Sales Representative

Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Representative in support of Qantas working in Gosford, Australia, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Australia says it all! 

What You’ll Do

Are you results-focused and love to help others? Do you have a passion for maximizing sales opportunities? In this role, you’ll use your needs-based sales approach effectively, recommending client products that match each member’s lifestyle and requirements. Focused on educating the customer on their current product(s), you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You'll report to the Sales Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

• Liaise with tour operators, operations departments, hotels, and other organisations where required  
• Maintain a comprehensive knowledge of the Hotels & Holiday products, pricing and operators  
• Accurately process bookings in the computerised reservations system and undertake any associated administration tasks  
• Delivering exceptional service in order to sell flights, accommodation, cruises, tours and related travel over the phone, Chat and via email    
• Bring your strong product and brand knowledge, goal setting experience, and passion to negotiate and close a sale, handle objections and rebuttals during customer interactions

What You Bring to the Role

• One year or more sales experience in a similar field.
• Experience supporting flight, hotel, and holiday booking processes would be beneficial
• Experience in B2B and B2C environment preferred  
• Self-starter and results-oriented  
• Ability to manage communications and full lifecycle sales in an omnichannel communication environment, which could include outbound sales, email and chat  
• Flexibility to work rotating shifts that could include weekdays 9am to 8pm and Saturdays 9am to 2pm  
• Hybrid working model – Work remotely after completing classroom training & on the job learning on Site in Gosford

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership

• Diverse and community minded organization

• Career growth and continuous learning opportunities for aspiring minds

• Competitive salary of $65k base + superannuation

• The opportunity to work in a hybrid working environment

• And yes... performance bonus opportunities and most of the benefits you'd expect and maybe a few that might pleasantly surprise you like

            o Achievable commissions and performance-based bonuses

            o Potential to earn frequent flyer points and program benefits, such as discounted hotels

            o Tenure reward payments at your anniversary

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.