Team Leader
Job Profile Summary The Supervisor is responsible for the daily activities within the contact center, overseeing a team of advocates, and ensuring best in class customer experience. The Supervisor works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management to drive performance metrics and overall adherence to policies and procedures. Job Description The Supervisor’s primary responsibility is leading and developing a team of advocates while managing and ensuring key performance metrics are adhered to.The supervisor will also be expected to support advocates by providing guidance and creating a motivational team environment.Assists in the resolution of complex customer related escalations. Job Responsibilities
Ideal Qualifications
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La humanidad ante todo | TTEC