Bilingual Customer Service Representative (Spanish/Portuguese)
APERÇU
Notre métier, c'est de rendre les clients heureux ! Nous apportons de l'humanité aux entreprises. Nous sommes les personnes et les technologies de pointe qui se cachent derrière un grand nombre des marques les plus emblématiques du monde.
Prêt à égayer la journée des gens ? Qu'il s'agisse d'obtenir rapidement des réponses pour les clients, de les conseiller sur les produits avec compassion ou de trouver des solutions à leurs problèmes avec le sourire, vous ferez la différence entre une expérience client moyenne et une expérience exceptionnelle.
Vous jouez un rôle déterminant dans l'expérience des clients et des employés. Et c'est en grande partie grâce à notre équipe chargée de l'expérience client que notre culture et notre entreprise ont été récompensées !
Faire partie de la famille TTEC a ses avantages
Nous travaillons dur pour mériter votre sourire chaque jour. Que vous Télétravaillez ou sur l'un de nos sites, nous avons des avantages et des programmes pour vous soutenir, vous et votre famille.
DÉTAILS DE L'EMPLOI
We are looking for talented people to help us deliver exceptional bilingual (Spanish) customer service as a Bilingual Customer Service Representative at TTEC - WORKING REMOTE initially, and later working from the office location (Santo Amaro region). Our client is a technology global leader of cloud data services.
Responsibilities:
- Customer service to generate business opportunities for executives from all over Latin America
- Providing information regarding a technology solution
- Prospection for arranging meetings and confirming the participation of executives in events
- Database update and spreadsheet filling
Requirements:
- Fluent level of Spanish
- High School Diploma
- Experience in Customer Service
- Excellent interpersonal relationship, teamwork spirit, ease in mastering and assimilating new tools
- Strong verbal and written communication skills
- Easy access to the Santo Amaro region
Plus:
- Completed or ongoing higher education in the technology field
- Sales Force experience
Skills:
- Computer skills, especially in MS Excel
- Ease in mastering tools
- Trustworthy and professional about the use of the confidential information you have access to
- Focus on quality of service and respect for deadlines and customer care
Additional information:
Salary: R$ 1.667,88+ VT + VR or VA
Benefits: Medical Insurance, Dental Insurance, Nursery Aid, Life Insurance, Growth opportunities, Dynamic and Friendly Working Environment, Partnerships with Universities, Language Schools and Gyms (GymPass)
Schedule: 125 h (part-time)
Location: Santo Amaro (Cenesp)
Hiring Regime: CLT
Why TTEC?
As a leading global provider of experience, engagement and growth solutions, TTEC helps companies offer their customers simple, personal and amazing experiences across all communication channels.
At TTEC you can enjoy a dynamic career that offers exciting opportunities for professional development and career growth. Our dynamic and inclusive culture is based on a set of values that guide our relationships with our business partners, our clients and each other.
Founded in 1982 and with more than 50,000 employees operating on six continents, we combine technology and humanity to help our business partners deliver an excellent customer experience, building loyalty and expanding their business. Together, our two divisions (TTEC Digital and TTEC Engage) help companies make every customer contact-whether in person, online, over the phone, in social media, or through a mobile app-simple, personal, and exceptional!
Not only will you have the chance to create amazing experiences for yourself, you will help create them for others. So join our team and take your career to amazing places!
TTEC is proud to be an equal opportunity employer and prioritizes hiring people with disabilities (Law 8,213)
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« Je me sens très responsabilisé. TTEC encourage la transparence et le travail d'équipe et apprécie les nouvelles idées. TTEC croit en la formation de meilleurs professionnels et propose des programmes de développement. Le fait de pouvoir gagner de l'argent et apprendre en même temps nous donne beaucoup de pouvoir ! » Ankit, directeur principal, livraison des ventes, TTEC Inde
Profil du poste
Qu'est-ce qui fait d'un champion de l'expérience client un champion hors pair ? Découvrez-le ci-dessous !
- Écouteur emphatique
- Utile
- Organisé
- Une personne qui résout les problèmes
- Connaissance du monde numérique
- Digne de confiance
Choisissez votre propre parcours professionnel
Lorsque vous rejoignez TTEC, votre parcours professionnel est aussi individuel que vous l'êtes. Au fur et à mesure que vous excellerez dans le premier poste que vous aurez choisi, vous déciderez peut-être que ce poste vous convient parfaitement. Vous évoluerez grâce à une formation supplémentaire et deviendrez encore meilleur. Vous pouvez également décider d'acquérir de nouvelles compétences ou d'approfondir votre expérience antérieure. Vous travaillerez avec votre responsable pour élaborer votre parcours professionnel personnalisé. Vous pourriez par exemple évoluer vers un poste de chef d'équipe, passer à la formation ou à la gestion de la main-d'œuvre, voire au recrutement où vous deviendrez l'ambassadeur de la marque pour le prochain affilié de TTEC.
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