Embracing Change and Leading with Intention: Lessons from TTEC Mohali

Key Takeaways

• Step Outside Your Comfort Zone. Growth happens when you try new things. Take on new tasks, learn new skills, and embrace challenges. Curiosity and action help you drive innovation and develop your own guide to career development.
• Look for Meaning Beyond Work. Finding a bigger purpose inside and outside the workplace makes any journey more rewarding and meaningful.
• Support Other People’s Success. The best leaders help their team shine. Mentor others, share what you know, and celebrate what they achieve. This builds trust and creates a strong foundation for growth.

“I could have stayed satisfied with what I’d achieved, but instead I wanted to test my limits and push myself. That meant being comfortable with being uncomfortable, and I believe that’s essential for growth.” These words from Zameer Shaikh, Director of Operations at TTEC Mohali, show what a journey built on courage, curiosity, and learning looks like.

On a recent episode of TTEC’s Talent Show series, Zameer talked about his 25 years at the company. His path was not always smooth, but he learned to “fail forward,” accept change, and become an intentional leader.

Zameer's story highlights how intentional leadership and a clear career development plan shape meaningful career paths at TTEC. His growth also shows TTEC’s culture of support and empowerment, where team members are encouraged to find their sense of purpose and improve together.

The Power to Fail Forward

For Zameer, failure is not the end. It is the best way to learn. “I wouldn’t be here without the lessons I’ve learned from challenges,” he said. Early in his time at TTEC, Zameer worked as a “ramp specialist,” taking on many roles, from operations to HR and finance. This mix of experiences made him curious and open to learning from experts in different fields.

"My management team was always there as a safety net, giving me exposure and hand-holding me when I needed it.”

In his journey, Zameer also encountered challenges. “I haven’t always been successful. I’ve had my fair share of failures,” he explained. But his managers supported him. “My management team was always there as a safety net, giving me exposure and hand-holding me when I needed it.”

This supportive culture creates space for everyone, from long-term employees to ambitious new hires and those seeking their dream job. At TTEC, we know that employee voices, especially from the younger generation, matter to the younger audience and to all of us. As TTEC continues to bridge generational gaps, every story brings more context to the trends shaping our workplace cultures.

Zameer’s story shows that a team’s support helps turn failures into progress. Every obstacle is a chance to learn. Every mistake helps you become better. This is important for anyone mapping out their short term goals or long-term career goals.

Discover how TTEC inspires leaders to grow with purpose and passion. Explore open roles at TTEC Mohali, Ahmedabad and Mumbai, and start your customer service journey.

What is Intentional Leadership?

“Learning, teaching back, and watching others succeed is the true measure of success,”

As Zameer’s role grew, so did his idea of leadership. He learned that leadership is more than having a title. It means leading with purpose, caring, and understanding yourself. This approach is what makes someone an intentional leader—a quality TTEC encourages across all levels.

Here’s what intentional leadership looks like for Zameer:

• Take on New Opportunities: Zameer always looked for new challenges. That is how he came to lead TTEC Mohali. He did not wait for chances—he found them. He followed his curiosity we invite at TTEC, learning how to build a career development plan and pursue topics that really matter for team and company growth.
• Help Others Grow: Zameer’s greatest reward has been seeing people he mentored move up. “Learning, teaching back, and watching others succeed is the true measure of success,” he said. Intentional leaders build strong teams and empower people to follow their own career paths.
• Blend Work and Life: Zameer says balance is not always possible. “I don’t believe in strict work-life balance, it’s more of a blend,” he shared. He mixes his roles as a director, father, husband, and son. He suggests taking time to pause and reflect so you stay focused on your personal and professional career goals.
• Be Open About Struggles: Good leaders don’t have all the answers. “I’m not a perfect father, husband, or manager. I fail daily, but each failure makes me better,” he confessed. Being honest about struggles helps everyone feel safe to ask questions directly to our guests, request feedback, and grow together.

Lead your own journey of change. Explore customer service career opportunities at TTEC Mohali.

TTEC Mohali: A Place for Growth, Innovation, and Opportunity

"[At TTEC Mohali] we have a group of 200 individuals that has joined, a great bunch of leaders, and we are looking for more" Zameer proudly shared. Embrace growth, lead with heart and join the team shaping the future of CX at TTEC Mohali today!

Zameer’s growth is closely tied to the exciting changes at TTEC Mohali, which opened in May 2025. As a pilot member and site leader, he is helping build a great place to work from the ground up. “We’ve onboarded 200 amazing people and a strong group of leaders, and we’re looking for more,” he shared.

TTEC Mohali’s rapid growth shows TTEC's commitment to India. The plan is to double in size over the next few years. This means there are many opportunities for people who want to be part of a winning team, learn from experts in different fields, and take part in a talent show of shared achievements.

TTEC is a certified Great Place to Work® in India. We offer a career in customer experience (CX) and a guide to drive innovation in team cultures, employee training, mentorship, and clear paths for career growth. Like Zameer shared, we are looking for more inspiring people to join TTEC Mohali.

If you want to start a real career and gain a sense of belonging within a supportive community, TTEC has a place for you. Visit TTECjobs.com to learn more.

Your Journey Starts Here

Zameer's journey shows us that the right mindset and support can lead to amazing growth. He started as a junior team member and became a director at TTEC Mohali by choosing to fail forward and lead with intention. He followed a clear plan, learned from trends and bridging generational gaps, and stayed curious about topics that really matter to team members at every stage.

Are you ready to start your own journey? Check out TTEC Jobs and see where your path might lead.

To hear more inspiring stories, listen to the Talent Show series on LinkedIn or watch replays on Youtube. In every episode, we go deep into the topics that shape careers, answer questions directly to our guests, and invite curiosity that will help you drive your own innovation. Join us and meet the experts in different fields who are making a difference at TTEC.

Frequently Asked Questions

What is intentional leadership and how does it shape success at TTEC Mohali?

Intentional leadership is about leading with purpose, empathy, and self-awareness. At TTEC Mohali, leaders like Zameer use intentional leadership as a guide to drive innovation, inspire team members, and support career development plans. This style strengthens workplace culture, builds a sense of purpose, and helps both new hires and experienced experts build successful career paths.

How can I grow my career at TTEC Mohali?

TTEC Mohali offers many paths for career growth, from mentorship and continuous learning to exposure to topics that really matter. Team members receive guidance to set both short term and long-term career goals. Whether starting your career or looking for your dream job, TTEC provides a supportive environment, training from experts in different fields, and opportunities to contribute to innovation.