Bilingual Customer Service Representative (Spanish/Portuguese)
Overview
Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.
Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!
Being part of the TTEC family has its benefits
We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.
Job Details
We are looking for talented people to help us deliver exceptional bilingual (Spanish) customer service as a Bilingual Customer Service Representative at TTEC - WORKING REMOTE initially, and later working from the office location (Santo Amaro region). Our client is a technology global leader of cloud data services.
Responsibilities:
- Customer service to generate business opportunities for executives from all over Latin America
- Providing information regarding a technology solution
- Prospection for arranging meetings and confirming the participation of executives in events
- Database update and spreadsheet filling
Requirements:
- Fluent level of Spanish
- High School Diploma
- Experience in Customer Service
- Excellent interpersonal relationship, teamwork spirit, ease in mastering and assimilating new tools
- Strong verbal and written communication skills
- Easy access to the Santo Amaro region
Plus:
- Completed or ongoing higher education in the technology field
- Sales Force experience
Skills:
- Computer skills, especially in MS Excel
- Ease in mastering tools
- Trustworthy and professional about the use of the confidential information you have access to
- Focus on quality of service and respect for deadlines and customer care
Additional information:
Salary: R$ 1.667,88+ VT + VR or VA
Benefits: Medical Insurance, Dental Insurance, Nursery Aid, Life Insurance, Growth opportunities, Dynamic and Friendly Working Environment, Partnerships with Universities, Language Schools and Gyms (GymPass)
Schedule: 125 h (part-time)
Location: Santo Amaro (Cenesp)
Hiring Regime: CLT
Why TTEC?
As a leading global provider of experience, engagement and growth solutions, TTEC helps companies offer their customers simple, personal and amazing experiences across all communication channels.
At TTEC you can enjoy a dynamic career that offers exciting opportunities for professional development and career growth. Our dynamic and inclusive culture is based on a set of values that guide our relationships with our business partners, our clients and each other.
Founded in 1982 and with more than 50,000 employees operating on six continents, we combine technology and humanity to help our business partners deliver an excellent customer experience, building loyalty and expanding their business. Together, our two divisions (TTEC Digital and TTEC Engage) help companies make every customer contact-whether in person, online, over the phone, in social media, or through a mobile app-simple, personal, and exceptional!
Not only will you have the chance to create amazing experiences for yourself, you will help create them for others. So join our team and take your career to amazing places!
TTEC is proud to be an equal opportunity employer and prioritizes hiring people with disabilities (Law 8,213)
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“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India
Position Profile
What makes an amazing customer experience champion? Check it out below!
- Empathetic listener
- Helpful
- Organized
- Problem solver
- Digitally savvy
- Trustworthy
Career growth matters
When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.
Our hiring process
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Step 1 - Apply
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Step 2 – Assessment
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Step 3 – Interview
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Step 4 – Potential job offer
We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.
Learn more
