Principal Network Engineer

Your potential has a place here with TTEC’s award-winning employment experience.As a Principal Network Engineer working Hybrid in Hyderabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

What You’ll Do -
TTEC is seeking a well-balanced Principal Network Engineer who has strong practical knowledge in building, maintaining, monitoring & diagnosing issues for both Network Core Technologies (Routing & Switching) as well as Network Security (Firewalls)

You'll report to Senior Manager, Network Engineering.

During a Typical Day, You’ll

·Responsible for the implementation, testing and training of new projects and initiatives.

·Performs the analysis, design, and development of new LAN/WAN initiatives.

·Responsible for integrating business systems within the corporate information technology environment.    

·Develops business cases for request for new or additional hardware or software.

·Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN.    

·Conducts training and mentoring sessions.  Provides the highest level of support to the technical operations groups and junior level engineers.    

·Acts as a liaison with vendors and third-party providers.

·Responsible for creating and maintaining documentation for all assigned Enterprise network designs.

·Capable of project managing complex technical projects and communicating status to Customers.

·Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.

·Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.

·Ability to workdays, evenings, and weekends as required; 24x7 support.

·Exceptional documentation and communication skills.

·Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue.

·Ability to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.)

·Other duties as assigned by management.

·Design, configure, and maintain network infrastructure using network automation tools.

·Have a passion to find out network operations use cases and automate them using tools such as Ansible and Python.

What You Bring to the Role

•BA/BS degree or equivalent experience

•10+ years of experience

•Some travel may be required.

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid