Manager II, Sales Service Delivery

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment 
experience. As a Sales Service Delivery Manager working onsite Tempe, Arizona you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more 
about the industry, gain direct management experience, and work closely with an iconic brand? In this 
role, you’ll support and motivate the team  to make sure they’re on track to meet goals and motivate 
their teams. You’ll work to answer associate questions, resolve issues, provide feedback and know when 
to escalate to the next level of support. You’re an instrumental part in creating and maintaining a 
positive work environment for your team, ensuring we meet client requests and needs and acknowledge 
a job well done.

You’ll report to the Senior Manager of Operations. We’re looking for an experienced leader to Act as one, as 
you will encourage and motivate you team to resolve issues, accomplish goals and influence their career 
mobility.

During a Typical Day, You’ll
• Mentor agents to ensure achievement of company and client goals while addressing 
employee related issues and coordinating training on new or revised information relating to 
services, products or processes of projects
• Bring your time management and organizational skills to help support Team Leads on their 
multiple, complex, on‐going tasks and projects

What You Bring to the Role
• Associate degree, technical school, equivalent work experience or sales management 
experience
•Minimum 1 year call center or equivalent work experience 
• Continuously promote a performance-driven culture and always work towards reaching for 
amazing
• Consistently mentor and inspire others 
• Engage and support your team in making sure they have the proper tools and systems to 
accomplish day-to-day tasks
• Customer focused mindset
• Computer experience

What You Can Expect 
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd 
expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

The anticipated range is $65,000 annually. Actual compensation offered to a candidate may vary based on geographic location, work experience, education, and/or skill levels.

https://www.ttecjobs.com/en/us-employee-benefitsfor more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies 
build engaged, pleased, profitable customer experiences powered by our combination of humanity and 
technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, 
text, and video chat with millions of customers every day. These exceptional customer experiences start 
with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive 
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender 
identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to 
building a diverse and inclusive workforce that respects and empowers the cultures and perspectives 
within our global teams. We aim to reflect the communities we serve, by not only delivering amazing 
service and technology, but also humanity. We make it a point to make sure all our employees feel 
valued, belonging, and comfortable being their authentic selves at work. As a global company, we know 
diversity is our strength because it enables us to view things from different vantage points and for you 
to bring value to the table in your own unique way.

#LI-Onsite