Customer Relations Case Specialist

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Relations Case Specialist working hybrid in Leeds, UK, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United Kingdom says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? The Customer Relations Case Specialist role is responsible for all aspects of the customer’s issue, where you’re interacting directly with customers/retailers of the Volkswagen Group brand to proactively investigate and resolve all cases in a timely manner. You’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Deliver an outstanding experience to dissatisfied customers by demonstrating empathy, understanding and decisions in a comprehensive, concise, and complete manner.
• Assume ownership of their case and ensure all communication is handled promptly and with a high level of professionalism.
• Communicate with all case stakeholders, to ensure a satisfactory outcome to the case.
• Ensure a proactive approach is taken with respect to maintain the Customers’ knowledge of their respective brand products and provide coaching.
• Participate at aged case reviews to ensure the timely resolution and necessary escalation of cases where appropriate. 

What You Bring to the Role

• 1+ year of customer service experience.
• Proven track record of turning cases of dissatisfied customers into a positive experience.
• Excellent time, workload management skills, and the ability to organise and prioritise.
• Diploma in Mathematics and English language or equivalent, paired with sufficient PC knowledge and applications.
• Strong interest or working knowledge of cars/commercial vehicles.

What You Can Expect

• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, paid sick entitlement.
• Base wage starting 12.50 GBP per hour.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits including private medical from day one and sick entitlement.
• Holiday entitlement. 

Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training,  engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Lead. You'll contribute to the success of the customer experience and the success of the team

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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