Network Administrator

Your potential has a place here with TTEC’s award-winning employment experience. As a Network Administrator working hybrid (2 days per week on-site) in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Are you passionate about keeping complex networks running and solving problems when they matter most? Are you analytical, hands-on and energized by helping customers? In this role, you’ll join a customer solution center team providing remote service for a leading technology client, solving technical business-system and application problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. You’ll apply your networking expertise to resolve common and complex issues, recommend the right alternatives and use independent judgment to select the best solution.

During a Typical Day, You’ll

• Resolve technical issues coming from internal or external businesses, end-user contacts and proactive notification systems
• Respond to service, product, technical and customer-related questions on features, specifications and repairs for current and discontinued products, parts and options, based on customer entitlement (warranty through mission-critical)
• Proactively help internal and external businesses and end users avoid or reduce the occurrence of problems
• Review and resolve complex business issues, recommending appropriate alternatives
• Lead or support teams and projects when needed, providing direction, validating information and supporting effective team decision-making
• Document solutions for use by other technicians and customers, and contribute to technical action plans
• Work within ITIL (Information Technology Infrastructure Library) based service management processes
• Represent the company in face-to-face customer visits, vendor meetings or industry events when required

What You Bring to the Role

• Vocational/technical certification, associate degree, or equivalent practical experience; a BA/BS is preferred
• Typically 3–5 years of experience in relevant technologies and customer environments
• Hands-on experience with core networking technologies, including switching, routing, VPNs, firewalls and load balancers
• Software and hardware knowledge of network devices
• Experience troubleshooting in a technical environment, with excellent analytical and problem-solving skills
• Advanced proficiency with case management databases and tools
• Excellent verbal and written communication skills in the language(s) to be supported, and superior customer service skills
• Ability to lead resolution activities with escalated customers and to mentor new agents
• Willingness to take part in standby coverage a few days per month, being available to pick up your phone on designated days between 8:00 PM and 8:00 AM

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

The anticipated salary for this role is 2,600 EUR gross per month.

A Bit More About Your Role

You’ll work closely with TTEC colleagues and with our client’s customers, onsite engineering personnel and Authorized Service Providers, so you’ll see first-hand how your work keeps customer environments running reliably. We value curiosity and a love of learning: if you’re keen to keep growing your networking expertise, we want to hear from you. You’ll also have a chance to make great new connections within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

Working hours and standby: standard working hours are Monday to Friday, 9:00 AM–6:00 PM, in a hybrid model with 2 days per week on-site in Sofia. In addition, you’ll take part in standby coverage for a few days per month, being available to pick up your phone on designated days between 8:00 PM and 8:00 AM. The time you actually work during standby is treated as overtime and paid at the applicable increased rate, and the standby time itself is compensated in accordance with Bulgarian legislation.

You’ll report to a Manager. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.