Vehicle Programs Analyst

Position Summary

The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Duties and Responsibilities

· Provide administrative assistance to Vehicle Programs personnel

· Administer support for the "M" (Manufacturer) Plate Program

· Support our Co Car, AXZ, and Ford Fleet Care Call Centers

· Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

· Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

· Process billing invoices from vendors and dealerships for delivered vehicles

· Process tickets, tolls, citations, etc

· Process vehicle title, plates, and registrations

· Process and monitor vehicle orders

· Process vehicle returns, title corrections, and auction disposal

· Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

· Customer account maintenance

· Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

· Update and maintain policies, programs, and other documentation in Life@Ford, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc

· Perform as a back-up for other Vehicle Program personnel when necessary

· Perform duties that require signing as a company agent and/or department notary

Education

· High school diploma required; Bachelor’s degree preferred

Experience

· 3 years administrative office experience required

· Experience using mainframe and web system applications

Skills

· Critical thinking, problem solving, and analytical skills

· Strong planning and organizing skills

· Strong communication skills that demonstrate knowledgeable, proactive and clear communication

· Excellent customer service skills to include a positive mindset that actions self-control

· Excellent time management skills

· Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

· Proficient in MS Office (i.e. Outlook, Word, and Excel)

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