Customer Service Advisor (Bilingual English/Dutch)

Drive your career forward with Percepta and join the people powering the world’s leading automotive experiences. As a fully remote Customer Service Advisor (Bilingual English/Dutch), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

Employment Details

Location: Remote - England (with occasional travel to our Daventry location) 

Job Type: Full-time; Permanent

Salary Range: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 annually)

Next Start Date: Monday, 1 June 2026

Work From Home—While Using Your Dutch Every Day

If you’re a Dutch speaker based in England, this role gives you the flexibility to work from home while staying connected to your language and building your career.

You’ll support customers from the Benelux region (Netherlands, Belgium, and Luxembourg), helping them solve problems and feel confident in their decisions, all without a daily commute.

What You’ll Be Doing

You’ll be the person customers turn to when they need help. When something isn’t working as expected, you’ll step in and guide them to a solution.

You’ll:

• Support customers in Dutch and English across phone, email, and chat
• Listen carefully and understand what matters to them
• Explain solutions clearly and with empathy
• Work with other teams to resolve more complex situations
• Follow up so customers feel supported from start to finish

You’ll have the freedom to think and make decisions—so you can focus on helping people, not just handling queries.

Why This Role Works Well for Dutch Speakers

• You’ll work remotely from anywhere in England
• You’ll use your Dutch every day in real conversations
• You’ll connect with customers from the Benelux region
• You’ll be part of a multilingual, international team
• You can grow your career in the UK while staying connected to your language and culture

What You Bring to the Role

• High School/Secondary School Qualification (or similar)
• Fluency in English and Dutch (Flemish is a plus), both verbal and written (C1 level or similar)
• Strong customer service and relationship-building skills (you don’t need automotive experience—you’ll learn that with us)
• Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens
• Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively
• Resilience under pressure, sound business judgement and a solutions-focused mindset

What You Can Expect

• 22 days holiday (rising to 27 with service) + bank holidays
• Bonus of £1,500–£2,000 per year
• Fully remote working (with occasional site visits)
• Company Pension
• Life Assurance (4x Annual Salary)
• Private medical coverage and discounted dental
• Comprehensive travel insurance for you and your family
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Discounts on new vehicles
• Training & Development Programs (Percepta College)
• Award-Winning Rewards & Recognition Program (Perci Perks)

What A Typical Schedule Looks Like

You’ll work 40 hours per week on a rotating schedule:

• Monday–Friday: between 7:00 AM – 5:00 PM
• 1 in 6 Saturdays: 7:30 AM – 4:00 PM

Start times may vary. You’ll receive your schedule in advance so you can plan your time.

A Quick Note on Location

You’ll primarily work from home, but you’ll need to be within reasonable travelling distance of:

Royal Oak Industrial Estate
Royal Oak Way South
Daventry, NN11 8NT

From time to time, you may visit the site for training, team connection, or key meetings, so being able to travel there matters.

About Percepta

Established in 2000 as a joint venture between Ford Motor Company and TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organisation, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Important to Know

You’ll need the legal right to work in the UK, as visa sponsorship isn’t available for this role.

#LI-Remote