Bringing smiles to our customers begins with bringing smiles to our employees and their families. We value each TTEC employee for who they are and how they contribute to our mission, so we're proud of the comprehensive benefits and wellness programs we provide.
Explore the big picture of what TTEC has to offer
Here are some highlights of the TTEC Benefits that set us apart as a special place to work, grow, and belong. When you join TTEC, you have the opportunity to:
Choose health care coverage that fits your needs
TTEC employees are eligible for up to four medical plan options, as well as dental and vision plan options, so you can choose the best coverage for you and your family, and how you use care. We also offer virtual care and special programs to meet a variety of needs.
Earn the wellness incentive
When employees on a TTEC medical plan complete activities that encourage a healthy lifestyle, they can earn a contribution of up to $1,100 to a Lifestyle Spending Account, which can be used on a variety on lifestyle items such as gym memberships, cookware, and more.
Discover a unique mental wellbeing program
TTEC equips employees with mental health tools and resources designed to support each persons unique mental health journey.
Access help for life's challenges
The Employee Assistance Program (EAP) offers easy, free, and confidential access to a variety of helpful services – such as counseling, work-life solutions, life coaching, and resources for financial wellness and legal support – 24 hours a day, seven days a week, by phone or online.
Save for your future
TTEC’s 401(k) Plan combines your savings with a matching contribution from the company to help you prepare for retirement regardless of whether you re a rookie or expert level saver.
Enjoy financial peace of mind
TTEC provides employees with a variety of income protection and voluntary benefits in the form of life, disability, critical illness, group accident, hospital indemnity, legal, identity theft, company perks and discounts, and even pet insurance.
Want benefits as unique as you are?
Learn how TTEC US benefit programs, tools and resources set us apart.
Compensation
Base Pay
Your base pay is targeted to be competitive to the market rate. It may be raised through merit increases based on performance or increases reflective of new skills and responsibilities acquired.
Bonus Program
To drive a culture of ownership and support our pay for performance philosophy, we reward top performers who are contributing to the success of our company. Rewards include a variety of bonus programs aligned by position.
Health and Wellness Benefits in the United States
Healthcare coverage options
Healthcare is personal, so TTEC offers options that empower you to choose coverage that fits your life, your family, and your needs.
- Three medical plans with prescription coverage available nationwide (plus a fourth plan in certain locations)
- Option to contribute to a Health Savings Account (HSA) or Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Telemedicine for virtual, 24/7 care, including behavioral health
- Access to a user-friendly app or health care navigation
services, depending on the medical plan you choose
- Dental and vision coverage options available
Specialized care
TTEC offers a variety of specialized care programs to support your unique health care needs.
Bloom is a virtual women’s pelvic health service offering one-on-one support from a Pelvic Health Specialist and comprehensive care for often-dismissed health issues.
Livongo Whole Person Programs support employees enrolled in a TTEC medical plan who are pre-diabetic, diabetic, or hypertensive. The program can offer supplies, equipment, coaching, and community.
Maven provides comprehensive women’s and family heath services, including fertility and family building, maternity and newborn care, parenting and pediatrics, menopause and ongoing care.
Pelago Health provides 24/7 virtual care for managing tobacco, alcohol, opioid and cannabis use. Learn to identify triggers with digital Cognitive Behavioral Therapy (CBT), effectively manage cravings, and track your progress and accomplishments.
Sword is a virtual physical therapy program that can help prevent and treat acute, chronic, and postsurgical pain of the lower back, shoulder, neck, hip, knee, elbow, ankle, and wrist.
Transcarent is a center of excellence (COE) that ensures high-quality care with personalized support at a predictable and reasonable cost. Use of Transcarent is required for all spine or joint replacement surgeries and encouraged, though optional for all other services, including cancer and cardiac conditions.
Mental health program
At TTEC, it’s ok to acknowledge our shared humanness and talk about life and mental health. One way we honor our commitment to the mental health and wellbeing of our employees is through our It’s Ok, We’re All Human program. Through this initiative, we’re proud to provide:
- Education and training to help individuals recognize when they or others may be struggling and how to best support
- An array of resources, including the Calm app
- Access to behavioral health services via our telemedicine offerings
- The Employee Assistance Program (see below)
Employee Assistance Program (EAP)
The EAP offers all employees and their immediate family members support to manage challenges in their personal and work lives - at no cost. Plus, you don’t need to be enrolled in a TTEC medical plan to take advantage of EAP services and get the help you need, including:
- Short-term professional counseling services
- Resources on a variety of topics, including stress, worklife balance, parenting, relationships, family matters, grief, substance abuse, legal, and financial
- Up to six (6) in-person or virtual counseling sessions per year per need
*Only those enrolled in the Choice HSA medical plan are eligible to contribute to a Health Savings Account (HSA).**An exception process is available, though not guaranteed, to accommodate individuals who may experience significant inconvenience due to the proximity of services.
Financial & Income Protection in the United States
401(k) Plan
Help us help you by investing in your future and saving for retirement with our 401(k) Profit Sharing Plan. TTEC provides a 50% matching contribution for each dollar you contribute to your 401(k) up to 6. This means that when you contribute 6% of your eligible pay, TTEC contributes an additional 3% that’s the equivalent of 9% to your pay invested in your future each pay period.
Life, AD&D, and Disability Insurance
- Basic Life and Accidental Death & Dismemberment coverage are provided by TTEC, at no cost to you, at 1x your annual base pay, up to a maximum of $200,000
- Employees have the option to elect voluntary Short-Term Disability and/or Long-Term Disability, if eligible
Personalize your benefits coverage
Voluntary benefits empower TTEC employees to personalize their coverage and take advantage of significant savings. Options include Accident Insurance, Critical Illness, and Hospital Indemnity coverage, as well as a Legal Plan, Identity Theft Protection, and Spot Pet Insurance. Supplemental Life and Accidental Death & Dismemberment coverage are also available.
Education assistance
TTEC encourages employees to elevate their careers in ways that are meaningful to them. Our tuition reimbursement program supports eligible employees in pursuing job-related education. The program offers reimbursement (up to annual limits) for courses taken toward a degree at an accredited college, university, trade school, or technical school. TTEC’s certification program offers up-front payment for expenses related to earning a certification.
Time off and Leave in the United States
Time Off
There’s more to life than work, and we believe in helping TTEC
employees maintain work-life balance.
Take advantage of:
- Time Off
- Wellness time (also known as sick days)
- Holidays
- Leaves of absence, including paid parental leave
Culture of Caring
When you join TTEC, you become part of the family. We believe in a values-driven culture. So, our values and behaviors guide the way we conduct business with our clients, business partners and each other. Uniting us and serving as a compass for our actions, they make us better together.
Making a positive impact in our communities is at the core of our culture, and we encourage our employees to make a difference through volunteerism, fundraising, and outreach
Our Purpose
Deliver humanity to business
Our Vision
Leading the world’s most respected organizations to create and grow emotionally connected, valuable, lasting relationships.
Our Mission
Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.
Career Development
We believe in investing in our people and their career development,
which is why we offer learning opportunities, online training, and
programs designed to enhance our employees skills and education including:
- TTEC Talent, where you’ll have access to over 10K free courses
- Leadership Development Programs
- Professionally Recognized Certifications
- Learning Centers of Excellence
- Education Award Program
- Tuition Reimbursement
- Mentorships & Career Mobility Programs
- Employee Resource Groups
Bring on the smiles
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