Human Resources Business Partner

Human Resources Business Partner I

At Percepta, we bring first-class service across each market we support. AsHuman Resources Business Partner Iin United Kingdom,you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

Responsible for providing a comprehensive, professional & efficient generalist HR support service to specific client department areas at a local level - performance management, disciplinary & grievance, employee communications, training & development, employee relations/ legal, remuneration & benefits and employee satisfaction, in line with Percepta’s people’s strategies.

Work in partnership with Talent Acquisition to support a comprehensive, professional and efficient recruitment service to the UK sites from initial identification of vacancy through to appointing a new employee.

Facilitates the achievement of Percepta’s business objectives by coaching and supporting Managers and Team Leaders with their people management issues, delivering HR projects/ initiatives and identifying and resolving key HR issues.

During a Typical Day, You’ll

Employee Relations (local level)

·Acts as an advisor and coach to managers and team leaders ensuring pragmatic solutions, legal compliance and resolution of all people management actions and concerns

·Supports managers with performance & absence management issues

·Advises and monitors managers and employees concerning work-related issues, including grievance investigations and disciplinary as necessary

·Conduct exit interviews, analyse data and make recommendations to client department managers

·Conducts employee related counselling and investigations, as necessary

·Manages the implementation and ensures compliance with Percepta’s Equal Opportunity and Diversity policies

Recruitment & Selection (UK)

• Supports completion of the internal recruitment processes i.e. raising Permission to Recruit (PR) Forms, reviewing job descriptions and submitting for grading as necessary
• Work in partnership with Operations and Talent Acquisition to design and develop relevant recruitment solutions to meet operational requirements that are bespoke to each role
• Social media savvy – Facebook, Instagram etc. to ensure all vacancies are posted and Percepta presence is maintained until vacancy is filled
• Works in partnership with Learning & Development, responsible for new hire orientation, and completion of all new hire paperwork necessary for Payroll
• Update and maintain the Recruitment Drive to ensure all documents are up to date and a consistent approach is adhered to including providing support and advice for reasonable adjustments if required

Reward (local level)

·Assists with the annual salary review process through the Halogen portal

·Completes internal paperwork to gain approval for salary increases based on change in role

Human Resource Management (local level / UK)

·Develops & maintains, in conjunction with colleagues, maintenance of legally compliant HR policies, procedures and processes

·Develop policies & procedures identifies the lack of/ or policy deficiencies, assesses effectiveness of current policies, and recommends and implements policy changes.

·Interprets and implements company policies and procedures to all line management and staff.

·Ensure the appraisal process is fully embedded in client department areas

What You Bring to the Role

·CIPD Qualified

·Undergraduate University Degree or equivalent experience

·Mid - Level HR Generalist experience

·In-house recruitment experience gained in a similar environment

·Previously practiced experience of similar responsibilities as listed above ideally gained in contact centre, manufacturing or retail environment, other industries will be considered.

What You Can Expect 

• Annual salary of £47,000

• 25 days' annual leave (increasing by 1 day each year up to 30 days) plus bank holidays

• Onsite, fully paid training with all equipment provided

• Company pension scheme

• Life insurance (4x annual salary)

• Private medical insurance and discounted dental cover

• Travel insurance (for you and your family)

• Employee Assistance Program (EAP)

• Vehicle discounts and cycle-to-work scheme

• Free onsite parking

A Bit More About Your Role 

·Thorough working knowledge of the Data Protection Act

·Proficiency in computer literacy, Microsoft Packages, Word Excel and Access

·Human Resources Information Systems (HRIS) experience with

·Oracle and Kronos would be an advantage

·Good working knowledge of current employment legislation

·Flexibility to travel to other sites in the UK with occasional overnight

stays

·Ability to interact with others at varying organisational levels

·Excellent oral, written communication skills

·Knowledgeable with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technological trends

·Ability to influence leadership and employees

·Excellent interpersonal skills to enable effective relationships

·Ability to demonstrate integrity and a professional demeanor

·Ability to multi-task

·Sound judgement

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

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