Project Manager

At Percepta, we bring first-class service across each market we support. As Project Manager, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
The Project Manager is directly responsible for managing the implementation of projects; including but not limited to new or existing client launches, internal projects, and initiatives. Responsibilities may include presales support and participation in new business assessment and/or requirement-gathering engagements.

The Project Manager is expected to rely on their experience, functional knowledge, outstanding communication and leadership skills, attention to detail, and sound judgment to plan and accomplish critical business and departmental objectives within a diverse range of business environments. This position requires very minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams.

During a Typical Day, You’ll

• Responsible to manage and oversee the successful implementation of projects and/or internal initiatives
• Change execution through the application of functional methodology and global process to: Act in a primary liaison       capacity, establish deadlines, assign functional responsibilities, lead, and direct the work of others, facilitate,                 communicate, and monitor project progress to ensure a quality deployment is completed on time, according to             specifications and within budget.
• Risk identification and mitigation.
• Escalation and change management.
• Communicate and document key program requirements and status to clients, internal team members, and other key stakeholders including an executive audience.
• Track, manage, and assess hours and expenses for resources to ensure accuracy and completion within budget  guidelines.
• Partner with internal teams and clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, launch cost estimation, client presentation, and contractual documentation build/review support as required. Support Directors/Principals in operational assessment and/or business requirement gathering engagements and change scope definition.
• Support the deployment, promotion, and achievement of departmental and corporate strategy, business goals, and objectives. Take an active role in departmental improvements such as tools, templates, and processes.
• Other duties as required.

What You Bring to the Role 

• BA/BS or equivalent experience required.
• PMO Certification recommended.
• Extensive experience (7+ years) leading the implementation of medium to large-scale global projects, including the       management and oversight of diverse functional project teams. Capable of effectively facilitating meetings and             developing and executing detail-oriented project plans and deliverables.
• Experience in the call center industry (Training, Quality Assurance, Workforce Planning).
• Experience with client-facing, senior, and executive-level management communications, and formal presentation         delivery.
• Excellent experience with change management and word processing software, spreadsheet, and flowcharting              applications (MS Project, MS Office, Excel, and Visio).
• Operational management experience within a call center production environment is strongly preferred.

What You Can Expect 

• Competitive salary with incentives
•         Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About Your Role 

• Must be available to travel domestically and internationally as required based on business needs.
• ·Must effectively support varied time zones as required based on business needs.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a

frictionless customer experience to our clients. Our values are the heartbeat of our

organization, and we live, breathe, and play by them every day. As a Percepta team member,

you can expect:

Culture of Service – to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions

Respect– a team that is accountable, dependable and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.