Human Resources Coordinator

At Percepta, we bring first-class service across each market we support. As a Human Resources Coordinator working in Houston, TX, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
The Human Resources (HR) Coordinator I supports day-to-day human resources operations and special projects.  This position will be responsible for providing human resources (HR) and administrative support, including human resources processing to include data entry directly into the human resources information system, onboarding, local benefits administration, and general HR inquiries.

During a Typical Day, You’ll

Duties and Responsibilities

·         Ensure all paperwork for employee status changes is complete, logged, and filed appropriately using an established checklist

·         Update Oracle with employee changes keying directly into the system from approved change requests

·         Update and distribute employee change reports

·         Notify the Information Technology department of changes needed to employee access to various systems through promotions, transfers, or terminations

·         Maintain accurate employee files

·         Refer employees with employee relations issues to the appropriate HR Business Partner, Sr. HR Business Partner, or HR Manager

·         Ensure all Family Medical Leaves (FMLA), Americans with Disabilities (ADA), and/or other types of leaves of absence (LOA) are properly documented and coordinated with the HRBP, Sr. HRBP, or HR Manager on missing and/or needed information

o    As necessary, work with LOA vendor, LeaveSource on missing information, leave status, and return to work

·         Maintain confidentiality of all employee related issues

·         Assists with Site HR Compliance audits

·         Administers site Perci Perks program and works with Organizational Development team to ensure a smooth and accurate process is followed

·         Audits human resources courses in Percepta College for completion, ensuring compliance

·        Track and facilitate the Tuition Reimbursement process, ensuring correct documentation received and administered to the policy

·         Work on activities and/or projects as requested by HR team and/or HR Leadership

Employment

·        Assist with new hire on-boarding as needed

·        Create employee files and audit new hire paperwork for accuracy and completion prior to filing

·        Ensure I-9 compliance and that all information is entered accurately for all new hires within the first 3 days of employment

·        Track Corrective Actions (CAs) and Performance Improvement Plans (PIPs), ensuring signed copies are in the employee files

HR Systems and Benefits

·        Use the Human Resources Information System (HRIS) to perform employee record maintenance and new hire set up, including agency employees and contractors

·        Coordinate Health and Wellness initiatives with the Site Admin and TTEC Benefits team

·        Answer basic benefits questions for employees seeking assistance and guide them to resolution of their issue, escalating as needed to the Benefits team

·        Assist employees in submitting documentation to maintain and/or change their benefits

o    Open AskNow tickets with the TTEC Benefits Team as needed to resolve employee issues

·        Answer general timekeeping questions from employees and escalate to the Payroll department for further resolution as needed

What You Bring to the Role 

Education

·         Associate of Arts or Associate of Science degree required, preferably in Human Resources, Organizational Development, or Business Administration

Experience

·         0 - 1 years’ business work experience required, preferably in HR/OD or Administrative support.

·         Intermediate level proficiency in navigating personal computers, applications, Adobe, Visio, and Microsoft Office Products (Outlook, Word and Excel) is required

·         Human Resource Information Systems (HRIS) experience is preferred

Skills and Knowledge

·         Understanding of how the HR function works and supports the business

·         Knowledge of HR laws and/or practices within multiple states a plus

·         Possess a high degree of professionalism

·         Excellent oral and written communication skills

·         Strong customer service orientation

·         Strong analytical skills

·         Detail oriented with high level accuracy

·         Excellent reliability and attendance

·         Ability to maintain confidentiality and ability to handle sensitive material

·         Ability to learn quickly and multi-task

·         Ability to prioritize activities in a fast-paced and dynamic environment

·         Exceptional time management skills

·         Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development

·         Ability to work well and interact with others at varying organizational levels

·         Must be able to provide excellent customer service to all Percepta employees

Other

·         Available to work or travel outside normal work schedule when necessary

What You Can Expect 

·         Health/Dental/Vision/Life Insurance

·         Flexible Spending Account (FSA) and Health Savings Account (HSA)

·         401(k) with company match

·         Vacation/Sick Time and Paid Holidays

·         Tuition Reimbursement

·         Employee Assistance Program

·         Employee Discount Program

·         Training and Development Programs (Percepta College)

·         Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
Hours are Monday-Friday: 8:00 AM - 5:00 PM.

Available to work or travel outside normal work schedule when necessary.

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions

Respect– a team that is accountable, dependable, and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such bank account details from applicants at any point in the recruitment process.