AI Content Writer and Strategist

We bring first-class service across each market we support. As a thinking AI Content Writer and Strategistin Cainta, Philippines, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

In this role, you will have a strong foundation in artificial intelligence modeling, machine learning concepts, and emerging technologies.Additionally, you will help in writing, developing and governing all chatbot content—crafting dynamic conversational scripts, knowledge articles, and FAQs—and partner with our business leaders, UX, and technical engineering teams to ensure our bot delivers accurate, engaging answers that evolve through data-driven iteration.Additionally, you’ll go far beyond traditional documentation, you’ll be enabling a culture of self-service learning and resolution by crafting content experiences that empower employees to find, understand, and act on information independently.

In our AI first approach, you will have a strong background in content building, data governance, and knowledge systems in order to design and deliver scalable, content feeding AI Bot ingestion, including micro-learning, videos, tutorials, guided help, policies and procedures, that help teaches users how to get the right data, apply governance standards, and leverage internal knowledge systems effective.

This is not just a writing role; it’s a teaching and learning role. You’ll distill complex concepts into accessible content, act as a bridge between technical teams and end users and help shape how our employees learn in the flow of work.

During a Typical Day, You’ll

• Understanding machine language basics and AI programming capabilities to assist the technical teams.
• Familiarity and experience with AI platforms, e.g., ChatGPT, Claude, and how to integrate them into workflows and LLM models.
• Develop and maintain clear, concise, and engaging technical documentation, tutorials, quick starts, and self-service guides with a focus on data, company-approved tools, and governance practices.
• Partner with SMEs and AI/data teams to translate technical concepts into self-service knowledge assets tailored for a broad employee audience.
• Design and deliver micro-learning content (e.g., short videos, guided walk-throughs, just-in-time learning modules).
• Create video scripts, voiceover content, and collaborate with creative teams to produce engaging training media.
• Help build and scale an internal knowledge base that supports learning, discovery, and application of tools/processes.
• Ensure all content promotes data literacy, proper data usage, and adherence to governance framework.
• User analytics and AI insights to continuously improve content based on usage, search queries, and feedback.
• Advocate for user experience and clarity, ensuring content serves both technical and non-technical audiences.
• Lead or contribute to internal content and learning initiatives, workshops, or documentation office hours. Assesses the audience’s needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
• Collaborate with stakeholders to gather requirements, prioritize chatbot use cases, and validate content accuracy and tone.
• Conduct regular content audits—identifying outdated or missing topics—and lead continuous content refresh cycles.
• Stay current on conversational AI best practices, tooling capabilities, and emerging content design techniques.
• Monitor chatbot performance metrics (deflection rate, resolution time, user satisfaction) and iterate written content to close gaps.
• Performs other related duties as assigned.

What You Bring to the Role 

• Must have a Bachelor’s degree in Technical Communication, Computer Science, Instructional Design, Technical Writing, or related field or 7+ years of equivalent practical experience required.
• You must be proficient in key AI concepts such as neural networks, supervised/unsupervised learning, generative models (e.g., GPT, GANs), LLMs, computer vision, NLP, reinforcement learning, and model fine-tuning.
• Three years of experience in content strategy and technical writing, with strong samples of multi-functional chatbot or self-service content.
• Strong understanding of AI/ML concepts, data governance, and data lifecycle best practices.
• Experience designing and creating learning content, including micro-learning, videos, or in-product tutorials.
• Proven ability to teach complex technical concepts to a non-technical audience through documentation or training materials.
• Proficiency with tools like Microsoft 365 Office tools, SharePoint, Teams, Clipchamp, Rise Articulate, and other content management and collaboration systems.
• Familiarity with AI/LLM-assisted writing tools and prompt engineering a plus.
• Comfortable operating in a fast-paced, cross-functional environments.
• Self-starter & analytical mindset, eager to learn, team, and lead by doing.
• Strong written and verbal communications and experience working with content in multiple mediums.
• Strong experience owning an end-to-end documentation creation process.
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• A learners mindset, entrepreneurial drive, child’s curiosity, willingness to jump in and tackle new challenges.

What You Can Expect 

• Competitive Pay Rate
• HMO Benefit
• Paid Time Off
• Tuition Reimbursement 
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About Your Role

• Experience with knowledge management systems or AI-driven search and discovery platforms.
• Instructional design or adult learning certification.
• Video creation and editing skills
• Familiarity with enterprise data platforms, analytics tools, or BI platforms.
• Experience driving content governance strategy within an enterprise environment.

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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