Bilingual Customer Service Representative (Spanish/Portuguese)
VISÃO GERAL
Nosso objetivo é satisfazer os nossos clientes! Por isso, humanizamos os negócios. Somos as pessoas e a tecnologia avançada por trás de muitas das empresas mais renomadas do mundo.
Gostaria de deixar o dia das pessoas mais positivo? Seja fornecendo respostas rápidas aos clientes, prestando consultoria sobre produtos ou encontrando soluções para os problemas deles com um sorriso no rosto, você será a diferença entre do experiência do cliente ser razoável e incrível.
Você é fundamental para impactar a experiência do cliente, do consumidor e do funcionário. E nossa equipe de experiência do cliente é um dos principais motivos pelos quais somos uma empresa com cultura premiada!
Fazer parte da família TTEC tem seus benefícios
Trabalhamos com afinco para conquistar seu sorriso todos os dias. Quer você trabalhe em casa ou em uma de nossas incríveis unidades, temos benefícios e programas para você e sua família.
DETALHES DA VAGA
We are looking for talented people to help us deliver exceptional bilingual (Spanish) customer service as a Bilingual Customer Service Representative at TTEC - WORKING REMOTE initially, and later working from the office location (Santo Amaro region). Our client is a technology global leader of cloud data services.
Responsibilities:
- Customer service to generate business opportunities for executives from all over Latin America
- Providing information regarding a technology solution
- Prospection for arranging meetings and confirming the participation of executives in events
- Database update and spreadsheet filling
Requirements:
- Fluent level of Spanish
- High School Diploma
- Experience in Customer Service
- Excellent interpersonal relationship, teamwork spirit, ease in mastering and assimilating new tools
- Strong verbal and written communication skills
- Easy access to the Santo Amaro region
Plus:
- Completed or ongoing higher education in the technology field
- Sales Force experience
Skills:
- Computer skills, especially in MS Excel
- Ease in mastering tools
- Trustworthy and professional about the use of the confidential information you have access to
- Focus on quality of service and respect for deadlines and customer care
Additional information:
Salary: R$ 1.667,88+ VT + VR or VA
Benefits: Medical Insurance, Dental Insurance, Nursery Aid, Life Insurance, Growth opportunities, Dynamic and Friendly Working Environment, Partnerships with Universities, Language Schools and Gyms (GymPass)
Schedule: 125 h (part-time)
Location: Santo Amaro (Cenesp)
Hiring Regime: CLT
Why TTEC?
As a leading global provider of experience, engagement and growth solutions, TTEC helps companies offer their customers simple, personal and amazing experiences across all communication channels.
At TTEC you can enjoy a dynamic career that offers exciting opportunities for professional development and career growth. Our dynamic and inclusive culture is based on a set of values that guide our relationships with our business partners, our clients and each other.
Founded in 1982 and with more than 50,000 employees operating on six continents, we combine technology and humanity to help our business partners deliver an excellent customer experience, building loyalty and expanding their business. Together, our two divisions (TTEC Digital and TTEC Engage) help companies make every customer contact-whether in person, online, over the phone, in social media, or through a mobile app-simple, personal, and exceptional!
Not only will you have the chance to create amazing experiences for yourself, you will help create them for others. So join our team and take your career to amazing places!
TTEC is proud to be an equal opportunity employer and prioritizes hiring people with disabilities (Law 8,213)
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“Eu me sinto muito bem preparado. A TTEC promove a transparência e o trabalho em equipe e valoriza as novas ideias. A TTEC acredita na formação de melhores profissionais e tem programas de desenvolvimento. Nos sentimos muito motivados pelo fato de podermos ganhar e aprender ao mesmo tempo!” Ankit, Gerente Sênior de Vendas da TTEC Índia
Perfil da posição
O que caracteriza um extraordinário campeão de experiência do cliente? Confira abaixo!
- Ouvinte atencioso
- Colaborador
- Organizado
- Solucionador de problemas
- Conhecedor do mundo digital
- Confiável
Escolha sua própria trajetória profissional
Ao entrar para a TTEC, sua carreira será tão única quanto você. Conforme você se destaca na primeira função que escolheu, pode decidir se é a opção perfeita. Você crescerá com o treinamento complementar e se tornará ainda melhor. E você também pode decidir se gostaria de aprender novas habilidades ou expandir ainda mais sua experiência atual. Você trabalhará com seu gerente para desenvolver sua trajetória de carreira personalizada. Você pode incluir o desenvolvimento para uma função de supervisão, a transição para treinamento ou planejamento de pessoal ou talvez até mesmo recrutamento, onde você será um embaixador da marca para o próximo colaborador da TTEC.
Vida na TTEC
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