Reporting Analyst

At TTEC, we’re all about the Human Experience. Elevated. As a Reporting Analyst in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What you will be doing:

Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Associate Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development. 

On a typical day, you will be:

·Working US Operating hours

·Developing new reports both proactively and in response to client request to improve operational efficiencies

·Maintaining database records and performing routine audits of data validating proper site, client, and project relationships

·Providing ad-hoc reporting support to client / operations

·Additionally, you may also need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other client related tools

As a part of the TTEC reporting team, you will be expected to:

·Deliver timely and accurate agent level performance, efficiency, and reliability reporting. 

·Daily, Weekly and Monthly performance reports / Dashboards

·Empower EDS tasks – once the analyst is a certified EDS

·CPI Updates 

·Other Ad-hoc reporting needs

·Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system.

Why you? What you bring:

·Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following:

·Experience in reporting (operations and financial) is preferred

·2+ years call center or outsourcing experience

·Business Intelligence Platform Administration (Tableau, Genesys etc.) experience is preferred

·Ability to deliver high-quality results, on time and on target

·Ability to work cooperatively with stakeholders and team member to resolve the issues on hand

·Enjoy the excitement of a dynamic environment

·Exemplary communication skills to include written, verbal skills and superior listening skills

·Bachelor’s degree in a business-related field or equivalent preferred

·Advanced skill in Excel, SharePoint and other MS Office applications

·Must be able to work within US operating hours

As a TTEC Customer Experience Champion, you will enjoy:

·Career-growth and lots of learning opportunities for aspiring minds

·Fun, talented, and witty teammates

·Knowledgeable, encouraging, and present leadership

·Family-friendly environment

·Free-spirited, theme-based employee events

·Diverse and community-minded organization

·And yes…all the competitive pay, performance incentives, and benefits you’d expect

·And most importantly… a positive and optimistic attitude and outlook

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.