.

No matter how challenging your work life may be, choosing to support mental health daily puts you on track for success.

Build Your Mental Wellness Toolkit

Every step you take counts. Here are some tips shared by Janelle for managing workplace stress and supporting health at work:

• Prioritize Yourself - Take care of yourself. Find time for calming routines, like breathing exercises or brief walks. Being physically active is good for your body and mind.
• Get to Know Yourself - Discover your passions and values—they give you a sense of purpose and help guide your decisions. Write down what matters to you most.
• Identify Triggers - Understanding situations that create stress can help you use stress management strategies early. This includes learning how to cope with stress and finding healthy outlets.
• Develop Emotional Intelligence - Emotional intelligence helps you relate to others and improve your mental agility. Consider online courses, use social media for self-growth, or practice mindful communication to build these skills.

Build a customer service career that values your mind as much as your talent — discover TTEC opportunities today.

Turn Stress into Strength

Stress is part of every career, but there are ways to transform it into positive action that benefits both you and your workplace cultures:

• Practice Breathing Exercises - Simple deep breathing calms your mind and allows you to reset during tough moments.
• Acknowledge Feelings - Allow yourself to feel emotions—good or bad. Pause and reflect before reacting. It’s an important way to manage stress and support mental health in the workplace.
• Focus on the Present - Concentrate on what you can control and address challenges step by step. This helps reduce anxiety and improves overall safety and health at work.
• Reach Out for Help - No one should face workplace stress or mental health struggles alone. Use your company resources or talk to colleagues, friends, or family for support.

TTEC’s Culture of Wellness

A certified Great Place To Work®, TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers everyone. We know diversity is our strength. Our teams come from many cultures and perspectives, and we empower the cultures within our global community by encouraging everyone to bring value to the table.

Programs addressing mental health, balanced diet, professional development, and safety and health are at the core of our employee experience. At TTEC, employees feel valued and comfortable being their authentic selves at work.

Ready for a career where your growth and well-being matter? Explore open customer service roles at TTEC today.

Your Career and Well-Being Matter at TTEC

Ready to grow your career and thrive in a supportive environment? TTEC offers jobs where employees bring value, find career growth, and are part of a global company where workplace cultures are inclusive. Our supportive culture, career growth opportunities, and commitment to mental health in the workplace make TTEC an equal opportunity employer where safety and health matter most.

Start your TTEC journey today. Visit TTECjobs.com to explore the latest roles, including positions in diverse locations. At TTEC, your sense of purpose, well-being, and career fulfillment are supported at every stage.

Follow TTEC on LinkedIn to learn more about our vibrant workplace culture and get updates on The Talent Show for more guidance on employee mental health and handling workplace stress.

Frequently Asked Questions

What are some simple actions I can take to support my mental health at work?

Small steps like practicing breathing exercises, staying physically active, and keeping a balanced diet can make a big difference in your mental wellness. Identifying your stress triggers, building emotional intelligence, and using workplace resources for support also help you better cope with stress and improve your well-being on the job.

How does TTEC create a supportive environment for employee mental health?

TTEC is committed to building a workplace culture that values diversity, inclusivity, and well-being. Employees feel comfortable being their authentic selves at work, and programs for mental health, safety and health, and professional development ensure that everyone is empowered to thrive. This supportive environment helps strengthen both employee and customer experiences.