Site Manager, Real Estate & Facilities

Your potential has a place here with TTEC’s award-winning employment experience.  As an Associate Reporting Analyst working onsite in Araneta, Cubai, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do 
Looking for an opportunity to lead the management of a safe, attractive, and functional workplace that supports an exceptional employee experience. Skilled in developing, implementing, and maintaining facility programs focused on continuous improvement, automation, global alignment, and best practices—all while strategically minimizing financial exposure for TTEC

During a Typical Day, You’ll

• Oversees space planning and management, including office layouts, furniture moves, reconfigurations, and process improvements.
• Conducts regular headcount and growth assessments to forecast and plan future space requirements.
• Manages day-to-day facility operations to maintain a safe, efficient, and compliant work environment.
• Serves as the primary liaison with landlords, vendors, and government agencies for permits, licenses, and regulatory compliance.
• Leads the Facilities team to meet departmental SLAs and KPIs, overseeing technicians, coordinators, reception, security, and vendor-managed services.
• Maintains and ensures optimal performance of facility systems such as HVAC, CCTV, elevators, utilities, UPS, FDAS, and emergency generators.
• Establishes and manages OPEX and CAPEX budgets, including purchase requisitions, invoice processing, and financial reporting.
• Develops and enforces vendor performance standards for janitorial, security, and maintenance services.
• Communicates proactively with stakeholders regarding facility projects, maintenance activities, and service timelines.
• Implements and monitors safety, security, and risk management policies, including information security compliance.
• Leads disaster preparedness, emergency response, and recovery initiatives in coordination with corporate headquarters.
• Maintains up-to-date architectural drawings, floor plans, and fixed asset records.
• Serves as point of contact for environmental, health, and safety compliance and related government coordination (DOLE, BFP, PEZA, DENR).
• Acts as Emergency Control Organization (ECO) Commander during emergencies, ensuring timely response and recovery actions.

What You Bring to the Role

• Minimum of 5–7 years of experience in facilities or workplace management, with at least 2 years in a managerial or supervisory role.
• Strong knowledge of building operations, including HVAC, electrical, plumbing, CCTV, elevators, utilities, UPS, and fire protection systems (FDAS).
• Proven experience in space planning, office fit-outs, and site maintenance.
• Skilled in budget management, including OPEX/CAPEX planning, financial reporting, and cost optimization.
• Familiarity with regulatory compliance and government coordination (DOLE, BFP, PEZA, DENR).
• Demonstrated ability to lead and motivate cross-functional teams, vendors, and contractors
• Strong background in health, safety, and environmental (HSE) management, including risk mitigation and emergency preparedness.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite