Team Lead, Service Delivery
WhatYouBringtotheRole
·Minimumof2–3yearsofexperienceinpeoplemanagementandteam leadership
·Associatedegree,technicalschoolcertification,oratleast4yearsofrelevantworkexperience in a call center environment
·Provenabilitytofosteraperformance-drivenculturebymotivating,mentoring,andinspiring team members
·Strongtimemanagementskillswiththeabilitytoprioritizetaskseffectively
·Demonstratedexperienceinsupportingteamswiththenecessarytools,systems,andresources to ensure successful daily operations
·Acustomer-centricapproachwithastrongfocusonserviceexcellence
·Proficientinnavigatingandutilizingvariouscomputersystemsandsoftware
WhatYouCan Expect
·Supportiveofyourcareerandprofessional development
·Aninclusivecultureandcommunitymindedorganizationwheregivingbackisencouraged
·Aglobalteamofcuriouslifelonglearnersguidedbyourcompanyvalues
·Askusaboutourpaidtimeoff(PTO)andwellnessandhealthcare benefits
·Andyes...agreatcompensationpackageandperformancebonusopportunities,benefitsyou'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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