Payment Processing Specialist – Full Time

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Payment Processing Specialist working onsite and Part time in Clifton Forge, VA you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position requires you to reside within 75 miles of Clifton Forge, VA.

What You’ll be Doing

Have a passion interpreting financial information? You'll analyze financial information to prepare reconciliations and other financial reports. Whether it's providing audits that can help the customer reconcile their financial transactions, resolving their concerns with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Analyze and resolve chargebacks from credit card transactions
• Prepare and reconcile transactions and report discrepancies
• Generate and mail letters as directed
• Process, verify, and apply applicable fees to customer accounts/violations within one business day of receipt
• Reconcile transactions and balances to maintain accurate accounts 

What You Bring to the Role

• Experience in Bank Reconciliation is a plus
• Accuracy-driven and passionate to keep organized in your work
• Proficiency in Microsoft excel (can maintain complex spreadsheets - intermediate level)
• Excellent written, verbal, and interpersonal communication skills.
• 6 months or more of customer services experience
• High school diploma or equivalent

Physical requirements of the Role

• No heavy lifting is expected.  Exertion of up to 10 lbs. of force occasionally may be required

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16.25 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit www.hellottecbenefits.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a manager. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.