People and Culture Director BPO - EMEA

People and Culture Director – CX BPO - EMEA - Remote

Bringing smiles is what we do at TTEC… for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Our People and Culture Team bring significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, it’s a great time to join our EMEA team. The ideal candidate will come from a BPO or similar CX services organization and will have lead HR teams in multiple geos across EMEA.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities.  Join us in our commitment to deliver amazing experiences. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.

What you’ll be doing

Looking for an opportunity to lead the people strategy for an employee-focused organization? In this role, you will have the opportunity to transform People and Culture in EMEA. 

Detail oriented? You’ll be responsible for the effective execution of TTEC’s P&C Strategy. You will work with regional service delivery leadership to have a direct financial impact by optimizing employee-related margins for each site. We are looking for you to ensure that all sites have a performance-driven culture and are utilizing positive reinforcement techniques. You will also collaborate with client leadership and site management to effectively execute on our human capital vision and strategies to create a great place to work.

On a typical day, you'll

•Assist with the development of the annual global human capital strategic plan. Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.

•Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability.

•Work with project/program leadership teams to ensure effective usage of P&C resources for each site. 

•Lead all program launches and effectively integrates with the P&C delivery team.

•Work with the business development team to help grow the region and ensure TTEC's P&C strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.

•Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.

Why You? What You Bring

•Bachelor’s Degree or similar qualification

•10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region.

•Effective leadership and management skills across EMEA geos

•A hands on approach to HR Operations or similar experience in a fast paced environment.

What We Offer

•Competitive salary package including variable incentive bonus opportunity

•Comprehensive benefits package

•Health and wellness program, including employee assistance

•Employee recognition programs, professional development, tuition reimbursement

•Learning and career growth opportunities via our global footprint

•Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities

•Work from home with travel when needed. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.  We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

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