Team Leader, Service Delivery with English

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.  As a Cantonese-English Medical Translator working hybrid between our Kuala Lumpur location and your own home, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? As a Bilingual Cantonese-English Medical Interpreter you’ll support medical consumers in the US where Cantonese is their first language over the telephone or video. During these interactions, you’ll treat patients, medical providers, and all others involved in the conversations with respect and dignity and with the utmost professionalism.

During a Typical Day, You’ll

• Provide effective remote interpretation services between Cantonese and English including all details of the conversations with no additions or omissions
• Handle complex interactions via telephone or video conversations with respect, dignity and professionalism in all situations
• Continuously learn and expand your medical interpretation and interpersonal skills, accepting and responding to quality monitoring feedback

What You Bring to the Role

• Exceptional English and Cantonese skills including written and verbal 
• Demonstrated medical interpretation skills through certifications or ability to learn medical terminology through a self-administered (provided) training course and then pass a medical interpreting language assessment 
• Computer experience and tech savvy, with ability to adapt to emerging and changing technologies
• Aptitude and passion for customer service and interpretation
• Respect and understanding for customer with limited English proficiency from various cultures, and varying dialects, beliefs, and preferences related to medical / legal care.
• Ability to maintain impartiality and confidentiality of patient information.
• Quiet home work environment equipped with reliable high-speed internet connection.

You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.

Visit https://mybenefits.ttec.com/?manual for more information.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.