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Korisnička služba za putovanja na hrvatskom i engleskom jeziku u sklopu podrške Booking.com-u za Atenu, Grčku

Athens, Greece; Greece

Overview

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Work From Home : yes

Being part of the TTEC family has its benefits

benefit-image

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Ovdje vaš potencijal dolazi do izražaja uz nagrađivano iskustvo radnog odnosa u TTEC-u. 
Kao djelatnik Korisničke službe za putovanja na hrvatskom i engleskomjeziku za 
korisnike u Ateni, Grčka, koji podržava Booking.com. Iskoristite svoju strast za putovanjima 
radeći u korisničkoj podršci, pomažući ljudima da otkriju sjajna mjesta za boravak i kreiraju 
nezaboravna putnička iskustva.
#experienceTTEC

Što ćete raditi

Pridruživanje našem TTEC timu u Ateni tijekom sezone može biti uzbudljiva prilika za 
stjecanje međunarodnog radnog iskustva dok uživate u živopisnoj kulturi i veličanstvenim 
pejzažima Atene. Ova sezonska pozicija nudi dragocjene vještine za rad u korisničkoj službi 
i putničkoj industriji, koje bi mogle otvoriti put dugoročnoj karijeri s našim nagrađivanim 
timom!

Želite li razviti ili unaprijediti svoju karijeru u turističkoj industriji?

Bilo da promptno odgovarate na upite klijenata, pružate savjete o proizvodima
Booking.com-a ili rješavate njihove probleme s osmijehom, vi ste ta ključna razlika između 
prosječnog i izvanrednog korisničkog iskustva.

Tijekom tipičnog dana, vi ćete

  • odgovarati na dolazne poruke i pozive suradnika i gostiju
  • provesti odgovarajuću istragu kako biste mogli pružiti potrebnu pomoć u rješavanju 
    njihovih problema
  • biti prva kontakt točka za vrhunske smještajne partnere širom svijeta, odgovarajući 
    na osnovna pitanja i upite poput promjena soba, cijena i dostupnosti, korištenja 
    ekstranet alata i sličnih tema
  • davati točne, pouzdane i potpune informacije koristeći odgovarajuće alate, metode i 
    postupke
  • osigurati visoku razinu usluge partnerima ili gostima te pružiti im pozitivno iskustvo

Čime vi pridonosite ovome radnom mjestu

  • Tečno govorite hrvatski i engleski jezik
  • Imate diplomu srednje škole ili njen ekvivalent 
  • Šest mjeseci ili više iskustva u korisničkoj službi, ugostiteljstvu, maloprodaji ili F&B 
    uslugama
  • Prepoznavanje, primjenjivanje i objašnjavanje znanja o proizvodima i uslugama vam
    je jača strana
  • Posjedujete visoku razinu znanja rada na računalu
  • Brzi internet u tihom kućnom radnom okruženju
  • Stanovnik ste Grčke ili imate mogućnost preseljenja i brzog dobivanja radne dozvole 
    u Grčkoj

Što možete očekivati

  • Vodstvo koje je informirano, poticajno i uvijek prisutno
  • Raznolika i društveno usmjerena organizacija
  • Napredovanje u karijeri i obilje prilika za učenje namijenjenih ambicioznim 
    umovima
  • 25 dana godišnjeg odmora
  • Dostupna pomoć pri preseljenju
    Prilika da razvijete svoje vještine i znanje budući da se pozicija ambasadora brenda 
    za legendarni brend našeg klijenta ne pruža svakog dana
  • I da... tu su sve konkurentne naknade, mogućnosti bonusa za uspješnost i 
    pogodnosti koje biste očekivali, uz možda i poneku koja bi vas ugodno iznenadila

Malo više o vašoj ulozi

Osposobit ćemo vas da postanete stručnjak za temu u svom području, kako biste s 
povjerenjem mogli pružati najvišu razinu usluge, bilo putem glasovne komunikacije, 
razgovora ili e-pošte. Vjerujemo da već imate onaj neprocjenjivi sastojak koji se ne može 
naučiti – brižnu i podržavajuću prirodu koja će doći do izražaja dok pomažete klijentima. 
Imat ćete priliku upoznati sjajne nove prijatelje unutar TTEC zajednice i graditi svoju karijeru 
u dinamičnoj, obiteljskoj atmosferi.

Podnosit ćete izvješće svom voditelju tima. Doprinosit ćete uspjehu korisničkog iskustva i 
ukupnom uspjehu tima.

O TTEC-u

Naš posao je usmjeren na zadovoljstvo kupaca. To je sve što radimo. Od 1982. godine 
pomažemo tvrtkama da izgrade angažirana, zadovoljna i profitabilna iskustva klijenata, 
vođena našom jedinstvenom kombinacijom ljudskosti i tehnologije. Predstavljajući mnoge 
vodeće svjetske kultne i inovativne brendove, svakodnevno komuniciramo putem poruka, 
tekstova i video chata s milijunima kupaca. Ova izvanredna korisnička iskustva započinju s 
vama.

TTEC je ponosan što je poslodavac s jednakim mogućnostima. TTEC prihvaća i predan je 
stvaranju raznolike i uključive radne snage koja cijeni i potiče kulturu i različite perspektive 
unutar svojih globalnih timova. Nastojimo biti odraz zajednica kojima služimo ne samo kroz 
pružanje izvrsne usluge i tehnologije, već i kroz iskazivanje humanosti. Posebno nam je 
stalo da se svi naši zaposlenici osjećaju cijenjeno i ugodno pokazati svoje pravo „ja” na 
radnom mjestu. Kao globalna kompanija, svjesni smo da je raznolikost naša najveća snaga. 
Omogućuje nam sagledavanje projekata i ideja iz različitih perspektiva te svakom 
pojedincu pruža priliku da na jedinstven način doprinese vrijednošću.

Lokacija/DivisionAthens, Attica

Your potential has a place here with TTEC’s award-winning employment experience. As a Croatian-English Customer Service Associate (working either on-site in Athens or remotely in Greece) in support of our Booking.com team, you’ll be a part of bringing humanity to business. #experienceTTEC

Our purpose, team, and company culture are amazing, and our Great Place to Work® certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!

What You’ll be Doing 
Joining our TTEC Greece team for a season can be an exciting way to gain international work experience while immersing yourself in Athens vibrant culture and stunning landscapes. This seasonal position offers valuable skills in the customer service and travel industries that can potentially lead to a long-term career with our award-winning team!

Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences. 

During a Typical Day, You’ll 

  • Answer incoming communications from customers  
  • Conduct research to provide answers for customers to resolve their issues 
  • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. 
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes.  
  • Ensure a high level of partner service and a positive partner experience  

What You Bring to the Role 

  • Fluent in Croatian and English 
  • High school diploma or equivalent  
  • 6 months or more experience in customer service, hospitality, retail or F&B service
  • Recognize, apply and explain your product or service knowledge  
  • Computer savvy 
  • High speed internet in your quiet home work environment
  • Greece resident or ability to relocate and gain work authorization expediently to Greece

What You Can Expect 

  • Knowledgeable, encouraging, supporting and present leadership 
  • Diverse and community minded organization 
  • Career-growth and lots of learning opportunities for aspiring minds 
  • 25 days annual leave per year  

  • Relocation assistance available 
  • Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day 
  • And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you 

A Bit More About Your Role 
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. 

You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. 

About TTEC 

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. 

Location/Division Athens, Attica , Greece Job Requisition 047O3 Work From Home Yes
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Testimonial Profile

“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

Career growth matters

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.

Career Path

Our hiring process

hiring process

We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.

Learn more

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