Compliance Lead
Compliance Lead
Job Profile Summary
The Compliance Lead ensures the business remains in compliance with governmental requirements. Is responsible for overseeing compliance procedures, policies, and metrics to ensure all requirements are met. Performs detailed research of issues in order to assure the business remains in compliance with contractual obligations. The lead is responsible for providing education, implementation, and evaluation of procedures as well as communicating and documenting all client compliance escalations issues to ensure resolutions are time.
Job Description
- Maintains a high Level of understanding of relevant laws and regulations as well as contact center policies and procedures.
- Responsible for tracking performance and reporting trends in order to influence positive results.
- Creates reports on performance measurement and Key Performance Indicators (KPIs) to assist with the facilitation of the business outcomes.
- Collaborates with the operations teams to ensure all compliance metrics are met.
- Attends compliance meetings and provide insights that impact compliance errors.
- Assists in resolving any compliance errors or trends.
- Inspects audits and oversees internal functional teams on a client/company specific compliance.
- Communicates efficiently and effectively with leadership on all compliance impacts.
Ideal Qualifications
- Project leadership experience.
- Technical expertise, reporting, company/industry knowledge and the ability to provide compliance reports.
- Experience with building, collecting and validating data.
- Excellent knowledge with Microsoft Office products to include MS Word, Excel and PowerPoint.
- High degree of organizational skills and Time Management.
Related Jobs
-
Customer Service Representative Resume: Examples to Follow & Get Your Dream Job
Learn how to create a standout customer service representative resume with examples that highlight your skills and help you land your dream job.
-
10 Customer Service Hard Skills & How to Develop Them
Master 10 essential customer service hard skills. Get practical tips and strategies to enhance your professional capabilities.
-
3 Ways to Light Up Your Career with Purpose
Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.