Systems Software Principal Engineer

Your potential has a place here with TTEC’s award-winning employment experience. As a Systems Software Principal Engineer working (hybrid as needed by the business) in Denver, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What you’ll be doing:  

This senior engineering and management position is specific to the Endpoint Systems Engineering division and is responsible for providing vision and leadership in the planning, execution, delivery, and support of enterprise endpoint technology solutions, as well as hundreds of different LOB environments. 

The Systems Software Principal Engineer will lead high-performing teams capable of working effectively in a team environment, encouraging productivity and innovation. The engineer/leader will lead by example with a high level of professionalism, through sharing knowledge and expertise and providing ongoing feedback to achieve business and team goals. 

During a Typical Day, You’ll

• Lead teams responsible for managing and supporting endpoint solutions for both onsite and remote users. 

• Always ensure maximum system availability and reliability. 

• Oversee patch management processes and coordinate security remediation efforts. 

• Direct team initiatives for system upgrades and enhancements. 

• Participate in the analysis, design, development, and ongoing maintenance of software solutions supporting endpoint users. 

• Ensure timely resolution of all reported system issues. 

• Collaborate with the IT Project Management team during new project launches, coordinating team activities to meet project goals. 

• Support Technical Account Managers by addressing their endpoint solution application requirements for project accounts. 

• Manage and coordinate team efforts internally and with other IT departments to ensure seamless operations. 

• Develop and maintain comprehensive project plans for prioritized initiatives. 

• Lead efforts to identify and implement solutions that address business needs effectively. 

• Engage with various organizational units, providing technical expertise as the subject matter expert and delivering solutions in alignment with plans. 

• Allocate tasks across teams based on daily operational priorities. 

• Assist IT and Operations executives with technical escalations as needed. 

What You Bring to the Role

·Education & Experience: Bachelor’s degree in computer science, Engineering, or a related technology field (Information Systems Management preferred), or equivalent industry experience, with at least 5 years in a similar role including leadership and direct team oversight.

·Project & Team Leadership: Extensive experience managing large-scale projects and leading diverse teams, demonstrating excellent project management and prioritization skills.

·Technical Acumen: Strong understanding of IT architecture, current industry trends, emerging technologies, and product capabilities, coupled with proven expertise in Windows and server administration.

·Endpoint Management Expertise: Demonstrated hands-on experience with Azure/Intune, Cloud Virtual Desktop as a Service (DaaS), Microsoft Endpoint Configuration Manager (MECM) (including designing and deploying large-scale MECM server infrastructure), patch management, Group Policy Management, and Google Cloud management.

·Vendor & Relationship Management: Proven ability to manage vendor relationships and contracts effectively, alongside building and maintaining positive working relationships across all organizational levels.

·Communication & Presentation: Excellent communication skills (written, presentation, facilitation, collaboration), capable of clearly conveying technical concepts, ideas, and recommendations to both technical and non-technical stakeholders at all levels.

·Operational Skills: Exceptional time management, change management, analytical thinking, and problem-solving abilities, with a detail-oriented and highly organized approach to technical design and documentation.

·Adaptability & Tools: Adaptable and effective in fast-paced, rapidly changing environments, with experience in Tanium and Kandji considered an advantage.

What You Can Expect

·An annual incentive program

·Medical, dental, and vision

·Tax-advantaged health care accounts

·Financial and income protection benefits

·Paid time off (PTO) and wellness time off

·Tuition reimbursement and access to thousands of free online courses

Visit TTEC Benefits for U.S. Employees | TTEC for more information.

The anticipated range is$105,000-120,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid