Spanish-English Customer Success Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Spanish-English Customer Success Account Manager  working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!

What You’ll be Doing

Are you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!

During a Typical Day, You’ll

• Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue
• Conduct research on customer contracts and history using platforms like Sales Navigator and Zoom Info to uncover upselling and cross-selling opportunities 
• Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions 
• Manage your pipeline effectively, providing accurate updates to management on progress and forecasts 
• Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.   
• Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.

What You Bring to the Role

• Excellent verbal and written communication skills in Spanish and English
• 1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling
• Strong understanding of cloud-based solutions and subscription models
• Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media 
• Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets
• Ability to analyze customer data and market trends to identify growth opportunities
• Confidence in presenting to and advising C-suite decision makers

What You Can Expect

• Monday - Friday work week (no weekend shifts!)
• Supportive of your professional development, career growth initiatives and opportunities
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.
• Visit https://mybenefits.ttec.com for more information.
• Hundreds of free courses to support your career growth wherever that may take you.

A Bit More About Your Role

As a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

 As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.