Senior Trainer

Senior Trainer

• Achieve 100% of training completion goals.
• Learn key business objectives, timeframes, and requirements associated with each training goal and class.
• Understand and Improve the key success metrics associated with training goals.
• Deliver excellent customer service and communication.
• Escalate training issues as appropriate

• 1-2 years’ experience in training and/or adult learning
• Strong understanding of TTEC 's business, core values, and goals
• High customer service orientation
• Great interpersonal skills in dealing with a diverse population
• Strong coaching shills
• Strong attention to detail and desire to follow procedures
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
• Call center experience

What You Can Expect

• An annual incentive program

• Medical, dental, and vision

• Tax-advantaged healthcare accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

• Tuition reimbursement and access to thousands of free online courses

• Visit https://mybenefits.ttec.com/ for more information

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.