Top Call Center BPO Jobs In Pasay City: Salary, Openings & Requirements
05/21/2025
Key Takeaways
- Pasay is a prime location for BPO jobs due to its accessibility, proximity to major business districts, and growing infrastructure.
- The city has a range of BPO job opportunities, including customer service, technical support, sales, collections, and supervisory roles.
- Leading companies like TTEC, Teleperformance, and Alorica are hiring in Pasay, offering career growth and a supportive work environment.
- TTEC Philippines has a world-class working environment, with extensive training, career advancement opportunities, and recognition for being one of the best places to work in the Philippines.
Why Pasay City Is a Prime Location for BPO Jobs
Pasay City has become a hotspot for BPO careers, and it's easy to see why! Perfectly situated near major business districts like Makati and Manila, Pasay offers excellent transport connections and affordable living options nearby.
The Philippine BPO industry is thriving—contributing 7.5% to the country's GDP and employing over 1.4 million Filipinos. With projections of 500,000 new jobs by 2025, Pasay is perfectly positioned to benefit from this growth wave.
As companies provide more services, Pasay continues drawing both fresh talent and exciting opportunities. If you're starting out or growing in your career, Pasay's BPO scene has something fantastic waiting for you!
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Get ready for a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkTop Call Center BPO Jobs in Pasay City
Ready to see what’s happening in Pasay? There are various roles available in the city’s BPO sector. Here are some of the most common job positions:
- Customer Service Representative (CSR) – These roles involve answering customer inquiries, resolving complaints, and providing information about products and services.
- Technical Support Agent – This role requires troubleshooting and providing solutions to customers facing technical problems with products or services.
- Sales and Retention Agent – Sales agents focus on promoting products or services, while retention agents work on enhancing customer satisfaction and encouraging service renewals.
- Collections and Billing Representative – This role involves managing overdue payments and helping customers resolve billing issues.
- Supervisory and Management Roles – Supervisors and managers oversee teams, ensuring goals are met and customer service standards are maintained.
Key Requirements for Call Center Jobs in Pasay City
The call center industry in Pasay City has specific requirements for different roles. Some of the common qualifications include:
1. Education
Most call center jobs accept applicants with at least a high school diploma or senior high school completion. According to JobStreet and Indeed listings, around 70–80% of entry-level roles accept candidates without a college degree. However, a college education is often preferred or required for supervisory, management, or technical support positions.
2. Skills
Strong communication skills—especially in English—are a must. Employers also value problem-solving abilities, basic computer skills, and a calm, professional attitude. For tech-related jobs, some employers may require IT certifications (like CompTIA A+ or Cisco) or prior technical experience.
3. Language Proficiency
English is the main language used in most call centers. Being fluent in English—both spoken and written—is essential. Some companies also hire bilingual agents who speak languages like Japanese, Korean, Spanish, or Mandarin. Bilingual agents can earn 10–30% more than English-only agents.
4. Soft Skills
Being friendly, patient, and adaptable are key soft skills. Call center agents connect with customers in various situations, so having empathy and staying calm under pressure creates positive experiences. Multitasking, time management, and a positive mindset also stand out to employers.
5. Typing Speed & Computer Literacy
Many companies require a minimum typing speed of 30–40 words per minute. Basic computer literacy, including knowledge of Microsoft Office and CRM software, is usually expected.
Top BPO Companies Hiring in Pasay City
Several big-name companies have set up operations in Pasay City. Here are a few top companies hiring for call center jobs:
- TTEC: As a global leader in customer experience, TTEC stands out in Pasay City with our award-winning workplace culture. We offer exciting roles in customer service, technical support, and sales with clear advancement paths. At TTEC, you'll enjoy comprehensive training programs, a supportive team environment, and a workplace that genuinely values your wellbeing and growth. Our Pasay location provides a modern, energetic atmosphere where you can build lifelong skills and meaningful connections while enjoying competitive compensation packages.
- Teleperformance: One of the largest BPO providers in the Philippines, Teleperformance offers jobs in customer support, tech help, and back-office operations.
- Alorica: Alorica is another major BPO company that hires for various roles in customer service and support. In Pasay City, the company has a positive and inclusive workplace, flexible shifts, and clear promotion opportunities.
Salary Expectations for Call Center Jobs in Pasay City
Salaries in Pasay City’s BPO sector can vary depending on the role, experience, and company. Here are the average annual salaries for common call center positions:
- Customer Service Representative (CSR): ₱307,754
- Technical Support Agent: ₱325,820
- Sales and Retention Agent: ₱235,446
- Collections and Billing Representative: ₱365,450
- Supervisory and Management Roles: ₱367,877
Note: The salary ranges mentioned above are approximate and subject to change over time. Always refer to the job posting or ask the employer about salaries for the job you’re applying for.
Launch Your Career with TTEC in Pasay City
Pasay City is your gateway to an exciting BPO career, and TTEC is your perfect partner! As a global leader in customer experience innovation, we provide more than just jobs—we offer meaningful careers with clear advancement paths. At our Pasay location, you'll find a supportive community where your contributions are valued and your potential is recognized.
Our team members enjoy comprehensive training programs, performance incentives, and a workplace that balances professional growth with personal wellbeing. The TTEC difference includes modern facilities, engagement activities, and a culture that celebrates diversity and achievement.
TTEC Philippines has been recognized for its excellent workplace culture, earning awards like Great Place to Work® certification and being named one of the Best Companies for Career Growth in 2023. With a focus on employee engagement and career development, TTEC provides a supportive environment for anyone looking to advance their BPO career.
Current TTEC Opportunities in Pasay
Ready to join our team? Here are some exciting roles we're currently filling in Pasay:
- Customer Service Representatives (English) - Connect with customers and provide exceptional support while developing valuable communication skills.
- Technical Support Specialists - Help customers resolve issues with products and services while building your technical expertise.
- Team Leaders - Guide and inspire a team of professionals while advancing your leadership capabilities.
Each role comes with competitive compensation, comprehensive training, and a clear path for advancement. Plus, you'll be part of a global organization that celebrates your achievements and supports your growth!
Frequently Asked Questions (FAQs)
Do BPO companies in Pasay provide training for beginners?
Yes. Most companies offer paid training that covers product knowledge, customer interactions, communication skills, and systems navigation. This helps new hires succeed as they enter the industry.
Are there non-voice jobs available in Pasay BPOs?
Absolutely. Many companies hire for non-voice positions like chat support, email handling, back-office operations, transcription, and data processing—ideal for professionals who excel in written communication.
Where can I find current job openings in Pasay BPOs?
You can visit company career pages like TTEC, Alorica, or Teleperformance. New openings are posted regularly across entry and advanced roles.
Do I need a college degree to work in a Pasay BPO company?
Many entry-level roles welcome applicants with a high school diploma, especially in customer service. More specialized or technical roles often prefer candidates with a degree or relevant certifications.
What are common shift schedules in Pasay call centers?
Most BPO companies run 24/7, so shifts can vary. Evening shifts are common for accounts serving US clients and offer premium pay opportunities. Some companies offer day shifts, hybrid setups, or compressed work weeks depending on client needs.