Customer Service Representative – English (On-site, Santa Rosa, Laguna)
APERÇU
Notre métier, c'est de rendre les clients heureux ! Nous apportons de l'humanité aux entreprises. Nous sommes les personnes et les technologies de pointe qui se cachent derrière un grand nombre des marques les plus emblématiques du monde.
Prêt à égayer la journée des gens ? Qu'il s'agisse d'obtenir rapidement des réponses pour les clients, de les conseiller sur les produits avec compassion ou de trouver des solutions à leurs problèmes avec le sourire, vous ferez la différence entre une expérience client moyenne et une expérience exceptionnelle.
Vous jouez un rôle déterminant dans l'expérience des clients et des employés. Et c'est en grande partie grâce à notre équipe chargée de l'expérience client que notre culture et notre entreprise ont été récompensées !
Faire partie de la famille TTEC a ses avantages
Nous travaillons dur pour mériter votre sourire chaque jour. Que vous Télétravaillez ou sur l'un de nos sites, nous avons des avantages et des programmes pour vous soutenir, vous et votre famille.
DÉTAILS DE L'EMPLOI
Pay: ₱24,000–₱27,000 per month, plus 20% night differential
Location: On-site at TTEC Santa Rosa, Robinsons Sta. Rosa, Laguna
Schedule: Full time, 24/7 operations, with shifts and rest days that vary by program
Language: English
Experience: Senior High School graduate or at least 2 years of college completed
Training: Paid training starts on Day 1
Next training class:
- Join the November and December classes waitlist by applying to be the first to get a call should a spot become available.
- Last day to join the next training class: February 22, 2027
Apply in about 5 minutes
The job in 30 seconds
- You help customers solve problems by answering their calls and messages.
- You learn the product, find the answer and explain it clearly.
- You'll report to a Team Lead as part of the Operations department
Not sure yet? Here's a day at TTEC Santa Rosa: https://ow.ly/8OYN5105wny
What you'll do
- Answer incoming calls and messages from customers
- Research each issue and find the answer that fixes it
- Explain products and services in plain, friendly English
- Work with your Team Lead to keep getting better
What you need
- Senior High School diploma, or at least 2 years of college
- Old-curriculum high school graduates: 6 months of customer service or BPO experience
- Comfortable using a computer
- Able to work on-site in Santa Rosa, Laguna
Pay, perks and training
- Pay: ₱24,000–₱27,000 per month, plus 20% night differential
- Training: 3–4 weeks of paid from Day 1 live on-site training and coaching, can vary depending on the account.
- Benefits: Enjoy paid time off, health and wellness options, tuition reimbursement and free access to thousands of online courses to keep learning.
- Growth: Coaching, mentorship and room to be curious, with paths into Team Lead, Training, Workforce Management, Recruitment and more
- Perks: Easy to reach by public transport, a game room and sleeping quarters to recharge, team activities and recognition programs that celebrate great work.
What happens after you apply
- Online assessment – about 60 minutes, right after you apply
- Pass it and pick your own screening time
- Interview – 30-45 minutes, on-site or online
- Job offer and your training start date will be shared by the recruiters.
Most applicants hear from us the same day, with a one-day hiring process.
Where you'll work
A Great Place to Work® certified workplace in the Philippines.
TTEC Santa Rosa, 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna
Walk-ins welcome to apply in-person Monday to Friday, 10 AM to 4 PM
Photos, directions and reviews on Google Maps: https://ow.ly/bzCh5103n2j
Real questions
- Do I need BPO experience? Not for Senior High School graduates or those with at least 2 years of college. Old-curriculum high school graduates need 6 months of customer service or BPO experience.
- Is this work from home? No. This role is on-site in Santa Rosa.
- Is training paid? Yes, from day one.
- Can I apply in person? Yes! Walk-ins are welcome Monday to Friday, from 10am to 4pm.
- What will my work schedule be? Our recruiters will explain the details during your screening call.
We'll only contact you from @ttec.com official domain. We never charge fees. Ever. Learn about scams here: https://ow.ly/h5zP5103oMk
Learn more about TTEC, or ask for an accommodation, at TTECjobs.com.
Location/Division Santa Rosa, Province of Laguna, Calabarzon Job Requisition 04F1SNo jobs have been viewed recently.
« Je me sens très responsabilisé. TTEC encourage la transparence et le travail d'équipe et apprécie les nouvelles idées. TTEC croit en la formation de meilleurs professionnels et propose des programmes de développement. Le fait de pouvoir gagner de l'argent et apprendre en même temps nous donne beaucoup de pouvoir ! » Ankit, directeur principal, livraison des ventes, TTEC Inde
Profil du poste
Qu'est-ce qui fait d'un champion de l'expérience client un champion hors pair ? Découvrez-le ci-dessous !
- Écouteur emphatique
- Utile
- Organisé
- Une personne qui résout les problèmes
- Connaissance du monde numérique
- Digne de confiance
Choisissez votre propre parcours professionnel
Lorsque vous rejoignez TTEC, votre parcours professionnel est aussi individuel que vous l'êtes. Au fur et à mesure que vous excellerez dans le premier poste que vous aurez choisi, vous déciderez peut-être que ce poste vous convient parfaitement. Vous évoluerez grâce à une formation supplémentaire et deviendrez encore meilleur. Vous pouvez également décider d'acquérir de nouvelles compétences ou d'approfondir votre expérience antérieure. Vous travaillerez avec votre responsable pour élaborer votre parcours professionnel personnalisé. Vous pourriez par exemple évoluer vers un poste de chef d'équipe, passer à la formation ou à la gestion de la main-d'œuvre, voire au recrutement où vous deviendrez l'ambassadeur de la marque pour le prochain affilié de TTEC.
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