Bilingual Customer Service Representative

Postuler

Now offering a $15,000 MXN hiring bonus (*Applies only for new hires):

$3,500 MXN upon graduating from training (2 weeks) and Nesting (3 days), at the end of the first 2 weeks and with a minimum requirement of 100% attendance during those 2 weeks.
$5,500 MXN upon completion of a total of 6 weeks, with a minimum attendance requirement of 92% during those 6 weeks.
$6,000 MXN upon completing 90 days in production (after completing the first 6 weeks), with a minimum requirement of 92% attendance during those 90 days.

At Percepta, we bring first-class service across each market we support. As a Bilingual Customer Service Representative (English/Spanish) working on-site in Mexico City, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

In this role, you will work to assist customers with updating, modifying, or creating new car rental reservations. You will also resolve customer requests or issues via phone.

During a Typical Day, You’ll

Answer incoming communications from customers
Connect and resolve issues with customers using excellent verbal communication
Get in contact with different people and departments to ensure correct follow-up
Take inbound phone calls and follow up on outbound cases according to operational needs

What You Bring to the Role

High school diploma
At least one (1) year of technical support, troubleshooting or customer service experience.
Fluent in both Spanish and English (written and verbal)
Excellent communication skills
Problem-solving skills
Attention to detail
Ability to actively listen
Organizational skills
Computer skills

What You Can Expect

Starting pay rate of $85 MXN per hour
Loyalty Bonus (as of the second year worked)
12 days of vacation
Vacation Bonus (25% - 1st year; 50% - successive years)
Christmas Bonus (15 days)
Restaurant Card (after 90 days of employment)
Life Insurance (24 months of salary)
Training and Development opportunities (Percepta College)
Award-winning Employee Reward Program (Perci Perks
Employee Referral Program ($10,000 MXN after 90 days of employment)
Employee Discount

A Bit More About Your Role

Address: Avenida de la República 43, 06030, Ciudad de México, CDMX
48 hours weekly; Monday through Saturday

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions
Respect– a team that is accountable, dependable, and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness