MTA Court Analyst

Bringing smiles is what we do at TTEC… for you and the customer. As aCourt Administrative Specialist working remotely in New York state, you will play a vital role in creating and delivering amazing customer experiences by assisting the day-to-day operations of the violation enforcement clerks while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing 

Do you have a passion for organization and attention to small details?  Task oriented and love helping others? In this role, you’ll interact with other team members in ensuring the Violation Enforcement Program is managed according to legislation and Business Rules. You will also monitor productivity of accounts worked, quality check administrative review material, and help manage escalated issues.

During a Typical Day, You’ll

• Assist supervisor in ensuring the team performs well while maintaining compliance with all regulatory and legal obligations 
• Processing toll violation court documents and attend court proceedings if needed which may include ensuring compliance with applicable state law and authority regulations and vehicle and driver data validations
• Conducting research through various state and local databases and information sources to ensure data accuracy
• Creating an overall positive toll user experience by being the advocate for law and service abiding drivers 

What You Bring to the Role

• 2+ years of Customer Service experience plus post-secondary education
• Knowledge of court procedures and legal terminology
• Proficiency in Microsoft Office Suite
• Excellent written and oral communication skills
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level 
• A solution-oriented mindset to ensure happy customers

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $29.40 per hour plus performance bonus opportunities
  
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visitwww.hellottecbenefits.comfor more information.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.