Systems Software Principal Engineer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Systems Software Principal Engineer working hybrid in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

You’ll be responsible for key functions that ensure the functionality and stability of the Windows server environment. Bring your in-depth understanding of various aspects of systems engineering, management and infrastructure related to the Microsoft product stack. You’ll design, implement and support tools and concepts including but not limited to:

·Windows Core Services (Active Directory, DNS, DHCP, GPO, DFS, PKI, clustering)

·Systems Management (SCCM/MEMC, Desired Configuration Management, PowerShell)

·Identity Management and MFA (Ping, Okta)

·Cloud Integration and Access Management (O365, Azure, AAD, GCP, on-prem AD)

·Mail and Communication (Proofpoint, Exchange, O365, Google Workspace)

·Audit and Vulnerability Management (FedRAMP/PCI/CAP/HIPPA/SOX, Server update and software management)

During a Typical Day, You’ll

·You’ll provide engineering support and technical expertise of a highly distributed multi-domain Active Directory Forest

·Develop and maintain complex script-based solutions utilizing Microsoft PowerShell

·Engineer effective industry best practice focused Windows based services and solutions

·Interface with internal and external customers and third-party teams for configuration, integration and deployment activities

·Deploy and maintain support tools, and automation of deployment/troubleshooting routines relevant to the infrastructure

·Document, schedule, conduct and test system changes in accordance with TTEC operational guidelines.

·Ability to work on an On-Call rotation, nights and weekends as required

What You Bring to the Role

·BA/BS in CS/IS or related degree or equivalent experience

·5-7 years of expertise installing, configuring, and maintaining Windows Server 2012R2 through current branch

·Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, SCCM/MEMC etc.)

·Detailed understanding of advanced Windows Services including Terminal Services, IIS Server, SCCM/MEMC, Exchange Server/O365/Azure, Hyper-V.

·Detailed and demonstrated understanding of Windows based LDAP, ADSI, DNS, DHCP, PKI

·Understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies

·Experience with compliance and audit processes, SOX, SAS 70/SSEA 16, HIPAA and PCI requirements and reporting

·Current Microsoft Certified IT Professional or MCSE

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid